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September 2024 by Chris
9/4 update:
Tell me why Melissa thought it would be a smart decision to post the car, not have it ready for sale for weeks, lead me on telling me it would be serviced and ready to buy three weeks ago and TODAY, TWO WEEKS LATER, she feels the need to tell me the BMW sold and ask me if I’m interested in another car…she did that to be shady so here’s my response.
No, thanks - I bought my BMW as a CPO two weeks ago. You guys are classless morons and Melissa is about as useful as that Wyler protection you throw on every car you sell.
Each time I interact with someone from sales there's a multiple HOUR(S) long delays, if not days. I spoke with sales about the car on Friday, we discussed through Saturday about a Monday purchase.
Monday comes and I remind them multiple times
I'm out of state and they proceed to waste my
ENTIRE DAY while waiting on responses on final price and my trade value before I drive THREE HOURS. I need a pre purchase inspection and now the opportunity for that and likely for me to buy today is gone. Do you want to sell vehicles or not?
Why am I working so hard to purchase when you should've working hard to secure MY business.
When I call there's no answers and I even got transferred to some old ladies personal landline.
What the hell is going on here.
It is now Thursday and they have still yet to send the service report I asked for two days ago but are asking me about my interest in the car via automatic emails and texts that go without response. I was then FINALLY told by a manager/another random person using the same text number, that the car hadn’t been inspected or serviced and needs to be sent to a different brand for service because it’s not a Toyota. This is two days after they said the car would finally be ready and would update me first thing when it was. Now there’s no timeline and they refused to budge on price so I’ve wasted time on a car that isn’t even ready to be sold.
I’m genuinely embarrassed for you guys that you cannot even maintain a dialogue with someone who has negotiated the entirety of the sale that we’ve agreed to like it was pulling teeth just to connect. Why would I buy from you if you are unreachable pre purchase? You’d neglect me if I really needed emergency repairs.
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September 2024 by Felicia Cotton
Micah was very down to earth! Great to work with. Need to stop by and see their inventory!
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September 2024 by Lord Chewie
Normally good service.
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September 2024 by Keith
Fast and friendly!
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September 2024 by april mckinney
From the time of enter the parking lot to needing to make changes the staff was absolutely welcoming. Dennis Hughes greeted us with the upmost respect and consideration. I had a budget I needed to stick to and between him and the finance officer Levi they were able to give me both. I returned this morning with questions and a lady with long blonde hair greeted me kindly and help me find James to put my mind at ease in my new car. Thank you for this experience I highly recommend using Wyler Toyota in Clarksville for your vehicle needs!
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September 2024 by Raymond Ehlers
Always great service
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September 2024 by Adam Steinhauer
David Lee was my sales rep today. He was a great guy and super knowledgeable on the Tacomas. I would definitely recommend this dealership!
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September 2024 by eric sprgler
Jonah and the staff at Jeff wyler in clarksville Indiana took great care of us on our recent purchase of a pre owned vehicle.They are top notch people there with unmatched service ,I would recommend them highly to anyone interested in a new or used vehicle there .5 stars from us ,go check them out !Thanks ,Eric& Lisa.
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September 2024 by Rebecca Lucio
First time buying at Jeff Wyler Toyota and must say best experience ever. Our salesman Camari Phillips was amazing and very helpful would recommend him to everyone!
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September 2024 by Eric Daly
Omar our salesman and the rest of the team at Jeff Wyler Toyota made buying our new Tundra a Great Experience.
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September 2024 by Mark Leisten
1hour and 45 mins for tire rotation . . .other than that , friendly
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August 2024 by Valerie Gregory
Very good service went above and beyond I had an unusual problem
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August 2024 by Jacob Wilson
We had such a great experience purchasing our vehicle. Tyler Smith personally took the time to send us videos and keep us up to date on a car that hadn’t even arrived yet. Thank you for all your help, Tyler!
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August 2024 by Ronald Hall
We purchased a car today, and just wanted to say helpful Matt was. Matt worked hard helping us with the process, getting us close to our budget. We just wanted to thank him.
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August 2024 by Gene Baker
All good except my car sat in the staging area for 15 minutes after the service. I finally went in and asked if they were going to release it to me.
