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November 2023 by Sarah Casey
My family and I are on our 4th car from Jim Butler! JB, Nick and Tony were absolutely amazing to work with. We told them what we were wanting and we were driving away in our new Tahoe in no time. Highly recommend this team and Jim Butner Auto Group as whole!! Thank you!!!!
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November 2023 by Angelique Farmer
Great car selection, excellent service, automated and up to date technology for easy purchasing! Literally in/out in 30 minutes. A long time family generational business who continue to invest and keep the customer top of mind. If you’ve done business in the past…come back you will be wowed! I came here after several bad experiences elsewhere and thought what the heck! Was led exactly where I needed to be! Come here first! They serve all types of buyer personas.
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October 2023 by Sabrina Murray
Ask for Jason he came on his day off to make sure I left with the car I wanted. He was very patient and made sure I got what I was satisfied with. I bought my second car here and I will continue to buy from them! Everyone was so polite and treated me like I was family. They work with you and make sure everything is taking care of for you. I have no idea why they have a 3 star rating but they are great and Bo was great too they took great care of me!
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October 2023 by T.J. Xensen
Terrible staff. I came to get a car from them and didn't have all the information they needed. They had shown me a car I wanted and had quoted me a price. They gave me their word that they would hold the car for three weeks. We exchanged phone numbers and while I assured them I'd be back for the car, they assured me that if it was within three weeks, it'd be there. I came back three Days later and they had already sold the car. Well, at first they said they sold the car, then they said "Mr Butner" had sent it to auction. I don't blame the owner, I blame the three staff members who had openly assured me that the car I was looking at would be mine. They sold it for $1000. I was planning on paying $3900 for the same car. More if you add in what I was planning on being 15% interest over a 3-5 year contract. Likely they also didn't tell the owner that there was a buyer. So yeah, horrible staff. I recommend you Never Ever step foot on the property. Quick tongues and huge liars. I'm glad I dodged that bullet because if those representatives were so shady up front, what would have happened to me later? So again, do NOT go there. The staff are crooked as far as they have shown me. That's my personal opinion, and I don't see that changing.
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October 2023 by C T
I have never bought from here. But wanted to say you all need to tell Bobby wright to come back to country side auto. Those idiots that are running it now are horrible. Bobby took good care of us when he was there he made things right. These guys now are screwing people big time. Your lucky to have a great man like Bobby working for you
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October 2023 by Samantha Crowe
We can always count on butner to get us together in a safe dependable vehicle a special thanks to Nick the salesman who helped us get into our new car! He was amazing and one exactly what we needed so that we didn't have to spend all day at the lot!!!!
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August 2023 by Dawn Price
My son bought a car from there and 52 days later the motor blew. He was over the mileage for the warranty which was only 3000 miles. They are about to have a baby and bought the car to have reliable transportation for the baby and her mom. Now they are about to have a baby and have no vehicle and cannot afford to get another with the payments for this one!!!
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August 2023 by jerry decker
I’ve always found Jim Butner’s willing to help rather in their sales, payments, or their service department. They are friendly and courteous in dealing with people and seem sincere about helping fix any issues that come up. I feel like family when I go there.
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August 2023 by Stephen Lang
I've bought 4 vehicles from Butner 1 back in 2018 an I bought another in 2020 an bought one I in 2022 an just bought my 4 vehicle in 2023 always had great service when I see something they had I bought they treated me like family JB Butner an his team always taken care me
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August 2023 by Amber Latta
Customer service was exquisite. The second I walked through the door, I was greeted, they shook my hand, offered me a drink and were just so kind. They didn’t force me into a vehicle, they asked me what I was looking for, how much I could put down, and how much I could afford. They went over the top for me and I am so thankful. I drove off in a 2014 Buick Encore. ?❤️
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August 2023 by Linda Schweickhardt
Feels like family! Friendly, fair and most of all real! We had fun letting go of a sweet truck and advancing to a Jeep Truck. Love it and love that place!!!!!Most of all I am so happy they love and treat all people with grace, kindness and respect!Raise them right and they will not depart!
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August 2023 by Dylan Burns
I wish there was an option to rate less than a single star but asvthere is not, one will do. I signed a contract for a chevy traverse and had it for less than a week, everytime I used the a/c it flooded the floorboard. Mind you, it had supposedly been checked out by the service department beforehand. I took it back and got a 07 suburban that I had for over a year. It burned oil like crazy. Had to replace a wheelbearing and rethread valve cover bolts as they were leaking. I realize this is an as-is option to buying a vehicle, however I do not think it is right to tell the customer things work when they do not or just lie to them in general to get the sale. I was told that the 4wd worked but the cv locked up on me in the middle of the road less than a week after getting it and had to be taken out to even move the vehicle. When I first got the suburban, I was told by the sales associate that I could bring it back anytime. When I was finally fed up with it and wanted to do just that, they told me my total payoff had to be less than 5k before I could. Mind you, this information was not given at purchase. When I could no longer afford to pay for all the repairs needed, the full coverage insurance that is required, the biweekly payments, and the outrageous cost for the amount of gas it used on a weekly basis, I took it back. Here I am, two weeks later, and I receive a letter in the mail stating their finance office sold it at auction and got 5k out of it. They are requiring me to pay the remainder of the balance at a little over 10k. They threatened to involve their attorneys and take me to court, report the 5k they made on it at aution as earned income on my taxes, and have the IRS money from my paychecks. They now have it back on the lot for sale again. NOTE TO ALL POTENTIAL CUSTOMERS: THE 4WD IN THE 2007 CHEVY SUBURBAN DOES NOT WORK AND IT USES A LOT OF GAS!!!! Make sure to get every single thing they tell and/or promise you in writing before signing a contract with them.Sincerely,A very dissatisfied customer
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August 2023 by Kendra Lykins
They was so nice and understanding after what happened after my crash with the Mazda that I first got from there. They worked with me to get a car that fit in my budget and felt comfortable in. They went down on the price a little for me and went on a mid long test drive so we would know if everything was good. The Mazda I got from here was really reliable and lasted me for a year with NO problem at all. I hope the new Ford fusion will do the same thing for me too.
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August 2023 by Cathy Walker
Was very skeptical at first I hate car salesmen, talked on the phone very friendly and reassuring, went to the lot and they gave me a higher priced car to look at when I said the payment was to high they had me test drive a second vehicle I really liked it but payment was still a little higher than I wanted but they finally got to were I wanted to be very nice people and salesmen, guess that's why they have been around 70 yrs. They even called me a couple days later to make sure everything was going well I'm very happy with my new used car, thanks JB
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August 2023 by Vivian Carter
Need a second vehicle for work and town. Went on the website and found a couple interesting vehicles some more than what I wanted to spend. Staff friendly business very clean and comfortable. I've done business with them when the father was alive, only hope my experience this time is as great. Place is very nice.
