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December 2023 by This is Repeat
You can't control people on the sidewalk! Photography is not a crime, Learn how to keep private information private. You guys should be reprimanded for disseminating private info to the public!
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September 2023 by Anne L
Scammer company. I accidentally overcharged my checking account, but immediately wrote myself a check to cover the overdraft, and used mobile banking to deposit the check. This scammer bank simply ignored my deposit and cancelled the check, without letting me know. My other bank have confirmed there’s no returned check. Scammer bank started charging me $25 everyday there’s a negative balance. I then scheduled a direct transfer from my other bank, but the transfer took 4 days to proceed and I accumulated additional $100 overdraft fee. I guess that’s the way scammer bank to make money from customers.
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January 2023 by Caleb Loper
Tried to cash a check written on an account held with them. Told there would be a 2% fee to do so. No thanks. I walked out. It is legally required to cash a check written on an account held with them. PNC does exactly the same thing. Tired of this. Never again will I darken the door at a 5th 3rd bank.
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December 2022 by Matthew Asbury
Kelly and Brittany were fantastic from start to finish in helping me setup some new accounts. Both truly went above and beyond, were kind, genuine, patient and professional. This a very well-managed branch with great staff. Highly recommend! Thank you! ?
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December 2022 by Haley's Sports Cards
Ladies are very friendly and helpful!!!
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June 2022 by Michael Housefield
friendly service, and free notary service for patrons.
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February 2022 by Jovany Kay
I always call them and they never pick up the phone. I always have to call customer service.
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January 2022 by Heather Ricks
Brittany was very helpful setting my account up, now I have an account instead of carrying my money and taking a chance of loosing it… thanks Brittany
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November 2021 by Gary R.
Just awful. Their ATM was down one day so I had to go to a different bank to withdraw cash. Then, 5/3 actually charged me a fee for using my debit card at a different bank. Of course the other bank charged me a fee as well. So this is 5/3 bank telling me that I'm responsible for maintaining their ATM, because they made me pay for it by charging a fee due to their equipment being down necessitating the use of another bank. Also, never try using their ATM on a sunny morning as the machine faces directly into the sun (unless you have super-vision). Absolutely no concern for customer convenience. I will find a bank that values their customers. 5/3, IMO and experience, does not. I'll be closing my account with this bank in a matter of days.
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October 2021 by Chris Ault
Brittany Wood from the Columbus, IN branch is wonderful. Goes beyond to help you with whatever it is you need. She’s the reason I picked 5/3 over any other bank! Thank you Brittany, you’re the real MVP!
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December 2020 by Leah
I, as a none customer, tried to cash a check written off of Fifth Third in the drive through where I am asked to come inside so they can “create a profile” for me. When I get inside they call to verify the check which was unsuccessful because no one answered their call. I am then told there will be a fee for cashing my check, in my situation came out to $8. I’m also asked to provide my phone number and SOCIAL SECURITY NUMBER. The teller told me I could open a free checking account to avoid the check cashing fee. Why so I can be charged other miscellaneous fees? No thank you! I currently work at a bank and have previous banking experience to tell you that none of your competitors in this market are going such lengths to get checks cashed. I’m absolutely baffled by my experience today and will continue to encourage people to bank elsewhere.
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November 2020 by Greg Lockhart
been with them for years but still can't get any fiancial help by means of loan, credit cards, or refinancing etc. now that my household is struggling from the covid 19 closures they cut off my early access , even tho when I use it I pay everything back on time. don't waste your time look into another bank.
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November 2020 by Deborah Ash
Dawn is simply the best in the business. She is knowledgeable, customer centric and highly efficient. Professional Loan Officer, love doing business with her.
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December 2019 by Christi Brown
Brittany Wood, in Columbus Indiana, is seriously the most helpful person! Her customer service alone is what has kept me banking at Fifth Third!
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September 2019 by Brian Phillips
Wonderful and helpful management and staff. Will get my repeat business!
