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February 2023 by Jon W.
This is by far the worst grocery store in history. There were literally 50 groups of people being jammed into the self service checkout and not one manned cash register was open. I really wish this store would just get out of town and allow a real management team with a real grocery store to come in and manage it. Never seen anything like it today.
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June 2021 by Nora C.
It's a smaller Kroger so they don't always have everything I need for a weekly grocery shop. They have an okay produce selection but are often out of certain items. It's a local and convenient store and they have all of the necessities! The line never takes too long.
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July 2020 by Kaitlyn A.
Cashier Grace is god awful. Besides just being unpleasant, she didn't double bag my chicken, so I got home to chicken juice all over everything, put my hotdog buns at the bottom of a bag, so I came home to completely smushed buns, and literally threw a tomato into a bag that didn't have anything else in it yet, so it hit the counter and I came home to tomato guts all my groceries. The cherry on top was when I came home and saw the sauce I bought has been expired for MONTHS. Yeah, won't be back
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December 2019 by RGP7171
Krogers in Fishers on Allisonville and 116th. is the poorest excuse for a Supermarket. They are always out of everything. The lines yesterday filled up every isle to each end as fare back as you can go. The store is always empty of product.
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November 2019 by Matt M.
I'm a regular here and I've never been disappointed with the service or experience. I usually see the same workers here and have had many nice interactions with the people at check out. The prices here are also great. I got a Kroger card and during a 70$ grocery trip I will save around 6$ each time. Also, for many of the main brands there will usually be a Kroger brand near by it that is 30-50% cheaper. All of the aisles are easy to navigate through and now it only takes me 30-40 minutes to find everything I need to last me the week. Overall good experience here. It is a bit dimly lit and makes it feel a bit gloomy, but the people and savings will keep me coming back.
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June 2019 by D M.
Small, not clean and employees just standing around talking to people. In town over the weekend and needed some stuff. Went to the wrong Kroger's.
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April 2019 by Jessica B.
I have unfortunately filed two complaints against this store. I was at the SCO machines when an elderly gentleman who appeared to possibly have vision problems asked me for help understanding how to utilize the machine. The girl working SCO looked busy, I didn't mind. I help him until we get to his bottle of wine, when I told him they would need to check his ID/swipe their badge as it is alcohol. He's very polite and understands, but there are people EVERYWHERE and his machine was not blinking to get an employees attention - which if you've been in this store, getting someone's attention is like trying to get the best lawn spot at a concert. I walk over to a female employee who is standing behind the SCO employee just talking (clearly not busy), and ask her if she wouldn't mind helping the older gentleman. She literally doesn't even acknowledge me with eye contact, she looks straight ahead and raised her brows as if she were stunned I would ask her for such a thing. I say, "oh you aren't working the SCO's?" She again, looks straight ahead purposely not acknowledging me and shakes her head slowly saying no, and goes back to staring at the other employees head. As there are people WAITING for help, an elderly man I helped for them WAITING for help. The behavior of these employees is absolutely astounding. I have never once had a pleasant experience here but it is the closest Kroger to me so I continue giving it chances. Kroger is normally a great company but this particular location is an embarrassment for the company. I've watched employees comb their hair, stand around as there was a spill and broken glass in the SCO area, wrestle with one another while clearly not working, and literally even refuse to acknowledge me on not just this occasion, as a paying customer when I had a question or needed help. At this point I believe that was the final straw. I'll take my business elsewhere from now on and be sure to share my experience with others.
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January 2019 by Rob M.
A very nice store that carries almost everything that I need. The staff is uniformly friendly and helpful. It is in a convenient location and has good parking. In any city food shopping always involves some compromises of cost, convenience, parking and neighborhood friendliness. This Kroger store has been excellent for our family
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September 2018 by Kelsee H.
This store isn't the best in the region, but it definitely bridges the gap in the neighborhood. If I've got to do some serious shopping, but don't have the time to leave the general downtown area, I'll usually go here. I have to be prepped and ready, or else I'll get annoyed with some of the store's shortcomings. I appreciate that there is usually plenty of parking, unless you're coming in right after work (5-7pm) or on Friday evenings. Then, be prepared for waiting...at the checkout, at the U-Scan, in the freezer area because the checkout line is running through there. You get the idea. The store has improved immensely in the past year or so. It really does help meet the needs of the community, but the building is just really small and can't expand much more unless they actually expand the building. Patronize this store. They need all the good customers they can get.
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June 2018 by Nicole M.
