-
April 2023 by Alexis Graves
During a recent visit to Kenny Kent I walked in just to inquire about a vehicle with salesman Paul Biggs. By the end of my visit I was driving off in a beautiful new car! Paul was informative! I told him my budget, and what I was looking to put down. He was able to answer all my questions and concerns. He made me feel as if I made the right choice that day by choosing to business with Kenny Kent Chevy. I look forward to doing business again in the near future!
-
March 2023 by V M.
Miss Mary took us under her wing and was an angel when our truck broke down during our cross country trip. She repaired our truck in a timely manner, made recommendations to hotels and constantly checked on us since we were from another state. I'm beyond grateful for her outstanding customer service. Who does this in this day and time? God bless you Mary and your team!!!
-
February 2023 by Kristin Blair
Worst car buying experience I have ever had. I drove from quite a distance to look at/buy a car I had seen online. I submitted all of my financing paperwork ahead of time so that I could quickly test drive the car, then sign the financing paperwork. Although I was told my paperwork was completed before I arrived, I waited for nearly three hours. While I was waiting, no one bothered to discuss my loan terms with me or even the amount they were going to pay for my trade-in vehicle. I even had to request a copy of my CarFax report. After all of that, when I was finally ready to leave and loading my new car with my belongings, my salesperson asked if I had any questions about the car. Which I did have questions, but at this point I was beyond ready to leave and make the long drive home. It would have been nice to have been asked that during my three hour wait. The icing on the cake was when I got into the car to drive home, I found that they had only filled the gas tank to not quite 3/4, when I was told they would fill it up for me. I let the manager know, and he promised to call me this morning to rectify it, but (surprise!) I have not heard from him. Do not recommend this dealership.
-
January 2023 by Monica Voelker
They made verbal promises and would not keep them. They treated me, a female awful. I agree with others. If you are a woman do not go here. Go to Mt Vernon! I have never been treated so disrespectful. Another male client even offered to speak to up for the awful treatment/conversations he witnessed while waiting for his vehicle. Everyone blames a “new manager” who seems unavailable. The Byrley family use to be reputable but even with Chris in the building he could not be interrupted.
-
August 2022 by Hannah S.
I gave one star because it makes you do at least one. Richard was the one i spoke to the whole time our car was there getting worked on. He acted real nice and helpful at first but then he started to change. Originally we were told our car would be fixed in about 3 days (which is why we took out car here since they charge double the price of service shops everywhere else). 3 days turned into 3 weeks with very little updates, we had to constantly call and he always said he had no update for us. We were living out of town 3 hours away and it was a huge inconvenience for us to not have a car. When we finally expressed how frustrated we were the car was magically fixed in less than an hour and would be ready for pickup the next day. Then when we got to the dealership (keep in mind we drove 3 hours to pick it up) it wouldn't even start when we went to leave. They had let the battery die and it had to be jumped started. NEVER again will we be using this dealership.
-
June 2022 by Ross S.
I called in at 9AM to speak regarding a 2019 C7 Z06 and requested a buyers order. We spoke again at 11AM and they sent me a video of the corvette and I agreed to purchase. They took my information down, and ran my credit at 11AM. They requested they would call me back, by 2PM no call. So I reached out with no response. I contacted management at 4PM and he said he would "look into it" and didn't call me back until 5pm. HE informed me that a salesman sold the corvette to someone else. MY CREDIT HAD ALREADY RECIEVED A HARD INQUIRY! So now I'm out of my dream vehicle, and had a hard inquiry for no reason. Terrible service. Do not shop here.
-
March 2022 by J W.
Bought my car with Chris White from Kenny Kent Chevrolet. When I went to go pick up my car, it was extremely filthy and the previous owner was still connected to my radio. This tells me that this car underwent little to no inspection. The car itself is not what landed this 1 star review. In fact, the 1 star review is mainly for the horrible service I was given. Prior to picking up the car, Chis made several promises that he obviously did not have intentions in keeping. When confronting Chris about what he promised to do, he ignored it and only got upset and refused to keep his "promises". Overall, I am not upset about the car, but am genuinely concerned about the fact that a company that is supposedly so devoted to customer service had a person like Chris White working for them.
-
November 2021 by Trevor Baker
Purchased a 2021 Chevy Silverado with Warranties from the Dealership 6 months ago, went to trade-in for a Ford at another dealership as they gave me more than I paid for it. Went back to cancel my warranty. I paid 4,200 for the warranty and gap when I went back to cancel it the refund was $3,023, the finance manager didn't do what I asked and still sent the forms in, instead of holding off on it and allowing me to cancel it with MPP. This was a MAJOR SCAM and I will never do business with them ever again. STAY AWAY FROM KENNY KENT CHEVY
-
October 2021 by Lilly L.
