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June 2024 by Chad G
Never receive payoff letter on commercial loan. Requested the letter three times over the last year. This is holding up my next project.
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June 2024 by Rachel Foyst
We've been with German American for a long time and we're happy to be with them.
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March 2023 by Deborah Taylor
Outstanding customer service!
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February 2023 by Tina Davis
Great online app and wonderful costumer service!
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February 2023 by Camela Ashendorf
Great customer service Lender is knowledgeable. Had a fast and easy loan experience!! The staff is always friendly and helpful…Thanks for being the best bank in town!
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February 2023 by Stephan Ashendorf
Opening an account was easy and my loan application process was a breeze. Great customer service.
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February 2023 by Crystal Jones
It’s a wonderful bank with great customer service!!
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February 2023 by Abby Stone
Monday is my first day back in Columbus! I will be at the German American Bank location across from Applebees. Let’s set a time to chat! Whether you’re planning a home improvement project, purchasing a vehicle, or consolidating debt, I am committed to serve you with our Customer Service Excellence promise. Call, visit, or apply online and I will be in contact with you for next steps! 812-560-4633 x 3305
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September 2022 by Tim Glasgow
Fast friendly easy banking for everyone.very pleased since I have been with German American Bank I have always had great support and excellent flexible services to meet my needs.
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September 2022 by Matthew Wiegman
I have been banking at this location since it was Mainsource. Service is always fast and friendly!
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October 2018 by Jess Gems
THIS BANK IS A JOKE I SIGNED UP FOR MAINSOURCE, NOT GERMAN AMERICAN. IN 5 YEARS WITH MAIN SOURCE, I NEVER HAD THE ISSUES IVE HAD IN THE PAST 7 MONTHS!! CLOSING MY ACCOUNT TODAYYYYY!!!!!
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June 2018 by Jess McGuire
I never had any issues with Mainsource in the 4 years i was with them. Switching to german has made my life hell. Everything that is deposites or withdrawn from my account automatically was shut off. They didnt send me a new debit card and my mainsource card was turnes off while i qas in chicago. The first day they opened, they offered no assistance for any issues i had and told me to go to taylorsville, hope, or seymour. Which was frustrating on top of the rude attitudes from the ladies.
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May 2018 by Holly Ringer
Working with MainSource has always been efficient and pleasant. Due to a snafu in the switch from MainSource to German American, had to call both within a period of 20 minutes. Again, MainSource customer service is outstanding (thank you, Vanessa), German American uses a contact center with awful customer service. Although neither can resolve the issue of no online access to accounts over the weekend, Vanessa contacted a supervisor to be sure she was giving the right number to me, and to make sure she understood this situation. German American representative was indifferent to the point of rudeness. If this is an example if German American and First Financial commitment and service to MainSource customers, we may want to look elsewhere for banking.
