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March 2024 by John L
Well, they are certainly not the 'best'. We recently purchased two items from them - a loveseat and a swivel chair. The loveseat cushions had uneven filling in the seat area. The swivel chair was delivered with its base assembled backwards. I had to fix these issues myself. Notifying their customer service did nothing. Will not buy from them again.
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February 2024 by Honeymotion Honeymotion
Great place for pick up a loadVery polite peopleFast loadingA lot of space for manoeuvre!Thank you guys!
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February 2024 by Andie P
I'm extremely frustrated with this company. Thought doing the right thing and buying USA made was the good thing to do. Unfortunately they only care about the money when you purchase not the quality or consumer when a problem happens. We purchased a manual reclining sofa and love seat. The material on the headrest has been separating and breaking open. We purchased about 6 years ago. I have had prior set for over 20 with a lot more use than now and still looked new gave them to a friend who is still using. Decided to remodel with only 2 adults now and minimal use. I reached out to customer service after finally finding a phone number. Explained situation and was told material was no longer used or manufactured due to the breakdown of material for years. They had my name in their system due to a material defect when first purchased and was repaired free at the time. Best Home Furnishings had known of this ongoing problem and should of reached out to their consumers for a recall or extended warranty. Many, many other responsible companies have done that for years. My advice is to fully search reviews of manufacturer before buying. The BBB has multiple complaints against Best. I normally research everything but I knew the furniture store owner and at the time no one was aware of this material defect. I had purchased a 5 year warranty and it had expired last year. Buyer Beware they do Not stand behind their products. I asked in Good Faith to help with percentage off or monetary help at local retailers to replace my set seeing it would only get worse and spread as I was told by them to other areas. Hoping this experience helps others so they do their due diligence and never have this costly mistake.
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September 2023 by Tina Johnson
Legs cracked on ottoman and I am still trying to locate new ones. Having a hard time getting assistance.
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August 2023 by Dale Johnson
We are a Best Retailer. Quality is not what it once was. They expect the un qualified retail stores to do the repairs on their furniture. They only want to send replacement parts. This is unheard of in the industry. We deal with 25 other manufacturers and this is not the normal protocol.From your response. You offer guidance and the part. You send the part and expect us to be a seamstress and a furniture repair tech. You are absolutely wrong. You are the only manufacturer that does not take care of the parts AND LABOR for at least one year. You are also the most expensive and the quality does not justify it. We deal with Ashley, Lane, Catnapper, Jackson, Manwah, Peak Living, Corinthian, Coaster, Coast to Coast, New Classics, Elements and many others. None of them expect the retailers to do their repairs. We are done with Best.
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April 2023 by e harris
Don’t buy from this furniture manufacturerBought a recliner love seat , it had good potentialIn less than 6 months , it feels like it’s all to pieces, wobbly , un sturdy, like it’s ready to come apart at any moment
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January 2023 by Mike Sanders
Bought this chair at Furniture Fair... $1794.78, all leather power recliner. 3 years old, normal use. Frame snapped on both sides as I reclined in it put me in the floor upside down. Frame is thin and didn't hold up. Very dissappointed.
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December 2022 by Bryson Partenheimer
The furniture from Best Home Furnishings is the best quality of furniture that I have ever experienced. Our BHF sofas and recliners that we have, have lasted the family many years and has not failed us yet. The name of the company tells you all you have to know about the products that they offer.Services: Custom furniture
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November 2022 by Gursewak Sandhu
Shipping hours 8am to 3pm. Loading and shipping staff is very helpful and fast.
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January 2022 by Amanda Proctor
I bought 3 pieces of furniture from Best Home Furnishings. I love the quality and they have amazing costumer service. Highly recommend them, we will be buying more from them in the future.
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December 2021 by Jennifer Maune
We have used Best Furniture products for more than a decade. We had a tan rocker/glider in our first nursery 11 years ago and it’s held up in near perfect condition all these years. Last year I ordered two gliders and an ottoman. These chairs are the most comfortable in our home and the white performance fabric I chose is so easy to keep clean. I’m ordering one of their sectionals next as I hear they are so comfortable!Services: Delivery
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December 2021 by Kyle Thimling
I chose Best Home Furnishings to furnish my house and shop. I’ve been working from home since we furnished the house (1 year), and I sit in the same spot on the couch for long periods of time. The quality of the cushions and fabric has held my “sitting spot” together better than I ever imagined. If I purchased another brand, I could already be in the market for a new couch, due to the wear and tear of long term daily use. However, I chose the BEST brand, and the quality speaks volumes for my wallet and for my comfort level. I highly recommend their product to any and all shoppers.Services: Chair construction & installation
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December 2021 by Thatvalentinagirl - Valentina Duncan
I have purchased 2 different couches and chairs from Best Home Furnishings throughout the years, and my nursery recliners as well. I have loved every single one of them and I still have them 4 years later. They were all custom made and arrived exactly when expected and look exactly how I ordered them. I highly, highly recommend them.Services: Chair construction & installation
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December 2020 by Barbara Spagnola
Spent over $3,000 purchasing a motion sofa and love seat 3.5 years ago, with a 5-year (extra cost) protection plan. The leather type covering started flaking and peeling during the last year.Turns out the Guardian protection plan doesn't cover cracking and peeling, unless it were scratched or cut accidentally. Contacted the manufacturer (Best) and their warranty is only one year.We are a senior couple, no children or pets, live in a mild climate, and there was no abuse of this furniture. See pictures of decaying material.Service: Couches/sofas
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December 2020 by C J
Bought a power reclining sofa and the power cord was missing. Part of quality control should be to ensure that all parts are with the product prior to boxing. There was only one box. The back cushions were wrapped in plastic. There is no place for the cord to be lost, yet... it is missing. For a $1000 leather couch, I expected better. This is my first and last purchase of Best Home Furnishings products.Service: Couches/sofas
