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January 2024 by Holly D.
if I could give a negative rating I would. these people damaged my front door in delivery which cost 1,000 they would not fix it, we purchased an extended warranty on the appliance we paid cash for it and the refrigerator and the warranty in the summer of 2021 and we have now been without a refrigerator since November 30th it is January 11,2024 and they say the part is on back order and have no idea when it will arrive could be a week could be a year and instead of replacing our appliance they have lied and deflected and removed us from the system. They offered a "loaner" after almost 6 weeks and the loaner is the most basic appliance available and that's not what the warranty says to do. I can not describe in words how little these people care about their customers . I would warn anyone who is considering buying from them. You will be treated like a piece of trash and they couldn't care less about yo. I am calling the trouble shooter and hiring a lawyer because they need to be expose. I'd like to add that I am 73 and my husband is 75 and these people have let us go without a refrigerator for almost 6 weeks and looks as if we will have to sue them but first I'm going to make sure the public is warned
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January 2024 by Jill McQuillen
Friendly, so knowledgeable! I can’t remember the name of the person who assisted us, but he was awesome! It was actually the best experience I have had buying appliances. And the prices were comparable to the big box stores! I will never go anywhere else from now on!
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December 2023 by Patrick Shell
Great selection, and easy to navigate webpage. I initiated a text with a web feature, and was in contact with a real person almost immediately. After just a couple of messages, worked out a fantastic deal on exactly the item I wanted.Couldn't be more pleased.
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December 2023 by Drei G
Deciding on my home appliances took a few visits and Jim was very patient, professional and helpful. I am now replacing all of my home appliances and couldn't be happier. The delivery is only a week out from purchase for me and that’s perfect timing. I will refer my friends and family to check w Jim when purchasing home appliances. We compared their prices and they beat a popular competitor by a good amount. Eddie finalized the paperwork when Jim was off work, so that just shows they are a very well business. Thanks guys!
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December 2023 by E A
I called Charlie Wilson’s Appliance in search of a particular LG Washer model. Both times I called they were helpful. I spoke with Eddie the second time. He asked if we could try out the texting feature to communicate. I agreed and we finished the details via text. He located the unit I was interested in at their warehouse and the rest is history. Sent link to pay for it and worked out a time to pick it up that evening. Everything went smooth.
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December 2023 by Monica Purlee-McGuire
Walked in and was met by the most friendly guy. I told him I was just shopping around. Also told him the LG brand I was looking at. He took me to a deal that I could not refuse!! Never expected to get the deal I did. Walked out with a new fridge, stove, microwave and even a dishwasher that wasn’t even on my list but basically got it free due to the offering they had. I will recommend Charlie Wilson to everyone
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December 2023 by Kathy Barber
It was suggested that we check with Charlie Wilson’s Appliance for a Bosch dishwasher which we did - texted our questions on the online site about our specific request, received our answers & finalized our deal within a matter of approximately 20 minutes! If you know what you want, this was a painless & proven process. Thanks Eddy (Eddie) for your help in completing our purchase online & over the phone. We are looking forward to receiving our new appliance very soon!
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October 2023 by T H
Kyle was great ! He was very informative and knowledgeable about all the washers we looked at. His input helped us make a decision as to which appliance to purchase. The delivery and installation was quick and efficient The whole process was very seamless and we definitely will be a return customer in the future.
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October 2023 by Lindy Short
We have always had a great experience at Charlie Wilson’s, and have bought many appliances from them. Michael Fetz is an excellent sales rep, and we truly value his opinion and expertise.
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October 2023 by Joan Riley
My washer went out.I immediately called Charlie Wilsons. Phillip gave me some prices over the phone. From his suggestion, I bought a new washer and dryer over the phone. We set up delivery. Delivery guys were so efficient. They took the old out brought in the new, and had all installed ready to go in record time. That was done with trust. After 40 years of buying my appliances from them. Can't think of anyone else for my business than Charlie Wilson
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September 2023 by Ryan Dawson
**Don't buy from here**We bought a laundry center from them. As a matter of course, they gave us a discount because it was a little scuffed up. Unfortunately, we don't know whether it runs well or not, because the installers didn't complete the installation, and we can't use the appliance. The installers said that we had to contact our landlord to finish the installation, which is, frankly, insane.Predictably, our landlord says the installers are wrong and that they are responsible for completing the installation. Charlie Wilson's won't help us and our landlord won't us, so we're left unable to use the laundry center we just bought, and we're forced to go to a laundromat. We can't even put things in our laundry room because the installers left the partially-installed laundry center right in the middle of the room. Don't buy from Charlie Wilson's.
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September 2023 by Amanda Owen
I do not recommend buying from this store. First they charged my card for more then they should have and had to call to get that refunded. Then went to pick up appliance and get home and a part was missing, Tried calling a few times and was always told they would call back and they never did.
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August 2023 by Clifton Rice
I went to Charlie Wilson’s ready to immediately spend $1600 on a washer and dryer that was “on sale” and “in stock” but it turned out neither of those things were true. When I mentioned the sale price the lady acted frustrated and immediately shot it down and began to show me machines for $1000+ more than the sale price listed on their official website. I tried to shop local and support a Kentuckiana business but I honestly felt like I was being scammed the whole time I was there. Do not shop here, they will attempt to bait and switch you out of tons of money.
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August 2023 by Carmine Giglio
We were looking to replace our Maytag stove that we have had issues with for the past two years. We had heard about Charlie Wilson’s through local ads and reviews and thought let’s go here rather than a big box store.We were pleasantly surprised! We were met by Kyle as we walked through the door. He walked us through the selection process and what brands he recommended and before you know it we were sold on an LG stove. He explained the details to us and was very knowledgeable about LG and other brands as well.Since our dishwasher was acting erratically we figured let’s ask about a dishwasher replacement. Once again Kyle helped us immensely by walking through the selection process and the features we would want to see in a dishwasher.Overall we were very satisfied with our shopping and would go back to Charlie Wilson’s for any additional appliance needs!
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June 2023 by Maddie Clark
If you think you are doing a good thing shopping local… save yourself. Absolutely awful delivery and installation experience. Crew left huge dirt handprints on my upholstered kitchen island stools and my wood floors are severely scratched on both side where they carelessly wheeled out the old fridge and installed the new one. The left fridge door is misaligned and almost impossible to shut. They left and told me to find a piece of wood to put behind one of the wheels. Contacted sales rep who told me to “read the manual.” Would not recommend.
