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January 2024 by Joe Huntley
The folks that work here are fantastic. My buying experience at their dealership was 1st class. They care about their customers and put no pressure on them to buy. They put forth genuine effort and skill into the financing of their customers vehicles to ensure the best interest rates and payments that they can get a person. I would highly recommend this dealership and the other dealerships that are affiliated with them to make your next purchase. I just want to thank the team at ford of Columbus, yall made my day and you have a customer for life!
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December 2023 by Brian Arnholt
Kegan was very helpful and the entire staff went out of their way to get us a vehicle we wanted. They made looking for and purchasing our vehicle very simple and even gave us a tour of the facility while the car was being prepared to take home on the same visit! They Definitely earned our business!
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December 2023 by Chris Sayres
The Sales Associate Jordan Schoelch that I reached out to was extremely helpful, and a great conversationalist. I came in after having a previously purchased vehicle totaled, the team at Ford of Columbus didn’t have exactly what I had before but got me into a 4 year newer vehicle for a lower interest rate! Nothing but good things to say for this extremely understanding and compromising team!
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November 2023 by Tyler Robinson
Had an excellent experience here, it was my first time buying from this dealership. Jeremiah did an excellent job showcasing the truck I wanted. Craig also did an excellent job making me comfortable with the numbers and warranty’s I was interested in, highly recommend seeing him if you go in. Zach in financing is also super helpful in walking you through everything and making sure you know what everything is before you sign it. I would definitely recommend this dealership buying new or used.
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November 2023 by Jonathan J. Springer
I had the most phenomenal experience at Ford of Columbus!Angel Cadiz, the Finance Manager, went above and beyond to make my car-buying journey smooth, stress-free, and absolutely special. He made me feel truly valued and respected, and his expertise was unparalleled.I also want to give a huge shoutout to Andrew Green, the amazing salesman, who was incredibly helpful and knowledgeable throughout the entire process.Ford of Columbus has set the bar incredibly high when it comes to customer service and quality. This was, without a doubt, the best car-buying experience I've ever had. I drove away in my new 2024 Ford Mustang Dark Horse, and it's an absolute beast of a machine!Thank you, Angel, Andrew, and the entire Ford of Columbus team, for making this such a fantastic experience. Keep up the phenomenal work, and thank you again!
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November 2023 by Roxanna Icenogle
Everyone was extremely accommodating from the service department to the head Manager. Financially they did everything they possibly could to help us with the upside down value on the trade-in to get us the absolute cheapest payment. They listened to what we wanted and made it happen. The service package is beyond my expectations. They were able to reach out to quite a few dealerships to find us a car that we would love, had all the items on our list of must-haves, and found a vehicle that we wouldn’t be upside down on if we have to resell it or trade it in. By the end of it all the finance Manager was able to find an even cheaper payment that includes the service package! I can’t say enough good things about this experience. I would 100% but from here again. Thank you Andrew!
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November 2023 by Lloyd Bryant
Valet service is not dependable. My appointment for service was at 10AM they called at 8:30 asking to come pick up early, that was fine. They called just before Noon got the payment and said work was completed and they would bring my vehicle back to me at 1:00. I called them back at 2:30 and was told that they should be leaving the store soon to bring it back. I finally received my vehicle back at 3:15PM.
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October 2023 by Marcus B.
Well apparently wasting customers time and deception is their bread & butter. Their slogan is literally "no vulture zone" which is almost laughable if it wasn't such a bold face lie, when they charge multiple thousands over market value. They tried to offer below market value on a perfect trade in; all it needed was a car wash and parked on the lot. Told me they would pay at market value to get me on site and then cut 1500 off market. I have bought multiple vehicles from them until this go around. NEVER again. you're supposed to build relationships with customers, not try to rip them off! Takes notes if you wanna know how to lose long term customers! Zero integrity on their word and faith put in them!
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October 2023 by Sophie Bailey
If you are coming here, go see Brandon Guerrero for any and all of your car needs!!! Ford of Columbus and Brandon Guerrero got me into my DREAM Ford Bronco!!! & everyone I encountered was so nice and friendly! Not one negative thing to say about this establishment! I could not be more happy with my BEAUTIFUL brand new car!!! Thank you!!!! I recommend this dealership to ANYONE looking for a new car! Make sure to ask for Brandon Guerrero!!!
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September 2023 by Nanetta Barrett
Very good. They cared on what I needed. Very kind , took me to different areas to look at the auto's. Very helpful
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September 2023 by Tony Leuellen
I purchased a used truck. Financing was very persistent and deceptive on the warranties they talked me into buying. When they dropped off the truck to my home after detailing it was on "E" really?? I then setup an appointment threw service to get the recall fixed. The following day I received an email and text telling me thank you for servicing your vehicle threw us and if you ever need to schedule another appointment call us. The funny thing is I havent brought my vehicle in. The schedule is 4 days away!Update: I have owned the truck 15 days and the driver seat stitching is unraveling still under factory warranty. I took it in and am told I have to wait for approval to get repaired. Not having a good experience.
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September 2023 by Tony L.
I purchased a used truck. Financing was very persistent and deceptive on the warranties they talked me into buying. When they dropped off the truck to my home after detailing it was on "E" really?? I then setup an appointment threw service to get the recall fixed. The following day I received an email and text telling me thank you for servicing your vehicle threw us and if you ever need to schedule another appointment call us. The funny thing is I havent brought my vehicle in. The schedule is 4 days away!Update: I have owned the truck 15 days and the driver seat stitching is unraveling still under factory warranty. I took it in and am told I have to wait for approval to get repaired. Not having a good experience.
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September 2023 by jasmine denny
Had an excellent experience for my first time buying with Ford of Columbus!! Everyone was very informative and helpful. Extremely knowledgeable about the vehicle I was looking at. Went above and beyond to find a vehicle that exceeded what I came in for and that was still in my price range. Definitely a family atmosphere experience instead of a “customer”.
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September 2023 by Bailey Deckard
Have brought my vehicle for service a number of times. Over the years I do feel that customer service has decreased. While the quality of work appears to remain the same the service agent. Use to go through exactly what you were getting done the price as well as went through the inspection. The last 2 times I have been I had a paper sat in front of my and I was asked to sign. I had to inquire if the inspection had even been done and what the results were and was just told everything was fine and no additional information provided. I was told that they don’t offer the inspection report any longer. As a consumer I would like to hear from the professionals if I should expect a large expense in the future and as a business they are missing out on sales opportunities to better service their customers.
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September 2023 by Melissa Fairbanks
Fantastic buying experience! Thank you Blake, Jeremiah and Xaviar for detailed explanations, generous time to test drive and patience as we bought our second “new to me” Lincoln Nautilus from you! I’m a customer for life.
