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September 2024 by Rochelle Kelsaw
I went to the 1st Source bank on State Street. Jessica was Wonderful and polite.
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June 2024 by Ed Tobey
Every time I visit the Georgetown branch I am greeted by name and made to feel important and appreciated. That's why I prefer to come inside instead of the drive-up. I also like the ATM when I need quick cash.
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June 2024 by Gary Patterson
Very friendly nice staff! Amanda D was excellent had very good knowledge of things they make you feel welcoming! Great job 1st source with the outstanding staff!
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March 2024 by duane Davenport
Tellers always friendly and helpful. And remember you’re name.
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September 2023 by Jean Hartley
Having multiple businesses and high expectations for my banking needs, I wouldn't bank anywhere else! They are the best here and know what they are doing!
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August 2023 by Renee Pantoja
I just love the customer service there. These ladies always go above and beyond to help their customers. Thank you so much for your smiles!
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June 2023 by kendo sabi
Thank jessica for this review. She not only snickered at my situation on the phone but also said there was nothing she could do to help. I got someone else to do it though no thanks to jessica on state. Long time customer. My money and issues were just a joke to the girl
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May 2023 by Shawna Grouns
I’m actually not sure which branch the app dialed into for me. I spoke with Savanna.I gave my name and told her the problem. She didn’t look up my account. I told her we received a paper check until the auto deposit takes affect for payroll. I mobile deposited it about 4:45pm. This is a payroll check and it is needed, when will it be available? She said that it would be the next business day.I said I read that deposits made before close of business were available same day but it wasn’t showing available. She said yes it will be available same day if they get to it. (Changing her original response) I said thank you Savanna.Irritated. Not a good 1st impression for this brand new account at 1st Source.Admittedly, my bar is set pretty high because I’m a consultant in the customer care industry. I think anyone that depends on access to their income would be irritated. I didn’t bother to let Savanna know I was underwhelmed by the fact that she seemed only interested in doing exactly as much as was necessary. She wasn’t willing to make a single extra step. After mentioning this was a payroll check that was needed (that was her indication to alert her to go the extra mile to try to help me) she did nothing else. Maybe she could have alerted the department that “should get to it before close” as they were literally about to close as I was talking to her? Maybe there was something otherwise she could do, at the least showing some indication that she understood this was important would have been nice.Not everyone strives for world class customer service but a little more than sounding nice when answering the phone would be nice.Unsure if we will change our larger payroll direct deposit for our main income to this bank as we had planned or open my business account here as usually an employee’s CS skills are reflective of the general attitude within their working environment.I love to see the smaller guy succeed as they tend to give back to their community more than the big guys. I would recommend and encourage an employee and customer engagement program. Most customers never complain before leaving and surprising many employees don’t complain either. Happy employees equals happy customers. It’s a win win.Lastly, they went home without making my deposit available same day, or even part of it. It was denied because it didn’t have the mobile deposit notation. Even if Savanna wasn’t willing to give that dept a heads up to push it through for me, had she at least bothered to look up my account she could have told me it was rejected and to resubmit it before the deadline.I did call back and spoke to Val who didn’t hesitate to pull up my acct to see what she could do to help me. She said the fraud sept closes at 5. So heads up to anyone doing mobile deposit, close of business day time doesn’t matter, it must be deposited early enough for them to view and approve it before that dept closes.Val was very friendly, helpful and empathetic.I will continue to update my rating as things progress. Really hoping it was just a rough start.
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September 2022 by Delila L.
This is a small Indiana bank. I am told it is the best bank in the state. However when one goes you can definitely tell from the service that it is a small town bank.
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August 2022 by Mason Hatfield
Absolutely terrible customer service. Very rude wouldn't let me speak to any manager and tried to turn me away from getting at my own money
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March 2022 by LESLIE RHOADES
Cindy Hale is the best PERSONAL BANKER! The bank staff are always personable.
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October 2020 by Sarah Montes
Cindy is such a great help and is always willing to go the extra mile! I recently switched my accounts over to 1st source and have gotten the best follow up, assistance, and banking needs thus far! Thanks 1st source, and Cindy!
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October 2020 by christine lyons
Cindy has great knowledge and has always provided get information in the banking industry. Highly recommend her and the Georgetown Branch.
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April 2020 by Laurie Howard
Always very helpful, friendly, courteous, knowledgeable and professional.
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January 2020 by paul purvis
Falsely Accusing. A customer is a very good way to lose business and customers.
