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July 2024 by Lee Bryant
Central Security provides our business monitoring. Monitoring services and team and responsive and professional. If you need to talk to anyone about adding equipment, have zero hope of a call back. I’ve had no less than 6 calls transferred to Lindsay with zero call backs. I was also interested in quoting and upgrade to my home security system, and adding a camera system, probably a $6K project. No call back. I don’t understand how sales service can be so poor.
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May 2024 by Paul Davis
Many CSC are rude and poor customer service. Didn't used to be before Covid-19! Both Lucas Oil and Bainbridge need a class on customer service and common courtesy!
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May 2024 by CoCo Graddy
Tonight I was denied entry into the Pacers' playoff game due to two miserable jerks. All because I had a gift bag with gifts for my Pacers account manager. I will never go back to Gainbridge because of CSC. Because of the woman's nasty attitude, I am canceling my season ticket seats. I have contacted Gainbridge about this. Train your employees to do better!
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February 2024 by Matt Officer
We had access control and three cameras added to our office. The work was top notch and the customer service was amazing. I will be using them every time!
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January 2024 by Travis Plaiss
Unorganized and terrible company ran by people who don't know what they're doing. They lie to customers to make yet another quick buck, and verbally abuse employees. There is no opportunity to "climb the ladder" if you work for the company unless you put in a two weeks notice. This company has no idea how to efficiently or effectively run a job successfully from start to finish. If you're an employee, they promise training, and train you on a system they don't install or sell or work on. This company is a joke.
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January 2024 by Drew Carlton
Absolutely terrible company. Their equipment is old and does not function well. Unless I am standing directly next to the alarm panel, I cannot hear when the alarm has gone off. If I am upstairs at night, I would have no idea my alarm was going off. They lock you into long-term contracts (3 years) that will auto-renew for another 3 years unless you cancel before hand. There isn't even an option for early termination. Staff is difficult to reach. They even charge more monthly than many other companies. Overall, I am extremely disappointed with every aspect of this company, and would recommend literally any other security company over them.
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December 2023 by Drew C.
Absolutely terrible company. Their equipment is old and does not function well. Unless I am standing directly next to the alarm panel, I cannot hear when the alarm has gone off. When I am upstairs at night, I have no idea if my alarm is going off. If I can't trust an alarm system to even wake me up when someone breaks into my house, then it has failed at its job. They lock you into long-term contracts (3 years) that will auto-renew for another 3 years unless you cancel before hand. There isn't even an option for early termination. Staff is difficult to reach. They even charge a higher monthly rate than many other companies. Overall, I am extremely disappointed with every aspect of this company, and would recommend literally any other security company over them.
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December 2023 by Gerry Wiley
Worst customer service we’ve had from any vendor in the 16 months we’ve been in the area. Customer service very slow to respond. Multiple Faulty equipment issues in the middle of the night they couldn’t resolve. Waiting on detective water detection device for over 3 months.
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November 2023 by Gerry W.
Worst customer service we've had from any vendor in the 14 months we've been in the area. Customer service very slow to respond. Multiple Faulty equipment issues in the middle of the night they couldn't resolve. Waiting on detective water detection device for over 3 months. Locked into contract and can't wait to get out of it.
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August 2023 by david lainhart
I have been a part of CSC for over 12 years, the best company I have ever been a part of!
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March 2023 by Kevin Harsnett
10 years at $40 a month and they still try to nickel and dime you to death. Look elsewhere. Its 2022, there are better alternatives now
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March 2023 by David Alkire
I had a terrible experience working with their foreman Brad, who has about as much regard for safety as he does respect for employees.
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March 2023 by Granny Mac
I chose this company for my mothers home a few years ago. Customer service and installation was excellent and even when she forgot she set alarm and let her dog out they were patient with her and explained how to reset alarm.I am now looking for security system for my home. They are first folks I have called for quote
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March 2023 by randy gutierrez
If you are looking for Deem this is it. I was given 6900 East 30th Street which is the employee entrance. Unloaded a full trailer in 20 minutes. Receiving docks are very tight. Not impossible. A day cab with a 53' trailer had difficulty, and he had an easy door to back into. There's limited parking in the front where the employee's entrance is. You will have to start your clock to go around back though. There are plenty of pilots and flying J's within 20 miles of here but have to arrive early to the truck stops because they fill up fast. I hope this helps.
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March 2022 by Ari
disrespectful people
