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August 2024 by Sontanna Godwin
The most honest, loving, caring best quality shop around. These people have so much knowledge and respect. Hands down, the only place I'll take all of our vehicles too.
Thank you for everything you do!!!
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June 2024 by Zachary Newman
Great mechanics fixed right the first time.
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April 2024 by Paul Schwartz
Professional service with a personal touch....
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February 2024 by Carol Roman
I couldn't express how frustrated and upset I am. As a single, one income home woman, I have never felt taken advantage as I have with this company.
I took my car in for a battery check. I explained that I was having issues and my battery wasn't working or keeping a charge. I was getting a warning stating " battery discharged". I asked if it could also be the alternator, they stated they would check.
I left spending about 600 dollars for a new battery, programing and an oil change all to have my car COMPLETELY DEAD a week later. They had no issues on quoting me on struts, tires, brakes and routers but no fix to the actual problem. The solution was to get my car towed, at my expense, so they can look at it AGAIN.
Why wasn't the question of " why is the battery not keeping a charge" the beginning of the process? Why wasn't my alternator and starter looked at? Sent me home with the same issue and took 600 dollars away but expect me to keep spending money on issues that don't resolve the actual problem.
If i was an expert on cars I wouldn't need a shop to fix it. I trusted them and now they put me in a worse situation. More money out the door, days missed from work, and no car that is drivable.
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January 2024 by Dale Keener-Hood
Highly recommend! They worked fast and hard on my 2013 VW Tiguan. Very transparent and like that they email the quote so you can look it over before giving the ‘ok’ to work on it. Would use them again and plan to in the future.
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December 2023 by Branko Mijatovich
Reliable, affordable, caring.
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December 2023 by William Z
Do good work. Friendly staff.
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November 2023 by Millie B
Great people, great service above all honest people!
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September 2023 by George Panagiotou
Best mechanic's in Fort Wayne, IN.
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June 2023 by Mariana Garcia
Had my vehicle towed with some issues and were able to get it taken care of the same day without any issues and at a reasonable price. The staff was amazing and great to work with. Definitely recommend!Services: Steering & suspension replacement
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June 2023 by Joseph Closson
Have always been treated fairly at Alford's. They only do what is necessary to keep your vehicle safe and on the road. They never perform additional work without contacting you and explain why it needs to be done. Their parking lot is always full for a reason. They are ethical and earn your trust.
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September 2022 by Barry Devlin
So great.
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September 2022 by Charles Brockmyer
Good trustworthy people
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April 2022 by Theresa Slater
March 15, 2022. Single female rippped off! Do not use this company. Dave the owner lies about the hours it takes to complete a job. For a 2010 Cadiallaic CTS he wanted $4350.00 making up a price for a timing chain gear kit and instal, water pump and instal with an oil change. Tom Kelly Cadiallaic was between $2,200 to $2,900 for exact same work.I asked for an itemized receipt because my children who work for dealerships said that’s too much money and they wanted to understand why.Dave lies on the labor and charges people 20% over what he pays for parts.Unethical not fair trade. I will never return and paid this company to get my car. In tears…. I trusted Dave who promised he his price would be lower than the Cadiallaic dealership and he was higher!!!He didn’t care.Making $10-$15 an hour myself being ripped off not per fair trade agreement is unethical. No contract signed quoted to do the work and an email told the price was $4350.Not at all reflective of work or time to do the job on a car engine that only the side panel needed taken off.I am hurt and people should report Alford Automotive to the better business bureau for cheating women. Fraud.Service: Auto engine tuning
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March 2022 by Theresa S.
March 2022. Don't go there. Not honest. No contract signed before the work started. I was not contacted of how my car was progressing. A price just thrown out that I trusted was fair depending on the work to be done. Dave the owner cheats people on the price quoted and I proved it calling Tom Kelley Cadiallaic after the job was billed out. I wanted an itemized bill because the local dealership is cheaper. Why? Dave said I agreed. Yes, to trust this company to price this job less than the dealership as agreed. Most honest Fair trade establishments honor competitive prices. This place forced me to pay labor that time was not reflective of their actual mechanic rate time. It's right to run a business cheating people. There is enough cars to fix correctly at a fair price that companies should not lie about the time it took to repair a car. Forced to pay thousands too much to get my car do not ever go there. Get estimates before you go there because this place cheats people and cannot price jobs fair. zero stars if could
