-
January 2024 by M F.
Only rating an initial call to ask about moving quotes, prices, procedures etc. This initial call with Dawn, was very helpful. Their website is also good for finding detailed information on prices and how they are calculated. Dawn was very professional and friendly and efficient in answering my questions.
-
January 2024 by John B.
I delayed writing this review. Would definitely not recommend Atlas Van Lines for any commercial or residential move... in fact, avoid them. I hired their franchise in Lompoc, CA, for a 1,500mi, large residential move. Very large... 2-trucks. (Big $$). At both pickup and drop-off, I handsomely tipped and fed the men. With that many boxes, I knew it would be 100% impossible for my wife & me to unpack and inspect everything in short time... and told Atlas this. When finally done... there were many broken items. Boxes labeled "Fragile. Don't Stack" were crushed. Boxes labeled "This Side Up" were upside down. There was broken-damaged furniture. Broken picture frames... which Atlas packed! 1 worker saw he had just broken at item, and simply walked away, failing to notify his supervisor. Atlas Van Lines was completely unsympathetic, hiding behind timely filing deadline. At both pickup and drop-off, the hired muscle descended like a swarm of bees. With no supervision, things quickly got out of control. All my Warning labels on the boxes were ignored. As a result, much got damaged. This is what happens when the job is contracted flat-rate. Atlas' financial motivation is to move the boxes & furnishings in & out of the truck in the least amount of time possible; stacked as high as possible. F--- it, if anything falls over or gets crushed. All the while the driver-supervisor tells me, the paying-customer (who is trying to provide some needed oversight) "You will need to get out of the way." As the customer, Atlas expects you to be nothing but a silent spectator to all their mayhem.
-
December 2023 by Janet R.
Not happy with Atlas! They did our move from Ohio to Wisconsin. Things were more or less jammed in boxes. Some heavy on top of light. TV was packed in original box but no cord to plug it in. Must still be on wall. Asked them to pack up bathroom and hallway closet. Things just tossed in box. Plus did not do closet at all. Have to replace some of my medical supplies. I should have walked behind every step of the way!! Don't think I would recommend to any one.
-
September 2023 by Ronald C.
they called the day before to say when they'd arrive . They would be here between 8 and 10 AM at approximately 8 o'clock they arrived On the scheduled date. The driver and 3 other crew members! So polite and efficient...we were thrilled with how quickly they removed our belongings and covered furniture to protect them. we had NEVER used a moving company before, but we're so impressed!! we would highly recommend them again and again! thank you John Lutwyche for the referral....
-
April 2023 by Roberta W.
When my furniture and belongings left my house in Arizona they were all in one piece. So far so good right? When they finally arrived in Massachusetts 2 long weeks in a hotel later, everything had been taken apart including my bike. When they tried to put things back together it was a disaster. My desk now wobbles, as do the book shelves. I had to bring my bike into a repair shop to the tune of $180.00 in repairs. My beautiful coffee table has a big crack across the top. I would not recommend this company for a long distance move.
-
January 2023 by Jer B.
Oh how I wish I would have read these reviews before I hired Atlas Van Lines to move our household furnishings from MN to AZ,,,our dining room table arrived with 2 huge forklift holes in it!! A piece of granite cracked in half after I paid extra to have it crated,,,and working with their claims department took years off this senior citizens life,,,and I sort of expected the owner to contact me personally to apologize and make things right,,,guess he's hiding,,,
-
January 2023 by Alethea M.
If you are in such dire straights that you need this company to move your belongings: take a look around your home and forgive the loss of about one in every ten items. They will break things in half or lose them entirely, then their claims managers at Atlas World Group Inc will avoid reimbursing you by denying everything they broke based on their policy of denying them.If you must deal with their claims adjusters for the items they have destroyed, don't. Contact an attorney, don't let their appraisers in, and don't speak to their adjusters. Ours was openly dishonest, and at minimum totally apathetic.From reviews here and at better business bureau, our experience was not unusual. These warnings from others are not exaggerated.
-
November 2022 by Grady Nichols
This review concerns Atlas Van Lines; I am posting it here because Gale (phone operator) indicated that this is the same company as AVL and they share staffing.EMPLOYEE THREATENED TO USE A GUN ON BYSTANDER -- DO NOT USE ATLAS VAN LINES.This company was moving into my apartment building, leaving a (locked) front door propped open for over four hours.When I explained the safety issue and asked them to close the door, a driver threatened me with a hammer -- waving it in the air, yelling "Don't make me come up there!".I went downstairs and closed the door myself -- he yelled out "I've got a hammer, I've got a gun. Come on out!".I reported it to local police, who were very helpful. Atlas Van Lines, however, was not interested in addressing the situation at all. When I spoke with Kyle Puckett (Director of Safety Compliance), he insisted that the employee would not be spoken to and nothing would be done unless the police forced them to. Be wary, choose literally any other mover.
