-
October 2023 by Randa Pearl
From Sales to Service....Outstanding!! We've been Ford owners for 25 plus years and this dealership is one of the best!! Highly recommend!
-
September 2023 by jessy280
Go see Mo Jatala at City Automall for your next car. He was so patient with us when we had lots of questions and were undecided. A genuinely friendly person really makes the car buying experience less stressful. We checked out a couple cars and ultimately left the lot with a new 2024 Equinox.So, if you're looking for a new ride, I highly recommend a stop at City Automall.
-
September 2023 by Josh Mabey
I bought a Hellcat Redeye Widebody off City Automall, my all time dream car, and my first time buying a car overseas. The salesman I dealt with was Zachary Ott. Top bloke who made everything super, super easy especially since it was also his and the dealership’s first time selling a car internationally. He was super friendly, and it became pretty clear very early on that helping me out and making a somewhat daunting process as easy as possible was his number 1 focus. I thoroughly enjoyed my experience with City Automall, and to anyone looking to buy a vehicle whether your local or overseas, give these guys a go. I will definitely be coming back in the future for my next car!!
-
August 2023 by Tony Klepinger
The individuals in the service department at City Ford are really exceptional people. They really go above and beyond to make sure customers are satisfied and that things are done right. I've had nothing but good experiences with them and would highly recommend them to service your vehicle.
-
August 2023 by Daniel Stark
When it comes down to customer service and satisfaction Joe Payton is at top of his game. So if finding a good dependable used car with low mileage and at a reasonable price with exceptional service is important. Then Drive out to City Auto Mall and ask for Joe Payton!!
-
August 2023 by Adrian Ford
Just the average typical dealship that doesn't honor their word! I bought a Ford F150 here about two years ago. After receiving a few voicemails and an offer in the mail like I provided a picture of, I decided to bring my truck in and see what they would give me. They offered me below fair trade-in for Kelly blue book. I showed the paper and brought up to Joe Payton (the salesman I was working with) what paper said about getting up to $3000 more than the KBB value said and he just pointed out that it said "up to" and I said yeah , but I'm actually being offered less than the lowest value for my trade-in. I then handed him a detailed offer for a trade-in offer I received from another dealership and he took it to his manager and said it had to be more detailed and "you can't just assume they would give me for the trade-in what they said". Of course he tried to distract me with the pathetic offer and City Automall not honoring their word by trying to show me the financing with a truck I mentioned I would have been interested in if the trade-in value was good and the miles on that truck weren't so high. Typical Salesman gimmick trying to distract you from focusing on a pathetic trade-in offer to get you to buy another vehicle and just forget about the pathetic trade-in value they are giving. The picture of the paper I provided doesn't mention about the challenge that Kasey Shirey (the General Manager/Owner of City Automall)gives. He provides this other paper that I'm sharing that links to a YouTube video he made with the $500 challenge that wasn't honored when I shared it. I used to think this place was better than other dealerships. Now I know better!
-
August 2023 by Chris Carlson
The service department did an amazing job. I had limited time before my next appointment. Everyone from the advisor to the tech did everything they could to get my vehicle repaired so I could leave on time. Very much appreciated!
-
July 2023 by Jasper Styles
Fast and professional ? ? ? ?I have all my services and modifications done here. Great work.
-
June 2023 by Zach Leahy
City Ford service writer Rob, and their technician Bob have been helping with a particularly hard to diagnose and fix issue on my truck. While the repair has taken a while they have been excellent in providing updates and working with my schedule and providing me a loaner vehicle. Would definitely do business here again.
-
June 2023 by Dustin Knafel
Great group of guys out there. Brandon and Rob are very customer oriented and very easy to work with.
-
June 2023 by Landry Linn
Brian Bowes did an excellent job of taking care of the issues with our car and had the work done in a timely fashion and kept in contact with us.
-
May 2023 by Matthew Weaver
An exceptional customer experience is almost extinct in today’s world. The art of in-person sales with a smile, guiding a customer at their pace, and not the business pace, is very hard to find. But yesterday Jo and I found it alive and being nurtured in Columbia Indiana. Thank you from both of us! You are truly service with a smile and thoughtful in your approach.Making a large purchase is already fraught with stress, then add trying to do it 2 hours away from home and you have all the ingredients for possible failure. Non the less, your team has a great recipe, from you and Jeff, ending with Charles in your kitchen to finish the job like fine dining. It was very much appreciated, and it made buying the new truck that much more satisfying. We are glad we made the trip.
-
May 2023 by John Rubrake
My wife and I recently purchased a truck from the salesman Mo. He was great to work with, and willing to answer any question that we had through the process! Would recommend anyone looking to purchase a new vehicle deal with Mo. The entire process was relatively very simple. Our only complaints were that the vehicle interior was still very dirty and it was supposed to have been detailed, and we felt that the customer service from the finance department could’ve been better.
-
May 2023 by Karey Davis
Travis and Mo were great to work with. When a woman goes in to buy a big vehicle, sometimes they aren't taken seriously. These two understood what I wanted and I drove out of City Ford in a new Bronco Wildtrack (hot pepper red metallic), ready for summer now for sure. Thanks for all the help! I will be back again ?
-
April 2023 by Jeremy Denton
Came here and my guy Bryant hooked me up from begining till the end. I can't remember the owner or the boss's name but he was really cool and helpful also. I bought the 2023 Chevy RST with the big bad 6.2 engine. This truck puts a smile on my face everytime I hear that exhaust fire up. They had it on the show room floor nice and shinned up. Plus they are one of the few that honor the General Motors employee discount. I will definitely be buying my next vehicle from this place.
