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April 2024 by Tiera Oliver
This place has the rudest staff. I have never experienced such bad customer service from a pharmacy. My insurance had just switched over at the beginning of the year and the lady checking me out had the worst attitude because she didn’t want to update it in her computer and wanted my to pay more for my prescription. It literally took 30 seconds to update it.Another time, I was standing in line around 12:56pm to pick up my prescription, and there were two other people in front of me. The lady said she will not check me out because they close for lunch at 1. Mind you, I was already in line well before their closing period. I will not be using this pharmacy and I suggest others go elsewhere. They need to completely re-staff their team and learn how to treat their customers. Kindness goes a long way.
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January 2024 by Razi Khan
Nice place, helpful and friendly staff.
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November 2023 by Loulou
Worst service ever!! Slow, hateful, rude and disrespectful staff member that I have complained about many times, but it looks like keeping this rude, disrespectful, hateful person is more important than keeping customers. Enjoy her!
My whole family is transferring to another pharmacy.
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November 2023 by Loulou
Where do I start? Rude, unprofessional, inconvenient, rude, rude and rude. Short staffed, so they close whenever they want. Also one staff member is unbelievably rude and unprofessional. She is hateful and disrespectful. She literally threw the medicine bag to the counter in front of me. And that is just one of many disrespectful behavior she does. I complained many time and last time was to the manager in person and got no where. I’m transferring with all my family members to Walgreens across the street. It’s very disappointing and frustrating that Kroger has such a bad pharmacy customer service. I’m a big fan of Kroger and all its department’s staff, but to have a one staff member at the pharmacy ruin its reputation and no one cares about that, is a big shame.
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September 2023 by Allison P.
Pretty decent store. The meat prices are a bit high for what I'm getting when I can go to fresh thyme and get organic for cheaper. Other than that have a TON to shop from and still blows my mind they have CLOTHES full on aisles of clothing that's actually cute!!!
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July 2023 by Theresa L.
Just went to this Kroger with a group of friends after a funeral. We bought some wine (all 21) and went to self check out. Bailey took one look at us in sorority shirts and decided to be extremely rude. She decided one id was fake (florida Id who was in town for a funeral) when we all said no it's real can you get a manager she walked away and kept talking to other employees under her breath about us. Manager (Alexandrea) also wouldn't look at it and decided that we all were liars. When we once again said no it's real and can you scan it or get a second opinion she wouldn't even look at it. They were extremely rude and unprofessional and we clearly were targeted. Disappointed.
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June 2023 by Jamie Hill
I work in healthcare, so I get it, you’re short staffed…however, that should NEVER affect your customer service and how you treat your patients/customers. I have been patient, understanding, and have even gone out of my way to be overly friendly (because I get it!) even when the employees are beyond rude. But, let’s be serious. My prescriptions are never ready, (even when called-in a week in advance), instead I’m told “we’ll get to it when we can,” OR “umm, maybe we can have it ready tomorrow in the evening.” If a prescription is supposed to be ready, “getting to it when you can,” should never be a response. Also, phone etiquette is non-existent at this pharmacy. I absolutely hate that I have to even call them monthly (because my Rx is never ready)! They sure do have a way of making you feel like an inconvenience for THEIR inconveniences! It’s like, I’m sorry I’m bothering you, I was just calling to get the status of my medication that was supposed to be ready, and is actually due on the same date each month, but hey, let me be the one to apologize in this situation. What a joke. This will be my last month with Kroger.
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May 2023 by Millicent Olsby
My husband and I have used this pharmacy for about 15 years. They have always been helpful and considerate. I have no issues with this pharmacy.
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April 2023 by Mark G.
Always Terrible SMALL parking lots. I had to park far away and while I was shopping, it started raining. They locked the doors close to my vehicle. I asked if there was another way to get to my car. They said, "no" and they didn't seem to care that I had to walk a long way, in the rain, to get to my car with my groceries They are not clean. Restrooms are horrible. Service is not good.
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April 2023 by John W Love
Good prices, but they are always understaffed. Prescriptions are not ready when promised. Long lines and very slow service. Virtually impossible to reach them on the phone either. Back to CVS.
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March 2023 by Jessica Griffis
Every month, I have to call all of the pharmacies in town to find my medication because of a shortage. This pharmacy always answers the phone in a reasonable amount of time and they are always friendly and helpful. It is very much appreciated in this stressful situation. Some of the other pharmacies in there area are much less kind.
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February 2023 by Nashiba Cosby
In the Pharmacy, Amanda is so rude! She was so unprofessional and so uninterested in my needs as a patient. I was in the drive thru and had an extra question. She picked up the receiver and said, "Yeah." Not how can I help you or anything professional. I called and spoke to the Pharmacist Jennifer and expressed my concerns. All she said was ok. I immediately transferred all of my families prescriptions to CVS. Customer Service does not matter to these ladies at all. They don't deserve my business.
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November 2022 by Jami M.
This store is always the worst when it comes to checkout. It's the Friday evening before thanksgiving and they have 3 checkout lines open that aren't self serve. Self service is fine if you don't have an entire cart of groceries.
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October 2022 by Mike Tieman
If zero was an option, this Kroger pharmacy deserves it. Good luck talking to a real, live person. Absolutely no customer service and extremely understaffed.
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July 2022 by Deepa Naik
Took an appointment a week ago and when I came they kept sending me to little clinic and I showed them confirmation email and then they told me flat they won't be able to take me in since they dont see it in their system after wasting my 12 mins!!
