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February 2023 by Josh Brainerd
I wish there was a zero stars option. I walked in to make an account. No one besides employees were in the branch. They told me they couldn't open an account for me because they were busy and had an appointment coming in 30 minutes from then. Also I tryed to call this branch and never get anyone to answer. The manager and staff needs replaced immediately. JP is turning over in his grave.
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February 2023 by shelby
For two summers I've seen the same broken sprinkler geyser right next to the road.
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January 2023 by Shelby Elizabeth (Felfie)
For two summers I've seen the same broken sprinkler geyser right next to the road.
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January 2023 by Felfie
For two summers I've seen the same broken sprinkler geyser right next to the road.
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November 2022 by Rebecca Shaffer
Amberly was great and very efficient!
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June 2021 by Heather Bangtson
I cashed a check on 6/1/21. Today, 6/4/21, someone deemed that check to be suspect. It was legit. So, instead of calling me, Simonton Lake Chase WITHDREW the check amount from my account, causing my account to be overdrawn. Simonton Lake staff is clueless. Not at all helpful today. Told me. I needed to wait for a reject to come in the mail and then bring it back to deposit. Are you kidding me? This was the most ridiculous situation I’ve ever encountered. They didn’t bother to check it out. Just took the money out of my account. Do not bank here!!!!
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February 2020 by Anonymously Anonymous
I was in the teller line when a gentleman approached the line with a toolbox stated he was there for work and he was greeted by the branch manger who did not exactly welcome him. She was very rude and short with the young man who stated he drove multiple hrs to complete the work. After very rudely telling the gentleman he was not welcome and could not accommodate him despite his saying he got the ok to come do the work. I only overheard all this but seeing how the lady had treated the young man I do not understand how or why she was so rude let alone in a industry where customer service and care should be everything.The gentleman was obviously overwhelmed with how the manger was being with him and If she is willing to get that rude with someone who is doing work for the company she works for.it makes me wonder how well she would treat a regular customer. I will be doing my business at the other chase locations.
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October 2019 by Billy Figueroa
I dont understand how banks hire staff that gossip about unrelated issues the first chance they get..and forget about waiting customers.
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December 2017 by sonya drennin
Such a great bank! Chase has amazed me in so many ways and they are so helpful in any situation. The staff is always so happy! Nothing better to make your day than another person making you smile.
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November 2017 by Dave G.
Would I be reviewing a bank that I have used for many years if I won't give it a five-star rating? Chase is great and this branch is my favorite, not just because it is located near me, but it is easy-in the lot, a few steps to the door, and you can get in line for a teller or just go to one of the 2 ATM machines to do your business. Grab a cup of coffee too if you want. I also use Chase to pay all my bills online and many other uses as well. They have not disappointed me in any way. What else can I say?
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March 2017 by Praedyth Ahzidal
Never had a problem with them, been with chase for 6 years and been going to this specific location for about 5 of those 6. Great bank, helpful staff, love it.
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July 2016 by nick doughman
Great service
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April 2016 by Donna Miles
Awesome
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December 2015 by laura miller
Only used the atm..no issues
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June 2012 by Kristin Chew
Banking all my money