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October 2024 by Dog Mom
Looks like I’m not the ONLY ONE having issues with this store! So sad, especially in today’s economy! Just called to ask about a certain shoe, sale… he couldn’t get me off fast enough. Sad
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October 2024 by Cee pro
Shoe carnival discriminates against the tribal nations in Oklahoma. They will gladly accept our debit cards with tribal money but when it’s a tribal check they deny our money. Shoe carnival is a racist company
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October 2024 by Danni
Placed an order and immediately realized I ordered the wrong size. Contacted customer service. Was advised they would email whomever to change size or cancel order. All within 10 minutes. Got a email saying that could not do either. I’ll never order again.
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October 2024 by Megan Grubbs
Awful working conditions at Shoe Carnival. Management is unorganized, and the environment is stressful with minimal breaks. Unfair treatment of staff and low morale make it a miserable place to work. Avoid if you value your well-being!
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September 2024 by J J
This company is a joke. Idk why they are still in business.
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July 2024 by Mark Jarchow
Went to shoe carnival to do the buy 1get 1 sandals they have an advertisement on their front door. Employees advised me that they don’t carry any of the sandals that run with that program it’s just to get customers in the store. So still decided to buy my son some sandals and they marked out the prices with sharpie marker and sold them for more and said that they don’t have to sell them for the price on the box. The cashier and manager said hey don’t get upset with us that’s what our corporate office wants us to do. Very poor ethics in my opinion.
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June 2024 by Karen Outlaw
THEY COULD CARELESS ABOUT THEIR CUSTOMERS
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June 2024 by Tammy Jones
Had a good experience in store. However the shoe size I need wasn’t available. The cashier placed order for me to get the size I needed. Once shoes arrived they were the wrong size in the box. Kelly at Customer service at corporate was amazing and is going to make it right. Happy camper again.
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June 2024 by DeezyHD
Idk why everyone is hating on the stores but I think that they provide the best customer service in the world. Best shoes with the best prices. ☝️
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April 2024 by J. A.
For the first time about a month ago, I made my first online order. The local store to me did not have the item I wanted in stock. So I got ahold of customer service to put a order in. I gave the item number to the representative on the phone and he did a check for me. He found that Shoe Carnival had the size I needed in stock. So about a week later, the item arrived at my door. That day, I tried them on and come to find out, that size was too big. So now I needed the next size down. I called back to customer service and the rep checked once again and his reply was, I see its in stock and we will get this expedited out to you once we receive your return. Well about two weeks passed for that whole process. Then I happen to check my bank account and see there was a credit from Shoe Carnival. I thought what is this! So I contacted Shoe Carnival and was told, it was cancelled because the shoe was out of stock. Excuse me, what! I said I received no email explaining this. Trust me I looked over and over. I was pissed! Why not suggest I could have ordered another type of shoe for the same price or we will keep your order live and send the size you need once it comes in. I was left with no alternative. Just cancel it and that was it. Thanks for the no help to keep a customer happy. Looks like I will be spending my money with other businesses that want to keep customers coming back. Shame!!!
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February 2024 by Laura Woods
Spent over $100 sent 3 pictures and never got my perks. definitely disappointed
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October 2023 by Tina J.
you may want to do an sobriety test on one of your employees at corporate headquarters in Evansville Indiana Robert DeJarnette. I heard he's been inebriated during working hours.
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August 2023 by Adrianna Rapp
I was at the Shoe Carnival on Loop 250 in Midland, Texas yesterday. You have to walk through an extreme amount of bird poop right at the entrance to the store, right above the entrance door we’re at least 5 pigeons lurking down from their nest. There was bird poop all over the glass doors going in to the store. I’m pretty certain that not only customers see this but also the manager and employees. It’s us not anyone’s fault but the birds but the situation can and should be maintained. Also the Mexican music playing over head was waaay too loud. The clerk didn’t seem at all concerned of either situation. I didn’t find what I was looking for so I left
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August 2023 by Ann G.
Ordered a pair of Skechers flip flops and they sent me a fake pair. I have 2 pairs of the real ones and these are a knockoff. Very sad
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April 2023 by Damie Heklo
I went to Chicago ridge , Crestwood, Tinley Park Illinois can't find size 14 work boots to save my life and I'm not ordering them off the Internet to find out they don't fit right you hate people with big feet why.
