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November 2023 by Hannah Wahlmeier
The hinges work great but the instructions given in the packaging left us clueless. This company desperately needs to pay a graphic designer to make a simple pamphlet to show how to install things properly. If we didn't have YouTube and my dad, we would probably have needed to return the hinges assuming they were not functional. (Double swing hinges)
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March 2023 by George B.
Had several orders while remodeling home. Always polite, helpful and quick shipping. On one order, I used a incorrect number. They caught the difference from prior orders and called me to confirm if I made an error. They quickly corrected my mistake and got them shipped.The hinges are first class, ball bearing and very well made.
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February 2023 by Vince Peifer
Horrible experience. Hinges took over a month to arrive and all of the screws stripped out immediately. For one set, I paid $155 and the order was delayed and the screws were horrible quality. Instead of offering to send me new screws or a discount, they just wanted to blame me. The hinges were not on back order nor was I ever notified they were on back order.
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January 2023 by Jeff
Having read through some of the bad reviews left by a few clients on Trustpilot and then reading how well the company responded, it is obvious that the way the company handled the error in my order is how they handle every problem. I ordered 1 bulk pack of 50 hinges but the shipping department only shipped 1 pair. I reached out to customer service and they were exceptional. Resolved the issue and refunded me my out of pocket costs for the first order to come across the border to ******.People need to remember that perfection does not exist in this world. Learn to cut people some slack allow them to correct an issue before slamming them with a bad review. If you live your life expecting that no one should make a mistake, then I hope your boss treats you the same way!
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December 2022 by Stephanie Cook
The Hinge Outlet team is just an awesome team all around! They're truly an honest, family-owned business that cares about its customers. Buy from Hinge Outlet, you won't regret it!
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October 2022 by Stephanie Patti
The Hinge Outlet team is just an awesome team all around! They're truly an honest, family-owned business that cares about its customers. Buy from Hinge Outlet, you won't regret it!
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October 2022 by Jack Bernardy
This was a great company to work with. The prices were good and they were very responsive to questions I had. Product arrived on time and complete. I would not hesitate to use them again!
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September 2022 by Kyle S
Bought a Hinge that was out of stock and it wasn't noted online. I het it 4 weeks later and it's a poorly formed Hinge that doesn't move at all. I paid $40 for scrap metal and to return it they subtract 5 and change???? Why do I lose out as a customer when I was sold junk. Not buying from them again
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July 2022 by Donald Bryant
They’re selling cheap hinges at premium prices. There is a reason there is no brand information on the website. You can get the same national hardware hinges at a box store for half the cost. I would highly recommend shopping elsewhere.
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June 2022 by joseph anderson
Well I ordered this: Item :SUG-LDD-S-R/WT Door Damper - Self-Closing - Surface Mount - THE PHOTO IS A LEFT MODEL. Hopefully this helps someone. I had a bit of confusion & had difficulty trying to get an answer to my question of which (right or left) would fit the door. Eventually Tony got back and now my tenants can be happy.Hooray!!!
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October 2021 by Chad Meyers
Hinge Outlet has been amazing! Not only are their prices very fair, the customer service is some of the best that I've dealt with. A recent order got messed up(my fault) and they answered my emails and helped me correct the issue right away! I will only be getting hinges from them from now on! A++++ COMPANY. TOP NOTCH!!
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September 2021 by John Paulette
It's taken over a month to get my order filled for 2 hinges. Package arrived today....1 hinge. Ugh! Hingeoutlet, please help!
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September 2020 by Mark T.
Got expert help from Jill Got expert help from Jill, and Rebecca for the piano hinges I needed. Email order confirmation, and shipping tracking info was sent within minutes of my order. Hinge Outlet was the only place I was able to get the hinges I needed. I'm happy!
