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August 2024 by Christina S.
Customer service here has always been excellent! Today is the first issue we’ve ever had.
My husband went inside to pay for services and got the keys. When he came out he noticed that one of the shocks was just hanging from the Jeep. The Jeep is my son’s and we were just stopping by to pay for him so he could pick it up tonight when he got back from Indy.
I don’t know much about cars but chances are my son would not have seen the part just hanging from his Jeep in the dark.
The Jeep was there for an oil change it was not there for anything else. We were not told that the part had busted and was just hanging there.
Things happen and maybe they didn’t see it either.
As I’ve said earlier we’ve always had great service. I just hope the mechanics know the importance of customer service as well.
The situation could have been worse if my husband didn’t see it.
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March 2024 by Nick Miller
Great service as always! I appreciate that they get us in and out quickly.
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January 2024 by Andreas Geiger
Excellent service! Autozone told me that my alternator was dead based on their test equipment. Star Tire did very thorough diagnostic work and found that the alternator was fine and the real issue was with the aftermarket terminals on my vehicle. They saved me hundred of dollars by finding the real problem rather than just replacing the alternator.
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September 2023 by Robert Wilder
Got me in quick, thanks
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September 2023 by Sparkanine
Love Maverick.
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September 2023 by Dixie Bertolet
I was in and out real fast good work
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September 2023 by Gerald Parker
Went well very happy.
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May 2023 by Teresa Akey
Friendly counter staff, fair pricing and they do great work.
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February 2023 by Jason Hamilton
Had the wife's vehicle in for an alignment, cause it was pulling every which way but straight. In just under an hour they had it in and riding like it was supposed to. Glad to have them do it.
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January 2023 by Rhonda Knepple
Star Tire employees are friendly and respectful of my time and agenda. We've been taking our cars there for repairs, tune-ups, and tires for over 20 years! The owners, Lisa and Max Busz have the best work ethic and integrity. I highly recommend them. Our children and parents take their vehicles there. Rest assured if you trust them with your car, it's in the best of care.Sincerely,Brian & Rhonda Knepple
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December 2022 by Catherine
Called for an estimate on something I already knew was wrong. Gave information, was told I'd be called back. Called back, wanted to charge me $98 for diagnostic services because they weren't sure I knew what was wrong. I know what's wrong. I'm not gonna pay $98 for you tell me I need to fix my master switch, which I told you was the problem. Let's not price gouge women because they're women. Then the old hag hung up on me. I called Columbia City automotive and they told me to come in at any time and they would assess the situation, for free.. Greedy AMFS
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September 2022 by Mark Walter
They do a good job for ME!!
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July 2022 by K. M. Virginia
This company is the only place I trust with my vehicle. They have courteous staff who don’t mind explaining things I don’t understand. Let’s face it, car repair is expensive, so you want it done right the first time, right.
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July 2022 by Greg Wheeler
Best place to buy tires and the service is great.
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June 2022 by Michael Kersey
Great service, fit me in for an emergency service. Thanks, you guys rule!
