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March 2024 by Taylor Baney
Much better Post Office then the Goshen location. Elkhart office is much more receptive to pre-labeled packages and home based business drop offs. Goshen was very unprofessional regarding pre-labeled packages.
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February 2024 by Tameica Kappel
I had to edit the address on an undeliverable package but no one ever answered the phone for me to do so. I don't live in Elkhart but had a packaged delivered to someone who does. So, I figured they would just return it to sender. Nope!! I get a notification that the packaged was delivered,. To where? I dont know since I was never able to talk to someone in order to change the address. I have called multiple times with no answer.
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December 2023 by Graham Kerrigan
They're not trying their best. Internet often down, lack of effort, don't answer the phone to deal with questions or issues so you have to visit the physical location. Should just close this location down and consolidate somewhere else. I have to pay for package intercept at the post office because drivers keep marking packages as undeliverable. Incredibly long delays on simple packages. Wish we could take the thousands of dollars going to this monstrous failure and give it to them homeless people that live outside. Even if they spent it all on crack it would be a better use of tax dollars.
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December 2023 by Smm hb
I have a lost piece of CERTIFIED MAIL that the Elkhart post office was last in possession of and I am unable to get anyone to answer the phone to help me. I don't understand how they can lose a CERTIFIED PIECE OF MAIL when each location and person it comes in contact with is supposed to be documented the whole time!
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October 2023 by Robyn Chiddister
Tried calling several times to report the substitute mailman who just delivered to our business, so I can inform them that he is a complete hot head and not welcomed back on our property. The driver had stopped short of our driveway, appearing to let my husband out, while he was trying to pull in. (Our mailbox is not on the main road, so our original mailman will pull in the drive and pull up to it.) After making a scene, the driver then came into our store demanding to know who was in the van because they "pulled out in front of him". He then went on to admit to cussing my husband out and flipping him off. As I was trying to talk with him to let him know the person he was referring to is the owner of the property, he turned around and stormed out. I was taken back first when he opened my door because he didn't have a uniform on, dressed in very casual all black street clothes, and seemed very confrontational, not what I would expect out of a mailman. Flipping someone off and cussing them out while representing the United States Post Office is beyond disrespectful, and then to bring your rant into my place of business is completely unacceptable. Now I'm trying to attempt to contact the Elkhart Post Office to report that I do not what this driver to come back to my office/property again, but they will not answer the phone. Great customer service Elkhart Post Office, do better!
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October 2023 by Haley Clarich
I wouldn't even give this place 1 star. Twice in the past month my packages have been in Elkhart and for some reason the person with a GPA of 1.5 gets to work there so my mail gets sent to Warsaw and ROCHESTER.. are you kidding me? Why are you allowing people who can't read to work there?
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October 2023 by Brian and Sue Wilkins
The staff at the downtown branch have always been helpful and friendly.
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August 2023 by Joey
I just want to call a local phone number to have a quick question answered about a piece of mail I'm expecting. Why do I have to go through an automated system that does everything it can to gatekeep me from talking to a person? I know it's not your fault at the branch, but it's frustrating that I've spent the last 30 minutes trying to get answers and your God damn automated message keeps trying to keep me from actually talking to a person who could have answered my questions in 2 minutes.
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June 2023 by Jessica Redd
The big boned white lady at the front counter was extremely rude when I was nothing was respectful just trying to find my package that I got an alert that it was at the post office. She had no interest in really trying to help and the way she spoke to me as a grown woman was just not a good look for exceptional customer service. Maybe you should rethink her role. Not a good representation for the company.
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June 2023 by Trinity Marie
Elkhart got the most unprofessional people working in there I done ever seen smh they don’t even pick up they phone they need to be shut down asap it be disable people calling and they don’t even pick up the phone everybody don’t have a car to come in for comment questions then on top of that when you do go on they line be so long because they in the back talking instead of working it’s ridiculous
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March 2023 by Ms L
They never answer their phone. I keeo receiving someone else's mail and they won't fix the issue so I guess I'll just start throwing it away. Way to go USPS!
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March 2023 by April Curtis
My mail keeps getting sent back to sender left no address but I haven't moved, I've lived at my home for 10 years, haven't been getting my mail for months now
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February 2023 by Dulce García
went to get 2 passports 4 months ago, one for my daughter RN and one for my husband, his was a renewal and the person who attended us was a woman who was very rude to us when taking the photos and when taking the data, she charged us and said that They would get me home, that never happened, nothing ever came to me and they even just returned my papers and all because in the letter they sent me it says that my husband never gave an ID that would confirm that it is him and they will not return the money when the person never He asked us for nothing and every time we call the office they don't answer I want to know if they will return my money since it was expensive and they never answer I don't know where to put they will give me an answer terrible service and in person he says I need to make an appointment by phone say no one ever answers
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January 2023 by Trevor Kallimani
When we go to Florida for 4-5 months every winter we fill out the form to get our mail forwarded to us. we go to the same address in Florida every year, but we never receive our mail. in several years of doing this, we've always had to have our neighbors pick up our mail and keep it until we get home several months later. we get conformations of the change of address, but they will not forward our mail to us. When I call the Elkhart Post Office, they never even answer the phone.
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January 2023 by swag money
every single package i’ve ordered since i moved into my house has been 3 days late at the least
