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December 2023 by Sue Jones
Service and workmanship was outstanding. Fair pricing and good turnaround time. Highly recommend them!
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October 2023 by Katie Wenta
Realized I never wrote a review for them, after receiving service from them twice. I DID make a public post about it on FB back when they service our car (in Sept 2021)... so I thought I'd share now, because they definitely deserve to be recognized for their great customer service and craftsmanship:I have to give mad props to Auto Collision Service on Hanna. The TL;DR version: we had a small problem w/ our car and the dealer was acting possessive about the repair… but ultimately couldn’t fix it. ACS fixed it…. And DIDN’T CHARGE ME.The Full Scoop:When we bought our new-to-us Toyota on Sat, we did it knowing full well that the mounting braces for the license plate holder were stripped. No biggie. We know a place.The following Monday I arrive at Auto Collision Service on Hanna and ask them about it. Guy looks at the brackets, takes pics goes into his office for a few minutes, comes back out, “So, all we need are two new brackets but the Toyota Service Center won’t sell them to us. But, I was talking with them and they said they do that type of repair all the time. I really hate to send you off like that, but it sounded like they should be able to get you in and out in no time. But don’t let them charge you more than $100, because it’s a simple fix.”Me: “Great. Where’s the service center?”Dan: [tells me the address… which happens to be where we JUST BOUGHT THE CAR]Me: I just bought this car from there on Saturday. If they ‘do repairs like that all the time’ why didn’t they say that when we bought it???Dan: WHAT!?!!! Then they honestly should fix it for free. I don’t know what to say. But def don’t pay more than $100. And if they give you a hard time, just come back and I’ll do whatever I can to help you out.Grateful for Dan, but irritated with Toyota, I drive across town to the dealership service center and tell the guy at the desk my problem. He calls another guy over and the two of them start staring intently at the back hatch of the car, taking in the profound damage.There’s a lot of back and forth, when the one guy really somberly says, “yeah, since I don’t have the tools to get up inside of there, we may have to just replace the lift gate….”Me: “Okay, time out. Full disclosure: I took this to a body shop already who told me they could EASILY repair this for less than $100, but YOUR SERVICE CENTER wouldn’t sell him the part AND told him to send me here because you guys ‘Do repairs like that all the time’. So, how are you gonna work with me to get this fixed, because you’re not replacing the lift gate.”Two Toyota guys look at each other. The one guy starts going into how he doesn’t have the tools that a body shop does.Me: So, will you sell me the parts?First guy: Nah. I’ll just give ‘em to you.Me: I don’t mind paying for them…First guy: No, that’s not necessary.I take these two, tiny threaded brackets back to ACS and Dan greets me.“Really? They gave you the run around?”I told him what happened. Dan asked me what day would work best to drop the car off to fix it, which was today. I dropped off the car and the brackets and the car was done soon after lunch time.When I went to pick it up Dan handed me the key as I pulled out my card. “No charge.”“Are you KIDDING?? Are you sure?!?!”“You got the parts. You did the hard part.”I don’t expect ACS to comp work. They repaired damage to our other car after an accident a little over a year ago and did a phenomenal job at a great price. We were so happy with their service, it’s the reason why we decided to go to them for the license plate bracket issue. Their customer service, guidance and care was far above and beyond what we expected and are so grateful for them. If you end up needing work on your vehicle, we definitely highly recommend them.
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May 2023 by Nikki Weinzetl
They did a great job fixing my car after being rear-ended
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February 2023 by Mechelle Ross
Great service.. Awesome Quality repairs.. And time efficient..
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April 2022 by deanna williams
I called and they were very nice and accommodating thank you Deanna Williams
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March 2022 by Ruby Moore
I was pleased with the service.Dan helped me throughly from beginning to end even though I had a lot of pull back from my insurance company that made my experience longer I got my vehicle back in a little over 3 weeks looked great and cleaned up inside and out.Thanks Dan and team.Service: Body & Trim
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December 2021 by Dave Hindle
Ban and the team members at auto collision Did a fantastic job on my Jeep highly recommend them
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December 2021 by Abigail VanBuskirk
Would you like someone to over charge your insurance and do a horrid job? Well this place is for you!! For a 4 hour interior clean and a 2 hour exterior they will slightly vacuum and run that thing threw a hose.
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September 2021 by Angela Hills
Would highly recommend Auto Collision Service. My daughter needed work on her car and they took great care of her. Will never go anywhere else.
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July 2021 by lonnie knight
Nice shop nice people
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October 2020 by Emily Blackman
The best service! I’m so grateful to had been referred to them. They sure have helped me make a bad situation with my accident into a less stressful and great experience!
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October 2020 by Nathan S
Fair price, great turnaround, great coordination with my insurance.
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July 2020 by Danielle Lyons
Auto Collision has outstanding service. Hunter took care of everything and when I returned from vacation, my car was ready for the road. I wish everything could be this easy.
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June 2020 by Michael McIntyre
For years, I worked as producer for Charly Butcher on "Fort Wayne's Morning News" at WOWO and remember him doing the testimonials almost religiously. God rest his soul, that quality service he spoke of for many years came in handy the last two weeks. Had to get my Chevy Crude fixed after a collision with a deer and although the car is a 2015, it looks better now than when I drove it off the lot. Great work guys, much appreciated!
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September 2019 by Alberta Puff
This place only works on nrwer modle vehicles😞 Heaven help U if Uve a 8 year old car!! U'd better go 2 Koesters if U want it repaired😊
