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September 2024 by Eric D
Had a great experience! Fixed my rear brake electric system on my Subaru Legacy, broke a clip, quick fix, and didn’t charge me, I insisted but they declined. Customer service is a lost art these days, but not here. Will be back for repairs in the future. You can trust this shop. Highly recommend stopping in here.
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August 2024 by Mike B
The mechanic I met today is honest, experienced, and friendly. Thank you Fair Muffler! Mike
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February 2024 by syncronisity1
This review is a bit different. First off, most shops don’t like customers bringing their own parts, because the shop can not warranty customer provided parts, or the work of installing them. If the shop does accept customer provided parts, the shop will mark up their labor rate.Secondly, No reputable shop is going to “pad swap” brakes (only change the pads) without addressing the rotors, if the rotors are below spec and can’t be machined then they need to be replaced. Most shops also will only rebuild a brake caliper yet charge for a new one. The customer has a legal right to look at and keep any used part that comes off their vehicle.Lastly, an explanation for the 1 star review. I went in there back in 2021 and applied for a job, I was handed a list of tools I needed to own, I explained that I had at least 3 of everything on the list (I own close to $110,000 worth of tools), and that I am an ASE certified master level tech, most shops would bend over backwards for someone like me, yet I was turned away. If fair muffler is so good, why is their parking lot always empty? I live 5 minutes away and drive past 8-10 times every day and yet never see any activity… makes you wonder.
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August 2023 by Brady Gerding
Quick, fast and honestService: Exhaust
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June 2023 by Jeff
Very prompt, very personal, great friendly dog.. I will continue to bring my caddy in for work they do. Thanks!
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January 2023 by Matt C
was told 125 for a new aftermarket muffler even though i can go get a cherry bomb at o Riley's for about 45 bucks they wont let you bring in outside parts because they upcharge on parts nothing fair about this company please if you're smart go somewhere else or do it yourself but if you have money to throw away at a money hungry shop please do
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January 2023 by C Raines
My appointment was set for 2pm, I got there around 1:45pm, I checked in and they got me in instantly, they looked at what was wrong told me and showed the piece that needed fixed, quoted me and then they fixed it. I wasn’t even there 20 minutes and they were pulling my car around back to me. It was excellent time and a very fair price! Will definitely be going back if I have any other problems with my car! Thank you so much!Service: Exhaust
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November 2022 by Carly Sorge
My go to place for car problems. Super fast service, best possible price, their work has always been reliable. Locally owned business not a chain. One time I had a car towed there after hours and they had it fixed before I even called them about it in the morning.
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July 2022 by Steven May
Aaliyh was beyond professional! Throughout the process she kept me informed and even though I was cranky at times (this vehicle is killing me financially) she maintained an upbeat demeanor!Highly suggest using Fair Muffler & Brake Shop.Service: Brakes
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April 2022 by Joseph Halliday
Went in for a brake job and they quoted me $1000 for just the rear brakes saying the entire system needed replacing. This was out of my range so they charged me $40 for looking.After saving up, we took it somewhere else simply because the mechanic was annoyed that we didn’t spend $1000. Turned out we only needed break pads replaced. Cost us a couple hundred and the brakes work fine.Would not recommend going here unless you like throwing your money away on unnecessary repairs.Service: Brakes
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April 2022 by Larry Slater
My 1993 F150 needed a muffler & tailpipe. I had used Fair Muffler before so I let them operate on my baby. 25 minutes later they drove it out and parked it. The only problem I have is when I went out to drive it away, it was so quiet, I didn't even know the engine was running. :-)Service: Exhaust
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January 2022 by William C
So, I called Williams Auto and asked for a quote for rear brakes/calipers/rotor replacement. They told me $600.00 I called Summit Auto Care, and they quoted me their price of $800.00. I called Fair, and they quoted me $400.00 to $450.00 for rear brake pad and rotor replacement. The choice was easy! I took my car directly to the shop. I had a feeling that the calipers would need to be replaced so paying a little more for them to be replaced wouldn't be a big deal, so I thought... I was called with a follow up. The mechanic told me that it would cost $1200.00 to replace the rear brakes/rotors/calipers. I tried to understand why this price increased from $400.00-$450.00. Now, looking at the invoice, I noticed that even though the brakes, rotors, and calipers are in the very same location, placing each individual part on my car was charged an individual amount of labor. That increased the cost of my repair by a minimum of $200.00. I spoke with the owner about a price reduction and he told me that there was nothing he could do with the price because "Fair uses high quality parts." Either their sales associate needs to understand that she needs to communicate the labor plus parts to customers so they will not make the same mistake i have in choosing this establishment to have their vehicle serviced at, or the labor charge for brake jobs be charged FAIRLY. Fair is now a new 4 letter word in my vocabulary. I think they have gained enough of my money for a few lifetimes, and will never happen again.So, after a week, my brake light came on. I looked at the previous reviews and saw how a customer stated that her brake wore down in a short amount of time. I put two and two together. They apparently are not installing brakes correctly. Now I have to repair them myself. SmhService: Brakes
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November 2021 by Terra Ward
Always pleased with this crew.
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November 2021 by Kevin Miller
Excellent service!!
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October 2021 by Desiree Burns
They hit me I quickly and my estimate was spot on. (They do tell you it could be more it depends on the car and what needs done and what they might have to end up doing) my appointment was at one I drop it off at 12:45 and they took it back instantly and it was done within 40 mins my car runs like it’s brand new now (got my muffler fixed)
