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“Mercedes was extremely helpful when I called.She helped me pay my loan account and set up mobile access in under 5 minutes.Very pleased with her customer service.Thank you!!”
“Felicia was the sweetest, kindest person I have worked with in customer service in a really long time. I don’t believe I’d have been appropriately helped if not for her, as I had been jumping through hoops for weeks prior. She has made me a very loyal customer and deserves a huge raise!!!!”
“My main branch is Cassopolis St. Elkhart. I love these girls. Doesn't matter if I call or come in they are always ready to help with any issues I may have. Very friendly and professional.”
“Staff was extremely helpful and knowledgeable, and they addressed all my banking needs in a timely and professional manner. Customer service goes a long way....and good customer service stands out. Thank you!”
“Paul Abraham was more than helpful. He took the time initially to inform me about my current account situation and then to explain how making some changes would be more beneficial.”
“Recently took out a home equity loan and the process was mostly painless. There were a few individuals who dropped the ball along the way, but Jessica came to our rescue just in the nick of time. Throughout, she has picked up the slack where others have failed and for that I wanted to give her a huge shout of praise! Well done Jessica!! You deserve a raise and a promotion. Thank you, thank you, thank you!”
“I've never had a problem here. Friendly staff. Helped me with a lot of things including basics and creating an estate account, cashier's checks, transferring funds, etc. Interra seems very safe and secure, as they will monitor any suspicious activity.”
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“Tiffany really streamlined the process of refinancing my vehicle. She was extremely professional and knowledgeable when it came to answering any questions that I had a long the way. I'm so glad I chose INOVA Federal Credit Union!”