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March 2025 by Luis Salas M
Darren was great super friendly and patient.
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March 2025 by Deanna Warren
I ordered my a brand new phone online to pick up in store. Supposed to be a quick, easy transaction.
When I arrived I had a small wait until an associate could retrieve my device, which is understandable. However, I was given an opened box, where the phone slid out of the damaged box. When I told the associate, that I was not taking this, and to give me a new one, regardless of why the box was opened, he informed me I had to go to the mother store, on green river road. He said it was likely because they opened the box to show a customer the color or they got as far as the credit card being declined and had to take it back from the customer. This was an unacceptable answer. I could care less why it was opened, I ordered a brand new device, I want a brand new device.
Two days later, with the unactivated phone in hand, I went to the green river store to return/exchange the device & they informed me that because it came out of the Burkhardt inventory they had to replace it. The associate at Green River called the Burkhardt location and told him he had to exchange it. So back to burkhardt Verizon to do the transaction I requested from the beginning. After waiting for the other customers to be waited on, my patience was gone.
They wanted ME to mail the phone back via UPS. No way, this is not my problem this is a TCC issue. I refused to take the phone and demanded the entire transaction be canceled. After 2 hours, my transaction was successfully canceled. I was infuriated that this was supposed to be an easy convenience as an online order. The poor guy took a beating with my words because I was not leaving until this was settled.
For the sugar on top, I was robbed of my date-night I was supposed to have with my husband to deal with this TCC store mess up.
Very dissatisfied with this encounter. Who in their right mind orders a brand new device, and is given one that is clearly opened, box is falling apart and is okay with it?
TCC you have some work to do on what is appropriate to sell to customers.
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March 2025 by Jack Richards
Excellent customer service, clean store. Easy peasy
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March 2025 by King Masson Bo
Excellent customer service. Great staff!
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March 2025 by Josh Melton
Couldn’t give this store enough stars. Great customer service and exceptional knowledge.
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March 2025 by Chase Baker
Great customer service and hassle free
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March 2025 by Morgan Newman
Wonderful store! Everyone there is so helpful. Preston was awesome!
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March 2025 by Mason Overfield
Love this place!
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March 2025 by Renee Merryweather
Andrew was amazing highly recommend him and this store!!!
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February 2025 by Brennan Blake
Great service
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February 2025 by Kara Dilger
Andrew was a pleasure! We really appreciate his fabulous guidance!
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February 2025 by AnonyMister Agony
Awesome with the transfer! Helped me with saying goodbye to the old and hello to the new!
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February 2025 by olivia nugent
Andrew was phenomenal in helping me decide on which phone plan to go with and was able to get the process done in a timely manner. Very pleased!!
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February 2025 by PlumpyGnome
Darren was great
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January 2025 by Jennifer Lewis
I’ve always been skeptical of authorized agent companies but not any longer! Darren B. is very professional, knowledgeable and honest. He made my experience worry-free and very simple as a new owner of the iPhone 16 Pro Max. Highly recommend! Go see Darren!
