Kroger is a grocery store described as great and alright, with friendly staff and a liked layout. It is noted for having selections that other stores do not, and it reliably has items customers need. The store includes a pharmacy staffed with caring professionals who provide prescriptions, medications, advice, support, and vaccinations. Customers appreciate the ability to pick up online orders and encounter unique products like various energy drinks and cream filled donuts. Some mention free samples, like cheese. Criticisms include that the pricing can seem a little higher than other stores and that the website does not accept all payment cards, requiring in-store shopping. A common complaint is a persistent unpleasant smell resembling raw, nearly spoiled fish upon entering. The checkout experience can sometimes be stressful, with busy conditions and occasional transaction issues, though these are typically resolved.
