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August 2024 by Roger Borkstrom
This company charges 50% more than other companies.
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August 2024 by nathan hagan
This review is specifically regarding the Clarksville Indiana store.
After losing all of our belongings to a house fire, I made a laptop purchase to replace a laptop that had been lost. I purchased an Asus ROG G14 gaming laptop, primarily because of the sale that had been running at the time of $500 off.
While waiting for the associate to retrieve the laptop, I grabbed a logitech headset as well as a mouse.
Later than evening, I tried the headset on only to find that it was too small to fit my head. A return shouldn't be very difficult, especially when it was placed back in the original package.
I arrived at the store to make the return. The associate working the customer service counter was courteous and polite. I explained that the headset was too small for my large head and would like to return it. He was able to locate the purchase on my account, and proceeded to process the return. Once it was time for the transaction to take place for the refund, the register showed that I owed over $400 after the return. This didn't make sense because the headset was somewhere around $80, and they should be the ones refunding me. He quickly recognized the issue, and stated that their system had "bundled" my purchase of the headset with the Asus ROG G14 laptop. This caused the system to show that the reason I had received this discount, was due to the purchase of the headset, and returning the headset would negate the sale price on the laptop. This was an obvious error to the customer service associate, but it required a supervisor to override the transaction. That shouldn't be a problem, however the supervisor insisted that I would need to repay the difference of the sale price for the laptop if I were to return the headset. After trying to inform him that there was no bundle sale going on for these items, he refused to proceed without the returned payment for the difference of the sale price. This supervisors name is Sean. I then asked for his managers name, and stated that I would like to speak with him. He responded that the managers name was also Sean, and walked away. After a few moments passed, I asked the customer service associate if the manager was around, and he mentioned that he saw him walking our way. He then motioned for the manager, who rudely responded that he'd be with us in a minute, he needed to speak with Sean first. The customer service associate responded that Sean was asking for him to assist with my return. The manager then rudely re-stated his comment, and proceeded to have a conversation with Sean. After approaching the customer service counter, the manager stated that "the items were part of a bundle and they could not process the return without the repayment of the difference in sale price of the laptop." He refused to hear anything that I, or the customer service associate had to say. After becoming more vocally aggressive towards me, and refusing any more services on the return, I reached out and grabbed the receipt and headset package off of the customer service counter. I informed him that if this was the way they are treating customers, I would not be returning. He then made claims that I "came at him" and proceeded to have security photograph me and have me banned from the store. While approaching the exit, I made comments about being confused about what was happening. The manager, while customers were present, turned and shouted across the front of the store that I needed to leave before the cops arrived. Again, I am told this managers name was also Sean.
After this incident, I was able to confirm with bestbuy that there was not a bundle discount, and the return should have been processed without issue.
We will be replacing every electronic device, appliance, TV, speaker, and computer that was lost in the fire. We will be making those purchases elsewhere due to the unprofessional behaviors displayed by both the supervisor and manager.
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August 2024 by Bryan Heflin
For the most part, you can find what you need. There is usually someone who can help point you in the right direction if you need help finding something. I miss the games and movies. They are just following the current trend I guess. Either way, it's still the best place to have what you need readily available.
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August 2024 by Kimberly Mayfield
It took some time for me to be helped by someone. After that, the service was good. Team member was nice and friendly and seemed pretty knowledgeable at answering my questions.
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August 2024 by Gary Weigleb
I went in to purchase a 1,200.00 DJI drone, and made eye contact with two employees while walking back to that area. Then, I was standing there for 5 minutes looking at the drones and out of the corner of my eye, I saw two employees, within minutes of each other, walk past me and look my direction. The place was a ghost town, so I went to search for some help and ask for a manager at the front greeter, and he pointed to the manager, ( Sean) which, surprise, he was one of the 2 that walked past me and had made eye contact just a few minutes prior and standing at the check out talking with two other employees.
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August 2024 by Susan Bingham
When looking for an electronic item u can bet they have it and u can't help looking at all the things they do have
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August 2024 by Jeremy Mccutcheon
Loved it
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August 2024 by Lawrence Howard
Staff is always nice, although there have been quite a few times where people try to upsell me or my family different protection packages that aren't really needed
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August 2024 by Connie Smith
Very nice sales person.
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August 2024 by Steven Kappus
Ordered online tonpickup in store and was done within 5 minutes.
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August 2024 by Grace Allen
Stood for at least 15 minutes for someone to help me purchase an Apple Mac desktop. Multiple employees just standing around talking to each other and not one stopped to ask if I needed help. This store used to be great with customer service… not anymore. Best Buy of Clarksville lost a sale of at least $1,500 today.
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August 2024 by Beverly Benefiel
Not only did I get a tv, the Geek squad help my granddaughters with their iphones that are trackphones and I didn't even buy them there a couple years
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August 2024 by Tom Caufield
The staff was friendly and knew their products and where to find them.
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August 2024 by Wesley Wells
Just good place to get electronics .
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July 2024 by Maxwell Malone (Wellitis)
I was very pleased but had not been in the store in a while. They have some very cool electronics. I need to go more often. I noticed that their pricing is more competitive with online-only stores than it used to be. I wish they carried more cables and adapters like Radio Shack used to, though.
