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October 2024 by Michael Hutchen
This is the worst pharmacy.
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August 2024 by Brillana Temaat
If I could give a 0-star review I would. My family has been going to this Kroger pharmacy for 10+ years and I was always taken care of and recommended this pharmacy to everyone I knew. Under the management of Gina, I felt safe and respected as an individual covered by ADA. However new management is not friendly to ADA policies or practices. I’ve never been more humiliated in my life than I was by the new manager. He refused my ADA accommodations, despite his staff who knew me telling him that their policy had always been to honor ADA. If you or a loved one falls under ADA, this is not the pharmacy for you.
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July 2024 by Mohammad Sulaiman Rahimi
Worst place to shop with unprofessional employees and rude managers 0/10 customers service.
No one would help you with any questions
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April 2024 by Robby Nadal
Pharmacy incompetent. Completely unprofessional and they force the patient to do their job. I had to spend hours on the phone with insurance to sort out a mess they created because they confused medications. It isn’t that hard.
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April 2024 by Nick Cebulko
Don't waste your time. They are extremely slow and consistently misplace or lose information. I had to call my doctor several times and have them resend the script as it was getting lost in the Kroger Pharmacy.
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December 2023 by Vivi Farley
They were polite, efficient, and knowledgeable.
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October 2023 by Nicole J.
If your looking to get a money order from this location, or go into the customer service line.. just don't , I was told "we don't do money orders". After standing in the customer service line for over 30 mins with no one at the desk, multiple employees walking past just looking at me.. asked 2 different employees if I can get some help over here& still stood there for another 15 mins waiting. Finally once a manager came over , I nicely told the manager on duty .."well online it's a listed service you offer" after she told me they don't do them. She replied with, "is there anything else you need?" So I said "yes I need a money order since it's a service you offer" she then got very rude & told me "we are understaffed so I can NOT get you a money order" after that I started to walk away & she mumbled something under her breathe. That's fine , I called corporate which I've never done before with a business.. well known or not. Never had to go the corporate route. Reported the "lady" to corporate & that's that. If your to "understaffed" to provide a service you are supposed to offer, put up signs, post it online etc. Hell my job is understaffed just like the rest of America & we don't decline services that we OFFER. I've had nothing but issues with this location since moving out here a few years ago. I'd rather travel down to Oilo location or Allisonville than deal with rude ass employees.
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August 2023 by Teddy D.
The parking situation at this Kroger is horrendous. The store in general is narrow, dirty, and ill equipped for the amount of people that come in. The store is understaffed and it shows. There are some great employees at this store, but they are worn thin. I frequently come here bc it is close to my house, but I go elsewhere when I have time.
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July 2023 by Liz J.
I Love a lot about this location, but their meat department is definitely lacking in the customer service area. I used to go to the Kroger on Binford and they had the most friendly and attentive staff behind their meat counter. However, now that we have moved to this area, we have noticed the staff here seems to be more interested in the behind the counter jobs than serving their customers who come to buy fresh meat from the butcher. You always have to wait for a while and sometimes they just ignore that you're there. Then when they finally notice you, it's like they would rather do any thing else than help you. Otherwise, this place is fine!
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July 2023 by A A
Closes earlier after i told them i was coming and they told me to come.
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July 2023 by Pj A.
This is the dirtiest store I've been in but the customer service is even worse than the filth. Tried to return unopened vitamins without receipt. I told her it was half price which is the lowest price they sell. She said they don't sell one at a time and I said the other bottle we opened and didn't like. I didn't return since it was opened. She refused and was the front store manager. So I had to leave with the product and return it at my normal store. The rudest person I have ever encountered. The next time I was there, the price was wrong on an item and They wouldn't honor the sale even though the sign was there! Someone needs to fire management and retrain employees. They all seem either miserable or rude.
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June 2023 by Daniel H.
Dear Kroger, I am not a criminal, even though you continue to treat me as such.After forcing me to work your checkout by only having one lane that was attended, I once again had to wait an extra several minutes for one of your employees to rifle through my purchases to once again find that I had scanned every item. Only Kroger assumes I am attempting to steal some $2 item. Neither Target or even Walmart "weighs" my purchases. Why, because they care about their customer's experience. Clearly Kroger does not.Do not shop at Kroger and especially do not shop at the one on 116th at Cumberland in Fishers, IN.
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March 2023 by Jessica Griffis
Every month, I have to call all of the pharmacies in town to find my medication because of a shortage. This pharmacy always answers the phone in a reasonable amount of time and they are always friendly and helpful. This is very much appreciated in this stressful situation. Some of the other pharmacies in there area are much less kind.
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December 2022 by Holli W.
This particular store has single-handedly restored my faith in Kroger! I have avoided Kroger for the last few months due to poor service. I happened to be near this one having lunch, and stopped in to pick up something. I was completely surprised at how friendly and helpful the employees were! I was greeted when I entered the store, employees smiled at me, and several times I was asked if I needed any help. It sounds silly to say, but this has not been my experience at either of the two Krogers that are closer to my house. I went back today to pick up something and had the exact same experience! People were friendly, they genuinely cared and helped. I will go out of my way to come to this location. The people are great, the store is clean, and it was very well-stocked. It was a great experience, and I know I will drive the extra distance to shop at this location.
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November 2022 by Lise Ann E.
I used to shop at this location exclusively until I moved to noblesville. Now I still go the extra way to this one because I find it generally better stocked and have never encountered an issue shopping here and finding what I need.
