Best customer service ever! Burt made my day—the store was out of the paint I needed, so he drove to the Carmel store, got the paint and dropped it off at my house! That is going above and beyond. Every time I am in the store, everyone is so kind and helpful. They make you feel like you are in a small town local hardware... read full comment
January 2024
Excellent personal service. Very different than the big box stores. So refreshing!
December 2023
Great customer service. Many positive experiences but my most recent one stuck out to me. I brought in a lock that had broken and Bert spent over an hour fixing it. It was tedious and he was happy to help. Didn’t charge me anything.
As your local Ace Hardware, we are one of 5,000+ Ace stores locally owned and operated across the globe. But we are not just about numbers. We are about helping neighbors, because each one of our stores is a part of your community. We are all committed to being "the Helpful Place" by offering our customers personal service, quality products and a convenient shopping experience from the local experts who know you best. As the helpful hardware folks in your neighborhood, we promise that helping you is the most important thing we have to do today.