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February 2024 by Hafid Chrifi-Alaoui
Ordered new tires and had to wait over 10 days for an appointment, i understand that can be normal, but then when I took the tires to be installed, they left me wait for over an hour just to tell me they couldn't get one of the tires off and start explaining a bunch of non sense, and how i need to set up an appointment with a mechanic to get the tire off the car... so I left and start calling mechanics, then i was lucky enough to find a certified mechanic to look at the car.... the mechanic looked at the car, was able to remove all the tires right the way and has no clue what the note from Costco tire center was about ( i had them right me a note about what needed to be done to the car)......then i called the manager to complain, i manager said I can bring the car right back and they will install the tires, i did, had to wait for another 1 and half hour ( now over h hours are gone).....the worst part is that when they hand me the car and I drove it home, the tires light turned on, on the the way home....in all cases, something needs to be done by Costco to get the tire center more operational.
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February 2024 by Lucia Fouts
Dropped car off, went to shop, picked up car just after checkout. Easy.
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February 2024 by janet franke
Bought tires, they could not get one lug nut off...stripped it, then told us that we need to go to a professional auto shop to get it removed, and then they will put on the front tires. No refund. After we waited a week for all the tires to arrive, and had to reschedule the appts when they came in separately. After we get these on, I will never come back here for tires.
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February 2024 by Betsy Paar
I will pay more to go somewhere else next time. Awful experience.
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January 2024 by Brett Bothast
Ordered new tires and had them installed at the Fort Wayne, IN Costco Tire Center on 1/11/24 by Dan S. Upon leaving noticed an immediate slight thumping noise, however I had an appointment immediately following the install that I had to go to, so I was unable to immediately take it back to the service center. About a mile from the Tire Center my tire light came on.Then upon checking the tires out, I noticed a black screw in the left front tire and my right front tire was only at 19 PSI. The rest of the tires were at 32.2 PSI.I immediately called the Costco Tire Center and talked to Lucas. I was told that at best I would have to come back in as a walk-in as their appointment slots were already full for the day. I was give no apology for the inconvenience or the low pressure in the RF and told that the best they could do is to likely patch the punctured LF tire.I give the price of the tires a 9/10. I give the install of the tires and the subsequent customer service a 1/10.
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August 2023 by Charles Shuff
Bought 4 tires from here. A short time later I got a screw in my tire. I took it in to be evaluated. They said it couldn't be repaired and I needed a replacement. I paid for the new tire. This was March 2023, its August 2023. I am still driving with the screw in the tire and I still need a refund for the tire I didn't get. They do not follow up and they do not answer the phone. If you call the service desk, you get routed to the tire department which they don't answer the phone. I don't live in the area so I can't stop in.
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June 2023 by Alondra S.
Awful awful awful service rude employees 0 star experience for somewhere you have to pay a membership for.
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April 2023 by David S.
Costco gas attendant treated me like a 5 year old. Instead of the respect of a 64 year old HANDICAPPED male. Since attendant was so rude I purchased gas elsewhere. (no real savings anyway). Costco needs to train their employees better in Customer Relations.FYI.....I also returned a 400$ watch. We shop at Costco 1 -2 times a week + have several prescriptions there that I will be transferring. You Lost a loyal customer !
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March 2023 by Sienna S.
i had to wait 1 hour in line for the food and they ended up giving me the wrong item keep in mind i ordered a drink and chicken bake i received a hot dog i went up to the counter and they did nothing about it.
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February 2023 by Tim C.
I feel like I just am leaving a massive rock concert at the coliseum. Took my over 30 minutes to get out of the parking lot. You all need to figure out a new exit for your parking lot.
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December 2022 by Andreina Medina
Had an appointment at 6pm and at 8pm they told me they need 40 extra minutes. Awful service!
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November 2022 by Tammy V.
Love Cosco. They carry food, snacks and everything you would need for pet to cleaning. My only complaint is I wished there were some signs on the end Of the rows of what is in them.I forgot to mention I get my prescriptions there along with my pets Great store !
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October 2022 by Ken Gaff
How long did you say it would take to get my tires in? Well err uh if and maybe
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September 2022 by Deron Martin
Always a positive experience shopping as this particular Costco from the customers to the amazing staff!!!
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August 2022 by Erin Sheets Salyers
My VW told me a tire was low while on my way home. When I pulled into the garage I could hear the air escaping and quickly found this screw. I drove straight to Costco and 30 minutes and $11 later it was all patched up by a friendly employee. Thank you Costco Tire Center!
