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July 2024 by Kevin Welday
Pete gave us a great personal factory tour showing the quality workmanship that goes into each trailer. Much more interesting than we expected. Buying one is now on our bucket list.
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April 2024 by Lee Dwernychuk
I looked at Luxe trailer showroom in Mansfield, Texas last season and again this spring. I called the office in Elkhart, Indiana and they give you a passcode to go in and look at the trailers at our own pace and with our own discretion.
I had finished looking at the trailers. I had some questions so I called and asked for someone with cargo carrying capacity knowledge to answer my questions.
Pete Bundy at The RV factory (Luxe) ended up calling me back and answered my questions extremely helpful very knowledgable very friendly answered my questions and I ended up calling back and asking more questions. Very helpful. Very patient. I can’t say enough about everybody that I’ve talked to at this company they have all been excellent from Claire reception, Oscar in operations, Tiffany and sales all very good to deal with.
I’m currently going to be buying a used Luxe but when the stars align, I will likely end up buying a new one from these people because they’ve gone above and beyond answering my questions on a trailer that’s already going on five years old.
To Pete and all the people at The RV Factory Keep up the great work if your trailers anywhere near as good as your customer service you’ll easily have the best trailer on the market by far. ??
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July 2023 by Greg Q.
We picked up our preowned Luxe Elite which was sold on consignment through the Luxe at the RV Factory. We went to pick up the RV at the RV Factory. From the very beginning the entire staff at Luxe made us feel like we were their only priority. There were units being built and there were units there for repair, but it felt like the entire focus of the factory was on us alone. We made many changes there and decided to upgrade quite a bit. We ran up a pretty good-sized bill with all of our upgrades and changes but the bill was actually less than we expected. I was surprised at how low the cost was on some of our upgrades and modifications. We never heard the word NO. There were a few things that we wanted done that were not feasible due to the amount of labor and time it would take but they were more than reasonable. There were many instances where we didn't even see opportunity to upgrade or make changes but it was pointed out to us and they offered to do some of them at no cost to us. This is our 4th RV and we feel like Luxe is by far the best value out there based on quality, options and cost. We left the RV factory knowing 2 things. #1 We will never buy a Fifth Wheel that is not a Luxe. #2 We don't want to take the risk of trusting anyone other than Luxe with maintenance and repairs on our 5th wheel. When you visit the RV factory it becomes very clear that they have an All-Star Team that must have taken many years and much effort to assemble.
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July 2023 by Heather Brown
We picked up our Luxe this month. After 7 months of waiting for this beautiful rv we finally have it. They worked with us from the very beginning and even after pickup they have been kind and answered all our questions. We feel welcomed and heard. Everyone is great.
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June 2023 by Edward Simon
Kristen was fantastic!My wife and I had many questions, Kristen answered every one of them.Very professional, very knowledgeable, a pleasure to have met.Our goal is to see her again at your factory in the very near future!
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May 2023 by Norman Reinbold
I would love to see a unit that was all electric and have diesel tank and generator instead of propane similar to the new motor home thanks
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April 2023 by Jennifer B.
We just completed our factory tour on Friday with Kristen, she was amazing as was the process they do to complete your units. We learned a ton about the construction of the unit and they are working with us to hopefully be able to purchase a unit here in the next month or so. The units are amazing and the craftmanship is far superior as we toured other facilities as well. They go above and beyond for you. Jen and Ken
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April 2023 by Angela Paramore
All the representatives were great! Kristen answered my questions and then some. I was thoroughly impressed with the quality and workmanship of Luxe campers vs other high end campers I’ve reviewed in comparison. The only negative my husband felt was advertising for Texas was not clear it was a showroom only of several current models. I’ll take some of that blame because I wasn’t clear in my discussion with him.
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February 2023 by Sally Cable
Update: We are well over a year into our Luxe ownership and were passing through Elkhart from Maine to Arizona. We had a small item that we wanted some help with. We called Pete upon arrival at the Elkhart Campground, and he had someone over to our rig in about an hour. Edgar not only fixed the small item we had called about, he also went around the rig with us and found a few other things that could be done better. He went back to the shop for parts and returned to us shortly to make all of the little changes. I cannot say enough about how Pete and his crew stand behind their product. We have put thousands of miles on our Luxe and could not be happier.Prior post:We purchased our Luxe 35GRS done with the Elite interior in May 2021. We made a couple of trips back to the factory during the first 2 weeks for repairs. The things that went wrong for us were not due to any lack of craftsmanship at Luxe.The fit and finish of our rig is amazing. We just got unlucky with some of the peripheral equipment. Luxe stood behind every single thing. We traveled in the Luxe for 6 weeks, then stored it for a couple of months. When we returned to using the trailer, there were a couple of things that weren't just perfect. This was not our first RV, and we knew there could be issues with a new and complex piece of machinery. Therefore, we had planned to pass through Elkhart again. We called about a week ahead to let them know when we would be in Elkhart. They made time for us and took care of every single item on our list. From our experience, this company really stands behind their product. And they are just great people. We could not be happier with our purchase. Highly recommended.
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February 2023 by Nate Pierce
If I'm not mistaken, the Luxe 5th wheelers were originally manufactured by Augusta RV in Bristol. I used to work for Augusta and this is the plant that really helped me to understand quality over quantity. The units we built were stunning and the interior fascia was custom made and delivered to us by a local Amish wood worker.
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February 2023 by rick s
Kristen was our factory representative and she did an amazing job. She’s incredibly knowledgeable, professional and will go the extra mile to answer your questions. This is my 3rd RV purchase and has been my best experience by far.As for Luxe, there is no comparison to the quality, fit and finish of their fifth wheels. They make the entire experience simple and enjoyable.
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February 2023 by Tom O'Leary
Just finished-up our factory tour hosted by Kristen Crume, a Luxe factory rep.It was a very impressive experience seeing production up close and Kristen did a great job.Working with Kristen to revisit when a model we're interested in is in production and we can "see it" in person.
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February 2023 by Stephen Martini
It was a good tour. After the tour all RV look cheaply made compared to luxe
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February 2023 by Msrverpilot
We toured the Luxe Factory in Aug. and Kristen Crume was our Rep. She did a amazing job, very informative, answered our questions and had. a very good sense of humor.. I have formed a very high opinion of the RV Factory/ LUXE, RV . everything is top quality, Would Love to have the 47B . So if you want to BE AMAZED , Go tour this RV Factory, ask for Kristen Crume to be your guide.. she is fantastic...Thank You Kristen,Allan & Peggy Eaves,from Tenn.
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February 2023 by Lori Van Acker
Our experience with RV Factory has been outstanding so far. From the beginning when we took our tour through the factory; to ordering our 39FB with several modifications and delivery with the best team! All of the employees have been top notch. Looking forward seeing all of you when we return for our maintenance in a year. Best experience ever purchasing an RV and we have been RVing for over 25 years. ~ Dan & Lori - VanAcker Adventures, LLC
