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October 2023 by FMLY
The customer service is top knotch. The mechanics at this shop are rude. The mechanics are unprofessional. Such a shame. Because of the mechanics we won't be going back. They're not thorough in overlooking mechanical and suspension issues. If they're disagreed with. The mechanics will retaliate. All employees, not only customer service, should be professional.
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October 2023 by James-Robert Harrison
Went in for body repair. They overlooked damaged parts and left them on the car. Then they wanted to charge me again for labor when they should've replaced parts in the first place. They told me they would do the work for the cost of the parts. Instead they found a cheaper part than originally quoted and charged me for the labor anyways. Now they have lost any future business from me.
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September 2023 by George Roberts
Best in the area for all around auto service. You cannot go wrong here.
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June 2023 by Steven Mabee
They do great work. My car looks perfect
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May 2023 by Sanjiv A.
Went to Fox and Fox auto shop to have my air conditioning look at because it was not working. They kept the car for 1 week and said sensor is bad. I told them that the sensor was replaced by Audi dealership 2 years ago. But they insisted needs replacement. so I said go ahead. In the process of removing the sensor they damaged the condenser unit and said that Audi probably did not put sensor on properly 2 years ago and so when they removed old sensor the new one would not go on because the threads on the now condenser were stripped. on top of not fixing my problem they stuck me with the new sensor and cost. I would not take any cars to this place.
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May 2023 by Kelley Batterson
Beware! my BMW X5 had a minor issue it was slow coming out of park most likely a sensor. Took for a simple diagnostic, after 3 days and calling them I was told they needed additional days and $150 for advanced electrical testing point to point, I agreed over the phone. 9 days after taking for diagnostic I was told it was ready upon picking it for and the bill over $1200 I drove less than one block and it locked up. the dealer towed it and the estimate to FIX what FOX & FOX broke was $9855.98. The OWNER mr. Fox spoke to me and offer 50% off original estimate or $25. DO NO USE!!
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May 2023 by Marcus Bixler
Great customer service, very friendly. Did a good job on what I asked them to and they did it fast. Overall great experience and will come back if I need anything else.
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May 2023 by Aubrey Banks Banks
Great place, people are friendly & their priceIs moderate.I wish I could say a lot more to praise Fox & Fox. , perhaps there’s always a next time
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April 2023 by Troy Bermes
They lie and will over charge you. They lie on the quotes. A high school shop can do better run away from this place
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March 2023 by Nicholes B
Very poor service. Misdiagnosed and overlooked a lot of mechanical problems. Vehicle should have been totaled. The vehicle was not drivable. They do not value consumer protection laws. No waivers were signed. ********* should be investigated for the poor service, untimely performance, and insurance fraud. They also put the wrong fluid in the rack and pinion and didn't follow proper procedures for installation. No printouts were given that would entail any of the mechanical problems. Total of 7 months without our vehicle. This situation has affected our jobs, family, and our finances. We paid ************ (at a different company) $4,000 to get the vehicle back to a safe driving condition. It's alarming to find all these problems after ********* had it for a total of 7 months and for the amount of parts and labor we paid for our vehicle to be fixed. They stated it was fixed and charged our insurance company a ridiculous amount instead of totaling the vehicle. I do not recommend *********.
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December 2022 by James A.
This place used to be reliable years and years ago, but I would not recommend them at all. They charged me over $800 to replace my real axle seals and never did the job. Overtightened bolts until the heads broke off. I would not trust them at all.
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November 2022 by Tyler Jones
A shop that specializes in detailing but doesn't pay attention to detail. Everyone will have a different experience but I am not impressed at all. The receptionist Ashley was very professional and nice I'll give them that.
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November 2022 by Philippe Carroll
Forced a 1” bolt into a 3/4” hole and held it in place with some high temp sealant…stripped my manifold threads. Offered to fix it but wouldn’t give me my money back. I didn’t trust taking my vehicle back so took the loss.Service: General repairs & maintenance
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October 2022 by Jon
I like Fox and Fox. The staff and the mechanics do a good job. I think the prices are fair. I was slightly disappointed with my last visit. I went in for an alignment I got a two-wheel alignment when I was expecting a four-wheel alignment and noted on my paperwork was a clunk or noise in the front end. I feel the technician should have tried to sell a repair for the noise in the front end. I would have paid to have that annoying clunk diagnosed and repaired. I was hoping that the alignment itself would have fixed the clunk and the tightening of the suspension components would have fixed the clunk. It did not but nothing was said to me about possible repairs. They should have tried to upsell and obvious front suspension noise especially since they were already doing an alignment.
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September 2022 by Phil M.
Called business asked" Do you work on BMW, their answer yes, mine has errors codes and is electrical, response, "no problem we handle those everyday"Setup day and time to drop off, they agreed to diagnose and call me with estimate and were not to exceed $150, I had to call them near end of business, their response, we need more time can we keep it overnight, "I was at least anticipating an idea or what is the plan?" We will let you know more tomorrow.Next day again i had to call, well we cleared several error codes but have 3 left, then a little later, may we have permission to start a pin point test to identify more on these 3 codes, yes but we cannot exceed $500 total, their response Ok agreed.Next day I called, may I have a status please? "we will call you back.Several hours later they called "its all fixed come and get it, your total due is $456.57.I go pay for and get vehicle, I dont make it 2 blocks away and while driving @ 35 mps it locks up and almost causes a pile up of cars.After getting help I get back to the business and discuss problem with front counter person, then the scheduler, then the mechanic comes out and show me the diagnostic device that still has all the codes and he shows me the last 3 still in ERROR. Well you need to take it to the dealer we DONT NOT HAVE THE TOOLS to deal with that issue!!!!I ask to speak to his boss and Jim Fox the Owner after some time comes out I explain the issue and his response is" I need to dig into this and get all the facts"I cannot believe the poor business practices. Very simply I drive my vehicle to a long time shop and after spending a large amount of Money I cannot drive it away and have to have it towed at my expense, Wow.
