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March 2024 by Mark Bleakmore
Pricy and didn't have all the parts I needed counter lady was super nice and very helpful
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March 2024 by Nancy M.
Bought our new to us rv here. Matt our sales rep was great. No pressure and spent at least 4 hours answering questions. We were only looking at a particular unit.
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February 2024 by Baruk Yahuah
As a 1st time owner of a 5th wheel my experience has been great so far. Tenille has been great along with Matt , Opie and Jamie. I purchased the 5th at the Louisville RV show this year. Thank you all for the great experience
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January 2024 by Phil A.
I bought my Momentum M351at Tom Stinnett's in 2020 and I had a blow out on my M351M traveling to FL. I needed a new rim, so I called the parts department for a new rim and Grand Designed did not have it in stock. They did the reserch for where I could source it from. They made no money on this and they were awsome to work with. I give them a 15 on a scale of 10 to be awesome job!!! Thank you again for thee help! Phillip Andres
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October 2023 by Sabine Beard
My husband and I traveled to Clarksville, IN, to look at campers and had a really great experience. Donna, Mark, John, and Paul all provided exceptional service. Donna in the sales department made us feel comfortable and we felt no pressure to buy. But we found a camper we loved and bought it. John was incredibly knowledgeable while giving us the walk-through. At every step of the process, we felt like we were part of the Campers Inn family. We are happy to continue doing business with them for years to come!
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September 2023 by Christopher C.
Driving our RV from Missouri to the East Coast we discovered a brake and turn light was not working. Happened to stop in at Campers Inn for help. Although busy that day, service manager Mark and general manager Paul took time to figure out the problem (bad fuse in a hidden location behind a wall) and fix it, even though the work took them past their usual closing time. We deeply appreciate everything Mark, Paul and the others at Campers Inn did to help us. They went above and beyond to ensure that we would have a safe trip, and we recommend this business to everyone. Thank you so much!!
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July 2023 by Alan C.
Just got Reflection RV repaired and they did a great job. I had several warranty issues that need to be fixed and took care everything that I asked to do. Mark and his team did a wonderful job.
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June 2023 by Eleanor M.
I had purchased a preowned 2020 Baystar ! by newmar , not happy with the service and team at Toms campers Inn . They was supposed to prep the Motorhome and in fact they didn't do anything ! knowing there was a dog in the motorhome previous . it was disgusting and dog food and dog hair every where . this wasn't a cheap purchase for my husband an I. I am 8 months pregnant and all I been doing since I got the RV is been cleaning and cleaning up dog hair . I'm so upset. I have proof of pictures . campers inn should be ashamed of their company and how they do business . I feel like they took the advantage of my husband and I. would not do business with them ever again...
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April 2023 by Chuck Distelrath
Everything you need for your RV. Also all kinds of new and used RV'S.
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March 2022 by Luke West
The service department is phenomenal. I had an issue that needed to be fixed and I had a few people help me without question. I was from out of town and they helped without any hesitation. This place is amazing. I would recommend!
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June 2021 by Paula B.
Update on service...mechanic called and guess what? they got the wrong part....it has been 4 weeks....how much longer?
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March 2021 by Chris Mattingly
Went for a replacement part. They were super helpful and friendly.
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August 2020 by Stephen T.
While we didn't buy our camper from them (due to the model we wanted not being in stock and no time to order it), we have used their parts department on several occasions. Without fail, the parts department staff have been terrific! While I might not know the correct term or name of the part I need, other than a "thing-a-ma-bob" or a "what cha-ma-call it", they always seem to be able to decipher what I need in a friendly courteous way and it's mostly been in stock.
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July 2019 by Donna B.
