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January 2024 by Steve Douglas
They got me in without an appointment, diagnosed the problem in a short time, called me to let me know the cost to fix it, fixed it and had me out the door, same day! I'll be back for sure.
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January 2024 by Melinda
Made an appointment for an oil change and tire rotation, got there and I was in and out in no time at all. Quick, reasonably priced, nice GUYS to deal with. Most definitely going back.
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January 2024 by Jim Berning
Very satisfied with the service they supplied. Explained what problems they found and performed repairs quickly.
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January 2024 by betalink
WARNING DO NOT GO HERE:I marked my oil filter to verify, if the filter was changed. It was NOT.The oil was changed or possibly just topped off.Go elsewhere or do it yourself like I'm going to for now on.No need for a response from management.
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January 2024 by Amy Harmeyer
They communicate well and are thorough. Never had problems here. Their free shuttle is an extra bonus!
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November 2023 by A H.
McMahon's Best-One / Berger Auto - McMahon has stated, "Berger Auto customers 'will continue to see the same familiar faces and receive the same great service that they've been accustomed to.'"We have been taking our vehicles to Berger Auto for at least a decade for general maintenance (oil changes, etc.) to major repairs in the thousand of dollars. We trusted Berger Auto and never had a complaint about the service and quality of work.Since McManhon's is saying same familiar faces and same great service you should use extreme caution visiting the Diebold Rd location. I went yesterday to get an oil change for the first time since McManhon's acquired Berger Auto and did see the same familiar faces, but the wait was too long for my schedule. I went around the corner to Valvoline Instant Oil Change. First time away from Berger Auto for this vehicle. The person conducting the oil change noticed heavy rust/corrosion damage happening to the frame to the rear of the front tire where the A-pillar meets the frame. This person also pointed out rust/corrosion occurring on the opposite side that wasn't near as bad. This person indicated this did not recently start...years in the making.Upon me getting under the vehicle and started inspecting, I was shocked how much damage had occurred. I was brushing and pealing large amounts of rust/corrosion from the frame. I was able to gently press my finger through the frame of the vehicle and more rust/corrosion was just flaking off.The "same familiar faces" have greatly let us down. Vehicles rust--that is a fact. Not once did anyone conducting an oil change or a major repair spot this obvious issue and bother to give notify us we might want to address the rust/corrosion that was occurring. Not only did the Valvoline employee point it out, but offered advice on how to clean up the rust/corrosion and prevent further damage. If the damage was not too bad. Sadly, the damage is too bad for a little elbow grease and time at home.
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September 2023 by R Whitaker
I would definetly recommend Berger. I recently had my son's car repaired here. Not being familiar with the area it was pretty scary having car trouble and not sure who to trust. I was referred to them by the tow truck driver. I spoke to Ken and he was very kind . He made me feel comfortably and about the work I needed done. They were reasonably and very timely. Great customer service even from there receptionist. My son was able to use the shuttle service which was a awesome perk! I'll be returning for all maintenance needs to my car. Thanks Ken and the Berger team for awesome customer service!!!
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September 2023 by Nancy Simmons
Very disappointed! Do not use this place!!! Made an appointment to get my vehicle checked out before I was going to buy it. They check it and charged me for it. They said everything was good. Not even two days later my AC unit only works for 20mins then blows hot air. I made another appointment and they charged me to check it again?!? They said your AC compressor is bad and charged me $900.00 to fix it. Then they said they would have the shuttle pick me up. He never came to pick me up! My family and I have been going there for years. I feel cheated, I thought a single mother could trust them to check a car out before I bought it. Nope they do not care and they just charge you more to check it again and more to fix it! I am still waiting for the owner to call me. Please do not trust them, they do not care about you or your car. They just want your money that is it!Service: Air conditioning
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September 2023 by Jenny Bartels
This is a great place. They take their time to explain options regarding the car care. Only place we have had for cars!
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August 2023 by Lashon Whitaker
I would definetly recommend Berger. I recently had my son's car repaired here. Not being familiar with the area it was pretty scary having car trouble and not sure who to trust. I was referred to them by the tow truck driver. I spoke to Ken and he was very kind . He made me feel comfortably and about the work I needed done. They were reasonably and very timely. Great customer service even from there receptionist. My son was able to use the shuttle service which was a awesome perk! I'll be returning for all maintenance needs to my car. Thanks Ken and the Berger team for awesome customer service!!!
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August 2023 by Diane Bauer
Horrible service! Had an appointment for an oil change at 10 am. 11:30 am I left without an oil change. When I called for my "appointment" she told me morning appointments fill up fast. Why? Another person in there had been there since 9 am!Terrible way to do business. (Used to be a good place but not anymore!)
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June 2023 by Cheri Freeman
They were fast, friendly, and the charges seemed reasonable. I'd recommend Berger. If they would have had a tow truck of their own, I'd give them the fifth star.
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June 2023 by Heather Byrd
I took my car in for an oil change. There are a bunch of guys that come into my workplace. I felt confident that I would be taken care of. Unfortunately/ Fortunately my legs are long the tech that drove my car wasn't as endowed as I am. So my seat wouldn't work to go back at all only forward! I made a call back to them and was told to please come back for some help. Josh and I believe Jeremy were able to figure the problem out and get me back on the road for my 50th birthday! So guys Thank You for making it possible that I got Absolutely Laid on My Birthday! It was a good time and only possible because of you !!
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June 2023 by TS KATTAU
Fair to me. An old single woman from out of town.I felt safe, and they didn't inflate what was happening or talk over my head.Highly recommend.
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May 2023 by Steve De Lucenay
I have my oil changed at Berger Auto, easy scheduling, quick service and fair pricing.
