-
May 2024 by Jamie Albanese
Amazing professional service! From the moment I walked into their offices (sans an appointment) the care, direction, support and work for the Fort Wayne Dark Star was above par. They were the highlight to my kitchen remodel. Everything with every other area had issues but not them. Communication was exceptional. Friendly and knowledgeable staff. I’d use them over and over, recommending them to family and friends.
-
January 2024 by Kristen Riecke
It’s been over three months since our install & we couldn’t be more thankful & still so pleased with our countertops!! Dark Star had a great variety to choose from, samples to take home, and a simple process from start to finish. Eugene is honest & capable at his craft. Alyssa was helpful & communicative. The day of install was so smooth! The installers were also clearly capable, answered our questions, and left our kitchen virtually spotless! Thank you Dark Star for your services!!
-
December 2023 by Jason Smith
I've been looking for a place to make a pastry board for years and the sales team was so kind through the process. They also provided a quick turn around on getting the stone ready. If I ever look to install custom counter tops they will be my first choice.
-
November 2023 by J. Marie
Dark Star is amazing! They went above and beyond to find me my dream countertops. They even brought samples in from Dayton for my consideration. I'm ecstatic with my countertops! They have a phenomenal selection that won't disappoint. Thank you, Eugene, John, and Alyssa. My expectations were exceeded!
-
February 2023 by Sharon M
Fantastic business for stone countertops. Alyssa is great at her job to help you find the right stone for the job and get a quick estimate for you. Eugene and Scott are great at the installation. Highly recommend this business and will go back to them when we remodel our kitchen. Thank you everyone.
-
March 2022 by Cas “Smith” Smith
Horrible company to do business with. If you are searching for countertops, go elsewhere. If your builder is supplying your countertop from Dark Star, refuse it and find your own supplier. Two pieces of our kitchen countertop was defective and it took Dark Star 7 months to replace. They scheduled several appointments to replace it, then never showed, or called at the time they were supposed to be here to say they didn’t have the countertop cut, or the piece didn’t come in, or they cut the wrong piece or they had another defective lot! They are very unprofessional, inconsiderate and unorganized. When they finally did show up, and actually installed, they were 2 hours late without a phone call or text message. The only explanation for their tardiness is that they got hung up. Waited for them all day, on several different occasions. Conduct your business elsewhere. Even Menard’s would offer better service than this.
-
September 2021 by Bret Gage
WOW! What a great SECOND time experience. My first experience was MARBOULOUS (pun definitely intended). When my wife and I first went to pick out countertops we had no idea what we were looking into. We met with (and ill call her) countertop specialist, Deanna Grotrian. She was PHENOMINAL to work with. Deanna not only knew everything there is to know about countertops, but she has style. She assisted us in choosing our tops not ONCE, but TWICE! Thank you, Deanna, for your knowledge, quick response, and communication. - Fort Wayne, IN branch.
-
November 2020 by Josh Jarvis
Great selection
-
October 2020 by Andrew Kuehnert
I absolutely love the granite countertops that Dark Star installed. They have a great showroom with many options to choose from and am very happy I worked with them. It was a pleasant experience dealing with Deanna and install team who did a great job paying attention to details. Thank you Dark Star for the beautiful piece of granite!
-
August 2020 by Kiki Lepew
Tons of gorgeous granite and really friendly people
-
May 2020 by Jeffrey Gruettert
At first, Dark Star was great. They were very responsive and helpful and had a great selection.After we made our selection, they did not do a great job communicating expectations. Trying to get answers would take a couple days at times which was slightly frustrating.The granite was fabricated really well. My wife and I could not be happier with the granite, however during installation they created messes that they did not clean up, did not finish caulking, and chipped some of the surrounding walls.The manager I spoke to did call and made a commitment to correct the issues moving forward, which is why I am not leaving a 2/5 star review
-
May 2020 by David Rager
If you want a reliable company, I would look elsewhere. After putting down a 5k deposit, we asked Dark Star to order us two slabs of quartz to look at before making our final decision. Dark Star simply refused to order in the slabs and said they would refund our money....no reason given as to why they wouldn't order the slabs in to be viewed. This would have been fine if our cabinets hadn't already been installed. We relied on Dark Star to come through for us and instead were left with a kitchen in shambles and no backup plan.
-
April 2020 by Trisha Rager
Terrible Customer Service! They want you to pick it out fast and be done with you as soon as possible!
-
January 2020 by Lory Goebel
Extremely pleased with the professionalism and service I received! Could not have been happier! The end product was beyond what I imagined and would highly recommend!
-
January 2020 by Lory G.
I can't say enough about how pleased I was with Dark Star Marble and Granite! The service and professionalism I received was beyond compare and the end product could not have looked better! I highly recommend!
