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June 2024 by teri lies
Carriage Ford service did me right today, they stood by their word. Got me in and out. Thanks Bryan and Carriage.
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May 2024 by Jennifer West
This shop will not schedule appts for service, even for repairs under warranty! They expect you to drop your car off for a week and they will “try to look at it.” Ridiculous. I understand that they are busy and cannot do same day service. I am happy to wait, but they should let me make an appt and bring my car back when they have the availability. I shouldn’t have to be without a vehicle while it sits in their parking lot for days and days because they are backed up. Terrible service!
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January 2024 by Nicole B.
Incredibly rude customer service. Not helpful at all. I was treated more like an inconvenience to them instead of a paying customer.
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November 2023 by T Marshall
Came for a basic oil change, nothing else. And it was not busy and I sat for over an hour. NOT AGAIN!!!!!
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October 2023 by Shane S.
I have been to over 7 dealerships in the past 3 months looking for a new bronco. The sales staff was extremely nice (but that's also their job) However, when it came to the finance department & negotiations : couldn't be more disappointed. You'd think a gentleman with a 810+ credit score, a 30k+ trade in & $10,000 down payment would get I don't know, at least maybe 500-1000 wiggle room but this place wasn't willing to even work out anything at all. I should clarify- I am fully aware of the economy, the current strikes going on & the availability but come on. Every dealership I went to at least was willing to work with me. This place was over $6k KKB value & when mentioned, I was given a very sarcastic face. There is a difference between a dealership making money & just straight up ripping people off. As someone who worked for republic bank for over a decade focusing on exceptional customer service. I did not get that vibe whatsoever. If you don't care about a fair deal or being treated kindly, then definitively shop there! If you're like me & a realistic American - do not. A dealership 30 miles away with the same bronco with same mileage was willing to work with me & was able to at least help a little. This place has lost its morals/ethics (if it ever had any to begin with)
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September 2023 by Connie C.
I had a new transmission put in my Ford Escape 4 years ago. Now problems and they said my transmission pump is out and will be $6,000. to repair????? Ridiculous....
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July 2023 by Regina Pollard
Very expensive....50 bucks to put in a back break light, and i had my own bulb...lol never again!!!
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April 2023 by Alva S.
When I showed up for my oil change, tire rotation and to get my check engine light checked I was told it would be a day and a half, I would have to leave my car here, just for them to find out what the issue was on the check engine light when I was 95% sure I knew exactly what it was and just wanted them to double check. When I called to make my appointment I was NOT told I would have to leave my car here. Even tho I had a appointment they told me it would be 2 HOURS for a oil change and tire rotation, even tho I was one of the first people here. It's 150$$$ just for them to plug in a wire and press a button to look at a error code. WHAT A JOKE
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March 2023 by Tammy G.
Poorest customer service I have ever experienced with the people in the service department. I dropped off my 2018 Ford Edge to have a check in light evaluated on 11/16/22. A few days later I was told it needed a new engine which is on backorder. The engine came in 1/3/23 and 3 vehicles were in front of mine, would be 2-3 weeks. It was 11. I picked up my vehicle on 3/24/23. Multiple calls with service desk staff telling me "let me see what I can do and I will call you back" and never any response. I started going in person to get updates. We are short staffed, only 1 engine person over and over again, just a couple more weeks. Even speaking with the general manager, there's no explanation why the engine wasn't put in weeks ago. My vehicle was there for 128 days. I had to pay for a rental car that is supposed to be reimbursed, Ford Edge monthly payment and full coverage insurance while it sat for 4 months. Don't take your car here unless you have several thousand dollars to flush down the toilet.
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February 2023 by Paula J.
One of the best Ford dealerships! From sales toService the employees and owners treat you like family. Timely Repairs. Fair pricing. The pat's department and body shop alway goes above and beyond!
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May 2022 by Mark M.
They seemed surprised I was there and I called for an appointment. I wanted an oil change, recall review, and service for 70k miles. They changed the oil and the cashier called me up and gave me the keys. Really good oil change I guess but NO service!
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January 2022 by Jeff P.
I took my car in to Carriage Ford to get my window motor replaced. They fixed it which caused my door to flood with water every time it rained. I took it back and asked it to be fixed and also to replace a clip on drivers mirror cover. When I got my car back they had fixed the widow seal and glued the clip back together telling me it was new and now my radio/navigation system said "system fault". I asked them to look at it because there was nothing wrong with it when I took it in. The mechanic put it on a machine and said he would need to order a new one. I asked for paperwork and the mechanic said he would do it later. That is when the games started. That is backed ordered. That came in but went to another customer with the same car and same name and eventually went back. After a few months my radio/navigation started working again but I had no idea if it might go out again or not. I talked to the owner and he checked the parts department only to find out that no parts had been ordered for my car. I asked for the current paperwork for my car and was told they didn't have any. The owner said radio/navigation was working so everything was ok and offered me a free oil change. After I told him that it was his business and his responsibility, he finally agreed to have my radio/navigation checked out at my convenience. I was told that the mechanic who helped me no longer worked there so they couldn't discipline him only to have him call me an hour after talking to owner and tell me that he is still waiting on my parts to arrive. This process took months and was very frustrating. I was lied to on a constant basis for months. This place plays games. I don't trust them to touch my car. Beware.
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March 2021 by Lindsey B.
My fiancé and I visited this dealership looking to test drive the new Bronco... he is a fan and we are in the market for a new reliable SUV that is also a little sporty. We were greeted with the smell of cigarette smoke and four salesmen sitting on their phones. We were honest and said that we were not looking to purchase the same day. After asking for our licenses to test drive we were peppered with several questions about where we work and live... after finally being able to go out and look at the car the salesman climbed in the back seat and as we were about to go for the test drive he said "You know if you're not looking to purchase today we don't want you putting miles on our vehicles for no reason." Very rude and not what is typically expected at a dealership of this type... needless to say we will not be returning or recommending this dealership.
