Community Services/Non-Profits in Crown Point, IN

“This a great place. Made me feel very welcomed. I've never been to a place where everyone was so proud of. Food was great. Drinks are the best around, great bartender.”

“We've been taking our kids (4 yr old and 8 month old) here for over 6 months and have nothing but great things to say! The staff is easy to talk to and good with communicating with us. They make everything SO special for the kids for every small thing ❤ I am so happy we connected with Children's First and highly recommend!”

“Generally speaking we have a great experience.Today was an exception but it needs attention. I lost my car keys and went to the front desk for help.The woman at the desk had a set of keys but they weren't mine. I was clearly distressed and continued to describe what my keys looked like, her body language and tone changed to annoyance and contempt.She didn't have my keys and said I should go look elsewhere. I found her mannerism to be incredibly rude. Our daughter felt her service was average or below.In customer service, an attitude of sincere concern goes a long way. Offering possible solutions (e.g., have you checked the kiosk upstairs, let me note down what they look like in case someone turns them in, etc.) is even better.As we left she asked my husband and daughter if we found our keys. I felt it was insincere. When I needed help she did the bare minimum. Her tone and body language (turning toward the computer ?️ and away from me) clearly showed it wasn't her problem at the time.Car keys are important so is quality customer service.An employee at the upstairs customer service kiosk had my keys. She was polite and friendly.Again, we like the Y but this incident upset me."The key is when a customer walks away, thinking, 'Wow, I love doing business with them, and I want to tell others about the experience.'"~ Shep Hyken ?”