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November 2023 by Jim Fell
Very enjoyable experience, Caleb and the team did a great job getting me into the vehicle that I wanted, Caleb was a joy to work with, very detailed oriented, no surprises and made me feel right at home and assured I was in the right hands, absolutely love my truck, I would choose him and the dealership again in a heartbeat.Thank you !!!!Jim
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October 2023 by Justin Smith
Extremely happy with our purchase!! The sales team is great especially Libby!! We got an amazing car for a great deal, couldn't ask for a better team to work with!! Highly recommend them!!
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October 2023 by Brandon Stanley
This is a review of my experience with sales only, I have not interacted with the service dept. I purchased my '24 X3 M40i from BMW of Fort Wayne. It was a factory order with Performance Center Delivery and still probably the most pain-free car buying experience I've had. My CA, Libby Somers, was awesome to work with. It was a long process, but she never failed to be patient, helpful and kind. There were no games and I never felt pressured. The times when Libby wasn't available the rest of the team, especially Sarah and Caleb, jumped right in to make sure my questions were always answered and I was never left waiting. This was my first "luxury car" experience and it was exactly what I hoped it would be. I will not hesitate to go back to BMW of Fort Wayne when it's time for my next purchase. Thank you to everyone there for helping to make my dream car a reality!
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October 2023 by Jeanine Samuelson
I purchased a 2023 MINI 4-door hardtop on Tuesday, October 3rd. Although I was not really looking forward to the new-car buying experience, I was very pleasantly surprised. Every step of the process was professional and all employees were very pleasant.
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August 2023 by Jeff Friesser
Great customer service. I had recently hit an object in the road and caused significant damage to my vehicle. Took it to a couple places that my insurance company requested me to take it. None of them wanted to work on it (saying they weren't BMW cerified to work on it) and gave me the run around. Kelley Auto Body Shop and BMW worked together and got me back on the road. Doug (BMW service advisor) and Greg (BMW tech) did a great job of getting everything taken care of. Doug handled all the insurance needs for me so i didnt have to take time out of my day to call them, and Greg got my car back to it's original condition. I didnt think it would ride the same, but they made it happen. Thanks again for getting this taken care of.
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August 2023 by Elliot Shelton
The team at BMW does an excellent job at providing a great experience for their customers throughout the entire car buying process. My wife bought a Ford Edge that she's in love with and they helped us have a great time in doing so. They provide excellent service and fast responses so that you can buy a car without the usual stress and uncertainty that other dealerships will leave you with. I wouldn't buy a car from any other dealership and will be back for more vehicles in the future from this team.
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August 2023 by Jacqueline Vaughn
The staff at BMW of Fort Wayne was great! I appreciate the service I received from being pick up from the airport to the delivery of my vehicle. Thanks again for being so patient with me.
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August 2023 by Sandeep Mittal
I had an amazing car buying experience at BMW of Fort Wayne. I worked with Mike Cramer and James Tippman, who were incredibly patient with me in answering all of my questions, fair and reasonable in their pricing and thoughtful in making my experience at the dealership feel first-class. I purchased a 2023 M5 from out of state, and Michael made the process easy. He sent me pictures and videos of the vehicle, whenever I requested, and gave me options to complete the paperwork remotely (and ship the vehicle to me) or in-person. I opted to come to the dealership, and when I flew in, Mike came to the airport to pick me up, making that one less thing I needed to worry about. When I got to the dealership itself, Mike and James had the car detailed, with a bow on it, and a sign showing the vehicle was reserved for me, which were all nice little touches. Lastly, once I got home the next day, Mike sent me a text to see how the car is and how my drive home was, which was incredibly thoughtful. My experience at BMW of Fort Wayne was delightful, and I would for sure give them my business again.
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August 2023 by kfred3738
I paid $1,400 to have BMW of Fort Wayne replace my son's fuel pump and sensor module. My son and my mother-in-law broke down shortly after in Ohio, 3 and 1/2 hours away. We had the vehicle towed to BMW of Akron. The technician at the BMW of Akron sent me a video displaying the improper replacement of the fuel pump. The repair had been done incorrectly according to BMW protocol. BMW of Fort Wayne refused to do anything to correct their mistake and we were forced to pay $3200 to have the entire gas tank replaced, which is BMW protocol. I now have $4600 wrapped up in one repair and I have to seek legal counsel for the situation. I would never recommend BMW of Fort Wayne.
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July 2023 by Holly Dailey
We purchased a used Mini from Mike at FW BMW, and were blown away by the customer service and attention even though the car we were buying was used. Caleb assisted us when Mike had to be out of the office. 10 out of 10 recommend either of these gents if you are looking for a vehicle.
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July 2023 by PJ Leppo
My wife and I were ready to upgrade from our current vehicle to the X3 M40i. Mike Cramer was fantastic to work with and brought a level of professionalism that other dealerships just don't have. He took time to walk us through the features of different vehicles, multiple test drives, and answer all our questions without ever pressuring us for the sale. We were extremely satisfied with both the vehicle and service with Mike and our next purchase will most definitely be back at BMW of Fort Wayne.
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June 2023 by Sir CES
The sales management team at this dealership is beyond world class. We bought a BMW X5 M and the service we got was priceless. I have bought many vehicles yet I've never experienced service this way. It doesn't matter if it's a brand new BMW or anything used that they have on the lot this is by far the best dealership in Northeast Indiana.
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June 2023 by Sharon Kamaka
I took my bmw in for a coil spring replacement and at the time all 4 bmw door reflectors were working and disfigured but since having it there all 4 are distorted/ not working!!! Tell me how alllllll 4 all the sudden went bad at the same time ? I have had my bmw since 2021 and haven’t had an issue until I took it here .
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April 2023 by tyler butler
Awesome experience! With the help of Luke and Kevin I was able to purchase a Mini Cooper for my wife. Was a great surprise and they didn’t disappoint in the whole process. From picking out the perfect vehicle, to the paperwork to the encore meeting with the Mini Genius the process was seamless! Very happy new Kelley customers!
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March 2023 by dan hough
Absolutely ecstatic about the superb hospitality & service received at BMW Ft Wayne. Scott & Libby helped in a tremendous way, in terms of finding the perfect car for me. Cheers to them, and a huge thank you!