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September 2024 by Steve Ferry
Do not come here, if I could leave 0 stars I would. This vet is a complete rip-off, quotes one price then tells you a price that is double at check out. They are completely disorganized.
We were supposed to get a 1 mg shot of arthritis medication, the vet erroneously gave us 2 mg, but then lost half of it on the exam table and then give the cat another shot of a random amount of meds, because we all know she wouldn't have been able to know how much she actually lost when she messed up the injection. Now we have to monitor the cat to make sure he doesn't have a reaction from an overdose. Then charges us double saying that it was supposed to be double the dose we were told when scheduling this after the previous $320 checkup.
We went here when our normal vet was too booked up to see our cat in a timely fashion, plus we were a bit tired of musical chairs of different vets. We thought we would try this place again after previous bad experiences, but that vet is longer there. Boy do we regret coming here.
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September 2024 by John Barron
The Four Seasons Animal Hospital team are spot on. They work together as a team. They are as fast as they could be.
They are gentle and caring.
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September 2024 by Gene McBeath
Pleasant staff. They always take care of our Sonny boy! Our goto for long boarding periods.
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August 2024 by Brittney Vaal
Edited to include follow up.
I was going to give them a 2 or a 3 star review until I saw my receipt. I'll start with the positive first because it wasn't all terrible.
I was disappointed because I did research on boarding facilities attached to vet offices and they had a bunch of 5 star reviews over the last few years. I saw some of the old lower reviews but I thought they must've had a change in management a few years ago so I decided to go with them. I wish I had gone somewhere else.
Reason for the 2/3 star review:
-My dog is alive and happy to be home per usual from a boarding stay.
-They did contact us when they said that my dog was going to run out of food so we were able to send some over before she ran out. She has a sensitive stomach. Although she shouldn't have run out if they were feeding her what we listed on the cage card. We always pack an extra day's worth of food in case some is spilled or something happens and we can't pick her up as scheduled.
-3 star because they give a complementary bath (small charge for oatmeal shampoo).
-The overall bill wasn't exorbitant.
-it says online that they let them out 4 times a day.
Now the reasons for 1 star:
-I only received one photo update for her entire 6 day stay. She did not look like she was having a good time in the photos like she has at past boarding facilities. One photo maybe looked okay when she was presumably asking for either a pet or to be let in from outside. The other she looked so down compared to her usual self. (Mgmt contacted after review and said they would start doing better on this in future)
-when I set up our account with them, I provided my husband's information. He was also the one to drop off our dog for the stay. Then for pick up- they racially profiled him and went back and forth about getting him checked out and letting him take our dog home; and kept goign in the back to talk which was odd. They kept trying to get him to leave without our dog saying that they would text later when the system was back up OR write down his credit card info on a sticky note to be ran later (also without letting him take our dog home). If the system was truly down, the correct thing to do would've been to invoice us and let us pay via a check/card at a later date and let us take our dog home. Our dog is home because when my husband said he would stay there to wait for the system to be back up and wasn't leaving without our dog, it was up and working within 5 minutes after that.
-they medicated our dog WITHOUT our permission stating they give all the animals a supplement to remain calm in boarding. It's no wonder she didn't look like herself in the photo update, she probably had the supplement earlier. I don't care that it was a small charge on my bill. I've paid more money for an extra playtime before. What I care about is that she was given supplements without our knowledge or consent. Nowhere on her boarding agreement or cage card (I saved them) did it mention calming supplements being a standard for their boarded animals. Her old boarding place never once told us she needed medicated during one of her stays with them. IF they felt it was needed then they should have had a vet call us to discuss treatment options; especially given that this was her first visit there. But that isn't the case because they told us on pick up that they give it to all the animals being boarded. I took a tour and none of the dogs were barking when I walked back there. I should've seen that as a red flag, but I assumed they were just taking the dogs out often and treating them well.
[Mgmt claims we were told at drop off & said they would start asking for initials moving forward. Whether it was checked intentionally or not by staff, we would've said no had we been informed of the supplement. Mgmt also said we were misunderstanding the explanation of the char
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June 2024 by Anson Brown
This is my second time boarding my German Shepherd at Four Seasons. Both experiences have been great . The staff is very friendly and nice . I highly recommend Four Seasons Animal Hospital .
