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December 2023 by Michelle Linn
Apparently my van was "the bane of Jeramiah's existence". The Paint shop was "bottlenecked." That's understandable. I Took it there to get the front bumper and fender repaired from my husband hitting a Deer. Hubby and deer are just fine. ? I ONLY called them on the dates they said it would be ready so I wasn't being a pain. They never called me. They told insurance we picked it up on Wednesday before Thanksgiving, we did not even get a call much less picked it up. Then, when we called Monday, they took a while to call me back to tell me it was ready. We go over there to pick it up not expecting it to be up by the road with ice all over and the doors frozen shut. They just left it there. We couldn't get the side doors open to get a scraper out to take off the inch or so of very hard ice. I couldn't check the job they did at the site, the weather was super cold and ice all over. NOW, let's get to the work they did. It was not good. I took it up to another shop to confirm it was shoddy work. I'm waiting for a State Farm adjuster now to come and inspect EBY's work. I did not call EBY to complain as I didn't think I could be civil about it. I waited to do this review as well so I didn't do a Karen or KaRANT. ? There's a whole list of stuff wrong. This post is already becoming a novel so think I'll just leave it at that. After it's all fixed, I'll have a complete list of everything that has to get redone. I do not Recommend EBY Collision in Elkhart off CR17. ?
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November 2023 by B Malott
They are quick and do good paint work. Fix a lot of vehicles. I had an issue with my truck after the repair and they managed to get me back in and fix it.
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November 2023 by J Weaver
Wonderful staff! Always a great place to go for repairs!
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November 2023 by Heather Palmer
Horrible communication and customer service.
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September 2023 by Ruth Swain
Very knowledgeable people
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September 2023 by Rickardo Yoder
I had an amazing experience at Eby's.Was rear-ended six weeks ago. They did fantastic work on my truck and made it just like new. Within a week of getting it back, someone scratches my bumper on the brand new paint and of course, didn't leave a note.I go back in, they were able to buff it out and get me back on the road in about 15 minutes. Great service!Thanks so much!
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September 2023 by Moe Reeves
Travis and the crew not only did an an amazing job but bet the promised deadline by over a day!! Andi House and Jeremy Weaver please remember their names awesome customer service!! Highly appreciated and overly recommended!!Services: Painting
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September 2023 by Jered Spansell
Save yourself a headache and take your vehicle elsewhere.
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July 2023 by Tracy laribee
I’ve edited my review from 1 to 5 stars. After I left my last review, Travis, the manager contacted me and apologized for the customer service issues and rectified the situation by fixing the paint bubbles and rust that had begun spreading on the spot that was worked out previously and it looks great again. I will definitely continue taking my vehicles to Eby Collision.Service: Painting
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June 2023 by Brian T
Eby Collision Center did an excellent jog on my truck. I turned it in on a Wednesday evening and they were done the very next day, talk about a great turn around. Their staff were very helpful and very busy. ******************** handle my Truck and did great. **** at the front desk was very helpful and made the process go so well, thank you.
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June 2023 by Lisa Weinley
I hit a deer in September 2022. The deer was small and actually was stuffed inside my grill into my radiator and what ever is behind the radiator. My insurance company agreed to have the car repaired. We took it to Eby's and I wish we hadn't. They didn't have it completed until the week before Christmas and that was after many phone calls attempting to get information as to when it would be ready. The first hot day we had in April, I realize my air conditioning doesn't work, and now it is leaking coolant. I will now need to take it to the dealership to have it repaired properly and pay out of pocket to repair what Eby's were paid to fix, but didn't.UPDATE: My husband got a call from Eby Collision 15 minutes after I wrote this review. They asked if we would be willing to bring the car in so they could make it right, so we did. They corrected all of the things my husband found that were not right, replaced a part, repaired the air conditioning, repaired the coolant leak, washed the outside of the car and polished my headlights, all for free. They absolutely made it right. And, I owe them an apology for not contacting them to give them the opportunity to make it right BEFORE I submitted my review. I assumed that after all the challenges we had in December, they wouldn't do anything, but that wasn't fair to them. Thank you to Eby Collision!Services: Painting
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April 2023 by Teresa Dorta
Not happy at all door not sitting flush, my weather strips were not put but on or miss placed. Loose parts left in back of vehicle. Also my vehicle makes a noise where repairs were done like something is loose.Services: Painting
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February 2023 by Nate Penner
I was going to use this business but will never use them.The repair quote didn't include half the damages and completely missed the caved in hatch.Lost my keys when I came to pick up waited for 30 minutes watching them run around trying to find them. The one person who would have known didn't answer their phone and showed up to work 25 minutes late. After 30 minutes of waiting and being late to work I left with my spare key.Found the lost key later when the snow thawed off my car while it sat in the garage. Turns out they left my keys under windshield wipers, no idea how they stayed there.With the keys being there, left out overnight in the snow, anyone could have walked up and stole my car.Luckily the key hasn't been damaged, to my knowledge, and still allows for keyless entry.After this cluster.... we promptly called State Farm to change repair shops and went with Elmer's Body Shop. We couldn't be happier and we get our car back tomorrow.
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February 2023 by Tanner Hostetler
Did the fixes on my vehicle in a timely manner and got it in faster than most shops were able to. Customer service could have been better, felt like I was a bother whenever I called to get updates for when my car would be finished so I could plan my rides to and from different place.Services: Painting
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January 2023 by 1967 barracuda
Went in for estimate very nice place great people