-
November 2022 by David B.
I recently moved long distance (600+ miles) with Atlas. They damaged several items, destroyed one, and lost others. Their claims process was slow and terrible: the representative laughed at me when I complained about the lost items. Their customer service is horrendous.
-
September 2022 by Rachel S.
Used atlas upon company relocation department. Packers stole several higher value electronics - high end perfumes etc - atlas refused claim . Horrible company - do not use
-
August 2022 by Jenn L.
I have moved 36 times in my life so I am a very experienced move consumer. Never again will I hire Atlas World Group/Atlas Van Lines, Inc. Our international move from Washington State to British Columbia was, by far the worst I have experienced. Please hire anyone else but this company (I've worked with ALL of them in the US and Canada at one point or more in my life). Just to name a few of the issues:* Left boxes randomly in rooms in our new house (despite every single box being label with room and contents - this was an international move)* Dragged our mattresses uncovered through dirt* Rolled our Ethan Allen high gloss cherry table across the gravel driveway* Left heavy carpets unrolled two stories above where they were supposed to be* Left chairs broken and left for dead* Had to put a significant portion of the load outside on our deck due to hugely inefficient unloading and placement inside the house* And then to top it all, leaving a trail of garbage across our property and our neighbor's - now that's how to introduce yourself to a new community! :((((The worst part of the experience is they have been dragging their feet for over a year in responding to our concerns. If I could leave 0 stars I would. If you are in Canada, get Tippet Richardson or AMJ Campbell. In the US, Allied and Bekins have been great for us in the past (as has Atlas but never again!). Moving is super stressful - your movers are supposed to handle your belongings and your home with care and professionalism. I could have hired two teenagers for a case of beer and 2 pizzas and had more care delivered than I did in this $14,000+ USD move! Don't ever hire Atlas!Sincerely,Woman with 36 moves under her belt
-
June 2022 by Zac The C.
If I could I would leave 0 stars, we spent 34000$ for disassembly, relocating, and reassembly and when they were putting our furniture and items on the semi they were very rough with all boxes including the ones with fragile stickers on them. But the worst part is when they came to the new place instead of reassembling everything they threw it in the house with only 1 piece of furniture reassembled and over 5000$ worth of damage done to the furniture and in one of the rooms they chipped of a huge part of the wall trim and also damaged the front door and when we contacted the company they said they had no clue who we were. Not sure if they were making things up or if they leased there moving trucks to somebody else but we are very mad and ready to file a lawsuit for fraud, and damage to property!
-
February 2022 by Evan L.
Really one of the worst experiences with any business I have ever had. We did a cross country move for a 3 bedroom house with a Bouch moving, who contract with Atlas. Here are the numbers:- 3 bedroom house (no couches, no dining room table, no dining room chairs, 1 bed, 1 baby grand piano (about 500 lbs), 1 washer/1 dryer, no other appliances, lots of other stuff)- Cost: $16,300- Days to deliver: 25 (didn't even get picked up for 14 days)- Calls from Atlas to update us: 0Absolutely horrendous experience. The only calls we received for updates were from the drivers wife, the first about 22 days after our stuff was picked up.I highly recommend using another service for a cross country move.
-
January 2022 by Tanveer A.
Instead of hiring this company, I would strongly advise that you throw your stuffs away; they would not be usable anyway when they will be delivered to you. Also, please don't sign anything unless you are absolutely certain what you are signing for; otherwise you would regret big time. I had to use this company as part of my relocation move. First, at the origination location, they made our mattresses dirty by not bagging them and then dragging them through dirty floor. Let them know right away and were told that those will be cleaned before delivery. Kept those mattresses in a storage facility for a month and then were delivered without cleaning on a Friday afternoon and we had to live through the weekend without anything to sleep on and finally were able to talk to them and they send somebody to clean it; who drowsed those with water taking 5 days to dry. In the end, mold grew on them and we end up buying new sets of mattresses.I could go on and on. We could not find one single piece of furniture without damage. Our washer and dryer were broken. Then they play all dirty tricks available to deny our claims.Two months of unbelievable ordeal; I just wondered how these people sleep at night working for this company.
-
November 2020 by Deann Moss
We attended an Honor Flight breakfast. Very nice space. Appreciate the generosity of Atlas to host the event.