I purchased a used Certified Car recently. The auto had a chip in the windshield that had not been repaired. I purchased an extended warranty and was told it would cover everything. I travel extensively and they knew that. When the vehicle did have a problem I was told I would have to pay $100 to have it repaired with the warranty I had already purchased because I did not go to there dealership where it was purchased. The biggest error occurred when they did not charge me enough sales tax. When I went to get my license plates transferred I owed an additional $3000. I call and get no return calls from the manager.
-
September 2021 by Tara Johnson
they emailed a friend of mine a price for a certian vehicle, she got there and they said they made a mistake and could not honor that price. as she already spoken to the financial and had all her paper work for this car!!!! will not do business with places that changes their mind after the deal was made
-
September 2021 by Dario Tenorio
I took my car to fix it and they took 3 weeks to fix it they even ruined other things that didn’t need to be fixed and they charged me for that too also left a mess in my car with cables out they told me that wasn’t their responsibility anymore or I had to pay to extra to put back the cables they left out
-
August 2021 by Avery A.
Absolutely ruined a friends car and they have now been without one for several weeks when all they needed was the AC fixed. Did receive a rental car but had to pay for it out of pocket. Paying over $5k total.
-
May 2021 by Joseph E.
Great job getting me in for service on short notice. The alignment job noticeably improved my ride quality, handling and steering after I refreshed the suspension. I am pleased with the quality of the work, and I would recommend this service department to anyone with a Chevrolet. Unfortunately I had to return for an adjustment a few days later because the steering wheel was not straight. It takes attention to detail and a test drive post-alignment to get this right the first time. I would have rated 5 stars if I could have gotten back in the shop with an earlier appointment and a more timely repair that did not keep my car most of the day. This is an active shop with lots of vehicles moving through, so I may have received the best service i could expect from this type of business. I turn all my own wrenches so my above recommendation is meaningful.
-
January 2021 by Dennis S.
My wife and I just purchased a 2017 Lexus yesterday from Kenny Kent Chevrolet, after after seeing the car on line and driving 90 miles to Evansville. We had a terrific experience dealing with sales representative Roderick Sims, and the business manager. All were very professional. After making the purchase we noticed that the front dash display screen had a small bubble and was a LITTLE fuzzy on the edge. When we asked about it they looked and responded by immediately ordering a replacement unit with no push back or hesitancy. (It was under Lexus warranty). I would definitely recommend Roderick Sims as a professional and honest salesperson, and we had a very good experience at the dealership.
-
July 2020 by Debra C.
This a copy of the letter sent to the Service Director at Kenny Kent on 7/9/2020 with no response. Subject: Fraudulent Charges and Unethical Practices Below is my grievance and review of my recent experience with Kenny Kent's Service Department. Please contact me if you would like to discuss the issue. WARNING!! NO UPFRONT TRANSPARENCY OF COST OF AUTO SERVICE EQUALS UNETHICAL! To avoid a "He said, she said" controversial verbal debate over auto repair services, there should be written itemized contract prior to service and in that contract notification will be given if there are other issues not on itemized contract. If you do not have a written contract before the auto service is completed then any debate will inevitably be in the auto service's favor. Also, just an interesting legal tidbit, auto mechanics can refuse to release your car until they receive a payment solely at their discretion. To give you a brief run down of my scenario on July 1, 2020, I had my 2002 Monto Carlo towed to Kenny Kent knowing the A/C compressor needed replacing and on the following day I spoke to the representative to get a price quote and momentarily agreed to a lower price option, but within a few minutes of that conversation we re-determined and agreed to hold off until they contacted D 'Patrick where the car had been diagnosed a few days prior, but D'Patrick was unable to obtain the correct compressor. Kenny Kent stated it could take a while to find and order another compressor and he also was going call D'Patrick so to be more informed about the problem of obtaining the compressor and then he was to notify me as of the outcome of the conversation. The following morning around 7:30 I called the representative's direct line and left a message to hold off on any work and I would pick up the car. I repeatedly called attempting to speak to him personally and he did not return my call until late morning and stated I could pick the car when his mechanic reassembled the parts which was a "shock" since this was not the agreement. I was told it could possibly take a week or weeks before they could get a compressor and I was to be notified. I went to retrieve my Monte Carlo that afternoon and was handed a bill for $179.00 for diagnostic charges and restocking charges for a compressor that miraculously appeared overnight. First, I did not ok any diagnostic service because the car had already be diagnosed at D'Patrick and I knew the A/C compressor needed replacing. If need, I can verify D'Patrick's diagnostic service stating the compressor needed replacing. It is very odd that between 2:00 one day and 7:30 next morning the "hard to find" compressor magically appeared which I was to pay restocking charges. The bill for $179.00 was a complete surprise and completely unfair for what I believe was "no work done." I disputed the bill and they stated I would need to pay the bill in order for them to release my car to me. Never again will I allow be taken advantage by a disreputable auto service regardless of how big the company may appear, I will insist on a written itemized contract with prices prior to any auto service. Auto services and mechanics that are reputable will have no issue with the transparency of a prior written contract. I hope my lesson learned will be a lesson to others. I am very upset and very disappointed. Geneva Hayes
