“Stopped in today to get a new phone and was treated to some of the BEST customer service I’ve ever experienced! Huge thank you to Dustin, you’re a rock star ?”
“I went to make a change on my Verizon cell phone plan that I had tried to do with Verizon over the phone but wasn’t able to get it figured out. I decided to attempt it in person and I’m so glad that I did. Jose was the employee who helped me after an expected wait because it was late in the day after work hours. I learned so much from him about plan options and possibility of getting a new phone, which I decided to do. Things took longer than anticipated because of transferring old phone information to a new phone and Jose stayed even past closing time to make sure everything was accomplished as it needed to be. I have been back there twice since then with questions, nothing on his end, but situations with my phone and some other issues and he was always incredibly gracious and welcoming and helpful. Would recommend this store highly. I have been a Verizon customer for over 20 years and I would say this experience was the best I have ever had with this company.”
“I love this AT&T they always help me with all my questions. Even when I feel like my questions are dumb they don’t make me feel small at all. Highly recommend going here compared to the other AT&T’s in the area.”
“(Translated by Google) It is the best place, everything is very nice for good prices and above all they are very kind, they attend and treat the client with a lot of love and patience, whatever one needs they are always available to help and that one as a client remains calm and satisfied with your purchase, without a doubt I am very happy with my purchase and the way they care and serve the customer :)(Original)Es el mejor lugar todo muy bonito por buenos precios y sobre todo que son muy amables, lo atienden y tratan al cliente con mucho amor y paciencia cualquier cosa que uno necesite ellos siempre están disponibles para ayudar y que uno como cliente quede tranquilo y satisfecho con su compra, yo sin duda alguna estoy muy feliz con mi compra y la manera que ellos se preocupan y atienden al cliente :)”
“I want to give a huge shoutout to Anya for her incredible customer service. I’ve been to the Hively location and they never help me. every time I need help with my phone, Anya is the one I turn to. As an older customer, I sometimes have trouble with technology, but Anya is always so patient and takes the time to explain everything clearly.
She’s fantastic at juggling multiple customers while still making sure I feel heard and well taken care of. Her knowledge and friendly attitude make such a difference. She truly goes above and beyond, and I believe she deserves recognition for the way she helps everyone with a smile.
Thank you, Anya, for your amazing support and service!”
“You need help ask for mickie ! She’s awesome . Lost my phone & had to get a new one & I couldn’t remember my login ! Let’s just say mickie gets it done”
“The employee who helped me, Ethan, was very nice and was able to help me with some serious issues I was having with my cell phone. He has great customer service skills.However, there was also another employee there that was using profanity in front of me. I don't feel that is very professional. Hopefully someone can talk to him about what professional behavior looks like.”
“I am very impressed with these guys they saved me much time and money on my phone issues over the years and with I could give more then 5 Stars! They are knowledgeable and courteous and will always go back. Many thanks to you guys”
“Concord cell phone repair this guy Mauricio did Wonderful job on my back and phone of my phone my back of my phone was shattered and he did a great job and my front Screen has a pink line and white and I could even touch my screen and he repaired that and I can touch my phone like it is brand new”