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June 2024 by K P
I can’t begin to thank all of the wonderful staff here!! They made my Spencer super comfortable taking his last breath while in my arms ❤️ I will forever be grateful to all of you.
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March 2024 by Alexis Segovia
I literally cannot praise them enough. They are SOO kind and so helpful. My dog choked on something, they took me super last minute and the Doctor was absolutely amazing. He ended up being okay, and they didn’t even charge me for my visit. TRULY an amazing staff from the front desk, techs to the Doctor. They were very accommodating regardless of the fact that they were swamped! We’ve been meaning to switch vets since we recently moved back to Winfield, and Four Seasons Animal is definitely the place to go. Would recommend to anyone looking for a great vet!
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March 2024 by Shelley Harris
Very kind and helpful.
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February 2024 by Michele Brackett
I am so grateful to have found this hospital. I live in Chicago. It was worth the hour drive! Everyone is beyond kind, helpful, knowledgeable, and caring. Down to the smallest of details, it was taken care of with such tenderness and love. I highly recommend Four Seasons. A must for your little loves!
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January 2024 by sheila
It was wonderful as usual, and my Ethel the Frenchie is happy and not itchy. She is still silly, but the new meds are helping.Four Seasons is very clean, and the staff is very welcoming and accommodating when scheduling your appointments. You never wait for more than a few moments to be placed in a room.
The vet tech is very thorough and fills the vet in on why your 4-legger came to visit. This is the third Vet in 20 plus yrs. Even though we are new clients, we are so impressed with all staff. They are very attentive to our needs, the dogs too!!! I absolutely love that any prescribed meds can be purchased right at the time of visit. The vet listens to all my questions and takes the time to answer them and gives answers. The ladies at the front desk spoil my Ethel with attention.
Over the summer, my best friend had a knee replacement. At one point, while she was in rehab, we had to put her little Yorkie Baily in camp Four Seasons while she was released from her camp knee rehab. It was very inexpensive to have Baily there, and she was loved on and spoiled by all the staff. Baily thinks nothing bad when she goes back to the vet to get a check-up. Baily knows that she is safe there and everyone is kind and loving.
They even have spa day where they get bathed, brushed out, anal glands to ears cleaned, and also nails trimmed.
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January 2024 by Sheila Villa
It was wonderful as usual, and my Ethel the Frenchie is happy and not itchy. She is still silly, but the new meds are helping.Four Seasons is very clean, and the staff is very welcoming and accommodating when scheduling your appointments. You never wait for more than a few moments to be placed in a room.The vet tech is very thorough and fills the vet in on why your 4-legger came to visit. This is the third Vet in 20 plus yrs. Even though we are new clients, we are so impressed with all staff. They are very attentive to our needs, the dogs too!!! I absolutely love that any prescribed meds can be purchased right at the time of visit. The vet listens to all my questions and takes the time to answer them and gives answers. The ladies at the front desk spoil my Ethel with attention.Over the summer, my best friend had a knee replacement. At one point, while she was in rehab, we had to put her little Yorkie Baily in camp Four Seasons while she was released from her camp knee rehab. It was very inexpensive to have Baily there, and she was loved on and spoiled by all the staff. Baily thinks nothing bad when she goes back to the vet to get a check-up. Baily knows that she is safe there and everyone is kind and loving.They even have spa day where they get bathed, brushed out, anal glands to ears cleaned, and also nails trimmed.
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December 2023 by Melody Serdar
Four seasons has been our go to for our pets for many years. They have an amazing staff and are always there when we need them!
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December 2023 by kenneth martin
I would recommend this animal hospital over any other I've been to in the region...and I've been to a lot. The staff was fantastic and actually listened to me. This is very different experience than I've had with some other nearby vets. The doctor took her time with my cat and gave her a thorough exam.Also, I've had other places nearby who try to nickel and dime you to death with charges. They don't do that here. It was my first visit but I won't be going anyplace else anymore. I was looking for a good place and I finally found it.
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October 2023 by ward phillips
Very friendly & competent staff
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October 2023 by Donald Gregory-Kreighbaum
Been going there for years, they groom the dogs and they come home smelling so fresh and clean.
