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January 2024 by S S
I haven’t had a negative experience at the CVS and I’ve been going there for years. The employees are very polite and most of them engage in conversation. This is my favorite particular CVS.
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January 2024 by Paula Prince
Not helpful at all
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November 2023 by Ashley Smith
If I could give ZERO stars I would. They never answer their calls. They’re never back from their lunch on time. They will tel you they’re holding your prescription for you and then they’ll lose it. Tell you it’s on back order then send you a text that it’s ready when you walk out the door after being there an hour. Horrible. Horrible. Horrible customer service. I have one more prescription to switch over to my new pharmacy and I’m done.
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November 2023 by Alexis A.
Pharmacy staff doesn't know how to run Tricare insurance. She asked for number and information that is not given by the insurance. I offered to give the social security number related to the insurance and she said that wouldn't work. So if you're a family on Tricare avoid this CVS at all costs if you don't want a headache. I transferred everything to Walgreens and they ran everything with no issues.
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September 2023 by Xochitl Palacios
I picked up my prescription and I got the wrong ones by the time I notice it I was at home already so I went back to the pharmacy and they didn’t want to take it back. Mind you it was a $75 dollars pills and I didn’t even opened the bag with the pills inside.
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September 2023 by Allison Smith
Pharmacy is slow, as is the pick-up line. Going to pick up my medicine is always a frustrating experience.
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July 2023 by Dodie Gerger
The store associate (I believe her name was Ashlee) and the manger last evening at 900 E. Bristol Street Elkhart that helped me were both fantastic. It’s hard to find that these days with the shortages in the work force but you have 2 very good people representing CVS. Thanks!
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July 2023 by Neysa Burton
Wow this store is completely filthy!! Trash under everything and in every corner. Dirt and filth on all the products at the pharmacy. I had my meds transferred because to much filth everywhere. I really should've taken a video
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May 2023 by Alex Erickson
They will not answer the phone when you call. I've been on hold for over an hr. Driven to cvs still on hold and hear the phone on hold and no one in line getting a script so why can't they answer the phone. Cvs sucks. If insurance didn't make me sure them I would not
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May 2023 by jeffrey Szyarto
terrible service, the staff could care less about helping anyone. The store is always super unorganized and hard to find anything.
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April 2023 by Teresa M.
Horrible!!!!! They never answer the phone yet have time to talk about the company they work for and personal business while people are waiting to be served. Trued to get my info updated at 12 was told to wait . Come back 7 hours later prescription still wasn't available. The only one I actually liked was the girl helping me . I will never come back again worst service ever .
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April 2023 by Michaela Chenowith
Can't be bothered to pick up the phone. Not to be a Karen but oh my god pick up the phone!!! Judging by the reviews I'm not the only one having issues with this if there's too much work HIRE MORE PEOPLE!
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April 2023 by Kay Miller
Absolutely horrible service all around from this pharmacy. Waited on hold multiple times to get no answer, I don’t have all day to wait on hold. Then I show up they don’t have what I need, they said they needed something from my doctor. Had you answered your phone I could have gotten this figured out. But you didn’t and now I’m stuck with nothing for 3 days. I had 3 things to get, one being for my daughter, their automated system told me it’d be ready by 1, I show up at 1:10 and they said “we can’t promise when it will be ready” one lady said oh I can get it real quick…the other lady looked at her and “take your time”. WHAT?! That is NOT how you take care of customers, you should be ashamed to be in charge of ensuring people get medications they need. This place is a joke and I will most certainly be looking for another pharmacy after today. I’ve always waited way too long here to be told it’s not ready etc, but to be treated how I was today is simply unacceptable. If I could give you zero stars I would, but I had to give you 1.
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April 2023 by Mark Oliphant
Cleanest CVS in the area. Thanks for not selling cancer- causing tobacco. Love the discounts and quality of this store ? ? the best location in the area. Thank you for the EXTRA BUCKS. Derrick is always helpful. Can't wait to go back and get some cereal ?
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February 2023 by WILRENST
I would rate the service 0 stars. No one answers the phone and acts like they have no clue as to what is going on. Tried to tell me anything to get me off the phone. I understand being short staffed but to have me on hold for 1 hour and 10 minutes and then 30 and another 45 is ridiculous. Only was able to get through after pushing the prescriber button. Called another store and was helped. It’s a shame when you ask about your “regular” location and they tell you, “they never answer.” It’s an unbelievable. Just pick up and ask me to wait or something. These medications are life and death. Make it make sense.