I went to use the u scan, and had to wait for the cashier to come clear my screen. She was standing at her kiosk on her phone. Then the machines didn't have cash to give back. She went to get money from customer service so I moved to another one. She then told me I wasn't allowed to get the amount I was requesting. The kiosk gives you the option to pick other. Then she went to proceeded to other workers that work there at the kiosk didn't have any money. She was very unfriendly and customer service was very horrible. This is very sad the fact that this is the only grocery store that's close by, but I'm fine with driving further away to another store have better customer service . You never see employees smiling, or even just say hello to you.
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May 2018 by W C.
This is the Kroger closest to me, and I'm pretty disappointed with it. The selection of brands is limited, but yes, all the essentials are there. You just won't be able to find as wide of a variety of things compared to a larger Kroger. On the upside, there is plenty of parking. I decided to never come back to this location because of limited stock, long lines, and getting hurt by a cart which had its front wheels all of a sudden lock up on me as I was returning it 5 feet away from the store entrance. Someone managing the cart corrals had a remote control that locked it up. He unlocked it when he realized that I was stuck but didn't apologize. I'm going to be shopping elsewhere.
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January 2018 by William Aaron K.
This grocery store has change immensely over the years. Grocery shopping is really not a hobby of mine. I don't enjoy the expense, the time consumption and dealing with people in the way, but we all have to do it. This store used to be a lot smaller and kind of cramped. Unfortunately it still is, but the way they have it laid out is a little better than what it used to be. The building used to be ran down, but they have really put in a lot of work to up their game. I think the fact that it's an older store and of a smaller size, there's not much they can do to totally change the layout, but that is one thing you will have to deal with. It's weird how all of the refrigerated items literally go along the whole perimeter of the store and then the frozen items are literally smack dab in the middle. I think the employees here are generally friendly. I have never had a bad experience of dealing with any of them. If you shop right and look for the deals and pull out that handy dandy Kroger keychain or card, you can really save beaucoup bucks here. One downfall that they have is that this location does not have a specialized deli and bakery area. I think if this were added to the store, it would really set this one up for the greater good. Once again though, I understand that it's probably due to their small size. Over the years, I kept thinking what on earth can they possibly be remodeling now. However, I see now where all the hard work has taken them. I think it's a great grocery store to get all of your basic needs.
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December 2017 by Amy R.
I've lived down the street from this Kroger for a little over six years and it has drastically improved over the years. They recently renovated the facade and interior, which was extremely needed. The food selection has changed quite a bit to cater towards changing demographics in the surrounding neighborhood. Some of the challenges for this site is simply because it is a smaller store. They do not have a bakery or deli counter so if you are in need of either better to go to the Michigan St location. They have tried to accommodate the needs from a bakery standpoint by having some cakes and cupcakes in the freezer area that come from a bakery. Another challenge is simply from a setup standpoint at the checkouts. They redesigned the self check area and in my opinion created a bottleneck in that area because the line has to go up through one of the freezer aisles otherwise it blocks traffic to the other registers. No matter what I'm glad to have a store in walking distance although I mainly use it for quick trips and not for the bulk of my shopping. It's decent enough, but expect all the bells and whistles of a regular store.
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November 2017 by Mike F.
Frankly, I typically hate grocery shopping. It's an expensive and time-consuming chore. I'd say, more often than not, I'm one of those "disgruntled shoppers." I find most other customers irritating, and I take it as a personal affront if a store is out of an item I'd like to purchase. Certain stores bother me more than others, and the East 16th Street Kroger is one of them. I want you to picture a grocery store, one with a (nearly) full inventory, located directly outside the downtown area of a city with a metropolitan area of two million people. To me, that sounds like a big, popular place. While popular indeed, the East 16th Street Kroger is anything but large. While the store carries most grocery items one would want, it lacks certain types of inventory that other stores have - like a deli or pharmacy. Shopping here is like navigating your way through a trash compactor. The isles are crammed full of merchandise, other customers, and large shopping carts; the lines are long, often causing them to further gridlock the isles. The staff is usually friendly, but are difficult to find in the pell-mell maze that this store is. Let's talk about the parking lot. It is an atrocious mess, and it makes the actual store look as if it functions like a Swiss watch. The parking lot is minuscule. It only has half the parking spaces it needs, and the driving lanes are so narrow that backing out is hazardous. The situation is made worse by customers who are too lazy to walk five extra paces to properly deposit their carts. Pro-tip: Bring a can opener if you plan to park here - your car will be metal-on-metal with other cars. Avoid the East 16th Kroger at all costs. You've been warned.
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October 2017 by Ashley P.
Wow is this place tiny. On top of the size the employees had a lot of product needing to go out which made it worse. Not a lot of helping floating around like your typical Kroger either. I bought a lot of produce and there were no produce bags. On the way out, the carts will LOCK if you go too far! Thats a huge inconvenience for those with children or a lot of food.