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April 2024 by PATRICK B RAY
Customer service has gotten considerably worse and went to hell since they re-branded from TCU to Everwise. I was the victim of internet financial fraud today and an unethical company (Better Help) who I never authorized a charge from stealing $195 from me. I called customer service to dispute the charge after PayPal basically did nothing. The teller I got on the phone was unprofessional and rude and she treated me with utter contempt like an uneducated idiot. She said Everwise would have to charge me $33 even though I was never informed Better Help does not accept health insurance and was never given an option to decline service and opt out before being billed when services have never been rendered. I filed a dispute with Better Help via email as when you call to dispute the charge you get a third party answering service with ladies who are powerless who do not even work for the company. Paypal said they will help me dispute the charge, but they also said I will be hung out to dry as the merchant has 10 days to respond! when I want to cancel the service I never authorized and want the charge to be backed out and refunded! Everwise's customer service is awful. I asked to speak with the rude, unfriendly CSR's supervisor who didn't even have the decency to speak with me on the phone and the rude lady put me on hold then came back on the line and said there was nothing they could do and I would have to pay $33 to do a stop payment and sign two forms when I am 40 minutes from the nearest branch as Everwise hates Madison County and refuses to open a branch here. The supervisor hid in her office as another commenter mentioned and refused to help so I got angry and cussed out the unfriendly call center rep who never showed any inclination she wanted to serve me when I was the victim of internet financial fraud. I have been a consumer of this credit union for almost a decade now as I am a teacher myself, but I will be closing my account and moving all my money to a local credit union due to this preventable and unfortunate situation. I called fraud to cancel my debit card later in the evening after a friend suggested I do so and got hung up on not once, not twice, but three times when I called to report my card stolen so I can file a fraud claim on the money these unethical horrible internet hucksters are refusing to refund me! I explained in detail each time what happened and instead of serving me they just hung up on me! The 4th rep I spoke with from Fraud actually did her job and said she can cancel my debit card and she also recommended I go to a branch and file a billing dispute, but I have a multitude of bills coming up I have to pay as it's the first of the month and she informed me it will take 7-10 days to get a replacement. I told her I would hold off canceling the card for now since the merchant can still bill my account. I said I would have to drive 40 minutes to the branch and file a billing dispute since they were so unfriendly and rude over the phone. Now I plan on pulling my $ out of the bank, closing my accounts and cutting ties. I have never been so disappointed and dissatisfied with customer service in my life. They treated me like an idiot who is less than human when all I want is the credit union to dispute the charge and make sure this unethical online health company cannot steal money from me when I never authorized charges and was forced to hand over personal banking info after spending a half hour filling out mental health intake forms. I could not submit the intake forms without being held for ransom from this unethical company who never told me what charges would be and demanded my personal banking info. (I reluctantly signed into PayPal... I never authorized a charge and never gave them banking info; they charged me without my consent or bothering to tell me they do not accept health insurance or what charges would be.) Using health insurance is the only way I can afford it, but no one from their company disclosed or explained how they bill people. Everwise, you should be ashamed o
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October 2023 by Summer Barnes
They take entirely to long, atm is down, second time I’ve been here today.
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July 2023 by lowell tullis
Now that they are EVERWISE they no longer will answer the phone. Go to indiana members.
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January 2023 by Logan Wilke
Online and mobile banking is hilariously bad. In-person services and standards change depending on who's assisting you. They just reopened my account, without my knowledge or consent, over a month after I had closed and moved to a different banking institution.They are simply not worth the hassle.
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October 2022 by Curt Gauen
I’ve had a challenge getting to the bottom of how to access a credit card we set up for one of our kids years ago but with the new app has been inaccessible. Nusrat did an amazing job as a detective figuring out this mystery for us. THANK YOU for your mad problem-solving skills!
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September 2022 by Chris Hogan
After 4 years of no issues they changed their online loan pay and now their system won't accept my payments. Seems like a way for them to farm late fees. The customer service person emailing me stopped responding and nobody picks up the phone when you call for support. Definitely won't be banking here again and can't wait until my loan is paid off so I can be rid of this hassle.Update. Even the lady on the phone couldn't help. There's no way to make my payment. So now I'm stuck. What a horrible company with horrible service.
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June 2022 by Ensign Raptor
Came at 11:39am on Saturday. Waited in line for 7 seven minutes, at which point the teller told me it would take 20-25 minutes to open an account and she could make an appointment for me to come another time. Nope. Went across the street to Huntington.
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May 2022 by LaNette B
I was racially discriminated at this location when I came to make a deposit. The teller placed my check on hold in savings for 7 days with no explanation and was so rude. I called customer service to get clarification and there were no notes on why and when I explained the type of check I had, customer service was so apologetic because there was a protocol the teller was supposed to do, but it was her discretion to put my check on hold. Going forward I will stick to going to my bank by home. People of color this location is not for us.UPDATE: I gladly appreciated the area manager reaching out to me yesterday, that is the first and I had to share. Just a note to people, even when things appear wrong stay humble, kind, and understanding throughout the process. You never know what good can happen behind any outcome if you just lash out or give people what they expect which is rude back about your money. Know that everything will be OK. TCU is a great establishment, know where you are lol, but I’m thankful for the resolution and how they handle business and their MEMBERS!
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March 2022 by Christina Loomis
The bank itself is fine but the drive-through area is incredibly slow. Be prepared for at least 20 minutes even if you just want to cash one check.
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October 2021 by David Smith
Excellent customer service. Extremely professional, courteous, and knowledgeable staff. Refeshing experience, to say the least.Thank you all for taking such great care of my business needs.
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September 2021 by Amber Johnson
I walked inside to do my banking in person. I stood 6 feet away for several minutes. I was never acknowledged or greeted. The woman behind the desk was on the phone, which I realize happens, but she never even looked at me. They were also 2 women sitting at their desks in their offices, with the doors open, and they didn't acknowledge me either. They both saw that I was there. I didn't expect them to help me, but just saying, "She'll be right with you" would have been nice. This is not my normal bank, but I will make it a point not to visit again.
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July 2021 by Mary Hull
Every time I call the TCU's Direct phone number I get a recording! And teachers the directory the recording doesn't list the name of the people that work there! I don't know their last name!!!! Then I push Zero (0) to get "Someone" to pick up & it Rings & Rings & Rings! Every Bank answers the phone but NOT TCU!
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May 2021 by Marc
Best Customer oriented bank ever. They take the time to explain things both opening an account and loan services. Lauren at N.Shadeland, Richard and Jana in Fishers, Loan Services are the absolute best at what they do. I'm so glad I switched banks and came to TCU.
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May 2021 by Peyton Stafford
Everyone here is so sweet and helpful! I exchanged my coins, got cash back, and received a new debit card in under 10 minutes
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April 2021 by Amber J.
I walked inside to do my banking in person. I stood 6 feet away for several minutes. I was never acknowledged or greeted. The woman behind the desk was on the phone, which I realize happens, but she never even looked at me. They were also 2 women sitting at their desks in their offices, with the doors open, and they didn't acknowledge me either. They both saw that I was there. I didn't expect them to help me, but just saying, "She'll be right with you" would have been nice. This is not my normal bank, but I will make it a point not to visit again.