Sign here please....................service gone!!!!! Wow, where to start? The sale, hum it was easy enough I suppose even though they try to make more on jacking up financing percent until you tell them your credit union is cheaper then they will meet it, must say credit scores 840. Purchased a used 2018, in 2018 supposedly used 3 times and family decided wanted bigger(sleeps 10, 35 ft). May 2019, we hadn't owned a year yet but took back in for the suggested service check of $200.00, but thought we were dealing with a professional camper dealer, that went away when ole Tom bailed and global Campers Inn bought in. Everything checked out fine or so they said, not even sure anything was done.If could would not even give one star. *******UPDATE- The staff in service, parts and warranty are the worst I have ever seen, worse than a car dealership. When you need your extended warranty it becomes a total joke. When the service manager says his part person has tried to contact the manufacturer and can't get hold of them, yet you pick up the phone and call several times and receive emails from them here comes the delay tactics. When you purchase they are all about being helpful and out the door. When you need service you are put off. Soooo we asked for a manager of the manager, lmbo. While on the phone with this "manager"(Mark Montgomery) he is telling us how they can't get hold of the manufacturer again even after I told him I called that morning 4 minutes after they opened, I dialed the number again and guess what a parts lady answered as I am discussing the dealership having issues contacting them and the manager still on phone thru Bluetooth in vehicle he precedes to call the lady a liar???? What the heck? You sell and promote this manufacturer but tell your customer that you sold this product they are liars. Best yet, he does after this call them, calls us back and said he sent an email with descriptions of what was needed 40 minutes ago( funny b/c this issues hadn't been 40 minutes old), no apologies. We called manufacturer 30 minutes later and she checked both emails that he was given and still had not received, I also asked if he was as rude and obnoxious as when on phone with us, she said he tried to start out that way but she wasn't having any part of it. If they tell you you are priority especially with your platinum extended warranty, don't believe it. If your buying you will be treated like royalty. Keep in mind our RV IS A YEAR OLD AND HAS A LONG TIME LEFT FOR THE "EXTENDED WARRANTY" 07/15/19 Still no camper after told they were taking part of unit on lot(07/09/19)and had ordered metal. 07/11/19 receive email stating they ordered the part instead of taking it off of the one on lot. Today, I call the manufacturer to find out they did order a part however after doing due deligence for customer service they found that the dealership negligence of ordering as protocol has been in past via calls and email, they ordered the wrong part. If they had done as they should have the right part would have been ordered, but after calling the lady a liar they chose a differnet route, which costs us the owner more lost time. Yes we have tried to go to corporate but they continue to make excuses for the poor service department. Since we purchased there have been several other RV Dealerships open around us and will receive our business in the future. ******At least the manufacturer continues to apologize for the bad service from dealership, and has gone above and beyond after being denegrated and called a liar, not once has the dealership shown ANY concerns with the delay.*********
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May 2019 by Reggi B.
Campers Inn, We recently had the need to go to the Campers Inn RV of Louisville, Inc. We were literally staying next door at the Louiseville North Campground off Marriott Drive. This was our initial trip in our new RV that we recently purchased from Camper's Inn, Merrimack NH. Unfortunately, being novice campers, we made a bad decision when we arrived at our campsite. We had to unhitch and re-hitch a couple of times because of rookie positioning of our 5th wheel. Before we could re position to the right spot, we ended up damaging the actual hitching mechanism of our Pullrite autoslide hitch. we spent an uncomfortable Sunday night not able to open our slides all the way. Luckily, camping right next door, we went to Campers Inn as soon as they opened the next morning, hoping for some help for our situation. Although they were extremely busy, one of the service people immediately asked what we needed and was extremely helpful to begin a solution for us. He began trying to find a technician who had a moment to spare, when the Service / Parts Manager (Mark Montgomery) having come in on his day off, came over and took us under his wing. He came outside to our truck and accessed our damage. He also made calls to the Pullrite company for advice on fixing our damaged hitch. We all decided to replace the hitch mechanism rather than taking the chance of a repair. He then was able to overnight the part and have us happily on out way the next day. We are so pleased to state that the people we interacted with were the most helpful, polite, and courteous group I have ever encountered .I would like to specifically name Mark Montgomery for going way beyond normal customer service and making us feel like VIP's the entire time. I would also praise Dave ??, the technician who made our repairs in a fast and efficient manner. He also could not have been nicer!! Everyone should be very proud of your Campers Inn in Clarksville Indiana as my wife and I are. Sincerely, Warren Marion 16 Glen Denin Drive Salem, NH
