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March 2024 by Damien Holt
The biggest bunch of crooks I have encountered. Tons of hidden fees and fines. Units are not climate controlled nor are they pest free as advertised. The people you deal with are arrogant and rude. Make sure you read the fine print with these crooks. Had over $2,000 worth of antiques with mold all over them and destroyed from the damp and wet conditions. Got my family and I for over $1,200 in fees and fines in total in little over a year a half or so. Typical model of a greedy and shady company. Moved into a cleaner and way nicer unit in our town now for a third of the price and have already saved hundreds of dollars. Worst business decision ever picking these people. Very happy to have it over and behind me. BBB needs to check these people and the business practices they use.
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March 2024 by Jade Holt
Beware of this company, they have all kinds of hidden fees in the fine print! It's expected to always pay your storage unit BEFORE the next month. If you don't by the 5th of the month; they lock you things up as ransom and charge you an extra $25+ fee.They also had an insurance fee of $20+ they slip into the bill; that's in the fine print.And Heaven forbid if you get 1 month behind they charge you $120+++ fee as an "auction fee" to cheat you out of even more money!Then, when the auction date gets close; they dig through your stuff and take pictures of what they can potentially sell!Majority of the units are in no way climate controlled and they do not protect well from the outside elements. Our unit got wet, so our antiques got moldy and completely destroyed. Black Widow spiders were also discovered when we moved out in our unit.... So obviously they are not pest free either! We moved to a small privately owned storage unit in Edinburgh and have already saved $300 in a few months!
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February 2024 by Eric Estermyer
I ended up not needing the place after all and they were able to refund my payments so I was happy
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February 2024 by vanessa chadwell
Didn't understand the non refundable fee for twenty five dollars but Michelle was so kind and friendly
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December 2023 by Isa Fogg
My experience was great! Chad helped me get the best deal!
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August 2023 by Kim Tomac
Process was simple and quick. No surprises
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June 2023 by Jimmy Davidson
They were amazing. The computer was down it it was bout 8~8:30】And they work Xtra Xtra hard to take care of me and make me happy.
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April 2023 by stephanie ayers
Very friendly when you call and have questions! I've used Storage Express 3 times and everytime I have been very pleased. The location I use is very convenient. Prices are reasonable!
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April 2023 by Google user
Very friendly when you call and have questions! I've used Storage Express 3 times and everytime I have been very pleased. The location I use is very convenient. Prices are reasonable!
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January 2023 by Joni Hurt
Very easy to work with. Customer service was always very helpful.
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April 2022 by Amanda DW
Clean easy to get to.
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December 2021 by KEVINtheFAM
This is my third time utilizing this store in Edinburgh Indiana. I've always had an excellent experience when dealing with these folks. Highly recommend.
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August 2021 by Brian Sheckles
Good enclosed safe place to store your belongings close to home a little expensive but not to bad
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May 2021 by Tom Tabor
Very friendly staff. An nice storage space.
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May 2021 by Barb Mccorkle
Very clean and reasonable
