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November 2023 by Jenny Shi
Not the best place to go for a lash lift or tint if you have Asian lashes. I paid $130 to have my lashes look exactly the same as before. Tint did absolutely nothing.Update: terrible customer service, the day I got the service I expressed my disappointment and asked if there’s anything that can be done, they refused to refund that day or give any other service other than the same service that obviously didn’t work the first time and said I’d have to wait a month to do the lift again. They said they’d speak to the manager and get back to me to see if I could get the refund but I did not receive any word for a month. When I called back a month later they told me that there was no note in my account that I complained and said they had a no refund after 30 days policy that they did not disclose during my initial complaint. Very disappointed and I would not recommend this place to anyone.
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October 2023 by Ellen Everett
Jaymi was amazing! She walked me through everything since it was my first time! My eyelashes look so whimsical and lovely for my wedding!
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October 2023 by Samantha Schwarzin
I don't normally spend money on self-care items/extras. However, this was a wonderful experience and the lashes were beautiful!
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September 2023 by Rachel S
By far the worst lash set I have ever gotten. I’ve been getting my lashes done religiously for over 3 years & have tried many stylists & shops. This is the most expensive set I’ve ever gotten and it’s not even full.They don’t lash every single lash on the eye, so I left with my inner corners and outer edges completely bare even after I said something to the lash technician about it. I paid over $200 for a set that looked like the stylist had just learned lashing earlier that day. Very unprofessional policies in my opinion. Absolutely nothing against the lash tech or receptionist, it’s unfortunately just the company and their rules for the stylists. But who stops at a set number of lashes?? It depends on how many lashes the individual has. There are so many other lash techs that will provide a much better experience, an actual full lash set, and better pricing. If you want thin, short lashes that don’t even cover your whole eye, & look worse than just putting on mascara, go here!
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September 2023 by Maddie Johnson
I went here for a year and had zero issues with my lash tech Macy. She unfortunately moved on to a better opportunity and I tried 2 other techs, the first tech, my eyelashes fell completely out within the first week, so I complained and they offered me a complimentary set. I got there and they only booked me for a half set, so I walked out with my lashes half done that fell out within the week and had to go somewhere else and pay for another full set. I was on their membership and the last $169 that I spent there was a complete waste. It has been 2 weeks since I got my full set elsewhere and only 25% of the lashes naturally shed and I still looked great by the end of week 2. This is how it should be, I should not lose a bunch of lashes just from cleaning them like you’re supposed to, I should not lose chunks at a time. Stay away from this place.
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August 2023 by Toni Porter
The lash lounge was great! Walking in it was cute and welcoming. My lash stylist was informative and friendly. The front desk checked me out quickly. The entire process was really easy and I’ll definitely be returning!
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August 2023 by Ellen Cech
I had an amazing experience with Summer! She was so thoughtful and really listened to what I like. She helped me with a bad past experience from another location and I never want to go to any other lash tech ever again! Big fan ?
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August 2023 by Brooklyn Callaway
From the minute I walked in everyone was so helpful and cheerful. Lacey did such an amazing job making sure I was comfortable and my lashes have never looked better. Thank you all so much!
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August 2023 by Karen Bobos
Love my lashes… great first experience. K.T. did a fantastic job and was very knowledgeable and informative.
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June 2023 by Summer Adams
I had no clue what I wanted to do I just knew I wanted to “fix” my brows and lashes. The staff here has been AMAZING at giving me advice and letting me know all my options. Highly recommend!?
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May 2023 by Jennifer Easterwood
I had a wonderful first time experience the middle of April with Macy and just had a fill in. Macy is absolutely phenomenal! I’m a breast cancer survivor of 11 years and my lashes could use a little extra TLC.When I had my consultation with Macy she went over every detail and question I had explaining everything to me. She advised that my lash’s were indeed very healthy.I looked fabulous when she was finished. I left for my vacation 2 days after my appointment with the highest confidence ever!I can’t say enough good things about Macy. As I am a Manager of a restaurant, Macy exceeded my overall expectations. She is so sweet and gental, has the kindest smile and love her personality.I highly recommend Macy to any New lady’s that are thinking about getting your lashes done for the first time.
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May 2023 by Samantha Ringer
I love The Lash Lounge! I get so many compliments on my eyelashes and I always get asked if they're real! I love the natural look and the stylists always give me exactly that! I love the flexibility of their late hours as well, making appointments is always easy and convenient!
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April 2023 by Hannah Figaro
Julianne was amazing! She was super friendly, took my comments into account, and was gentle. The process was smooth and painless; no burning eyes! I love my results and will be going back!
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April 2023 by sarah kay
I’ve booked with stylists Jasmine and Adriana and they both have been fanstastic! The atmosphere is clean and calm and honestly a perfect place to take a nap. Highly recommend!
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April 2023 by Nina Onesti
Great experience! I’ve had my lashes done on and off over the years and was apprehensive about trying a new technician after moving up to Indy but everything went smooth and was amazing! Will be returning!
