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August 2024 by Kelly Marks
Excellent service and communication. Timely repairs. They had the vehicle ready earlier than expected. Highly recommend
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April 2024 by Debra Cronch
Not satisfied with service at all
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September 2023 by John M.
Great service, great quality! Not the cheapest repair but you get what you pay for and we are very pleased as usual.
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August 2023 by Joel Justin
Poor quality and service.
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May 2023 by Deb L.
Horrible service. The owner is rude and has terrible customer service. I think her name is Ashley. She's a horrible person to deal with. Car was not satisfactory. All they did was shit work and washed it really nice. Don't go here
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May 2023 by Deano Pearson
As a district manager for a global auto repair corporation I was very unimpressed with the customer service. I was immediately declined an estimate over them “not working with my insurance company”. Even after I stated I would just pay for it out of pocket to simply have it done (I don’t mind paying for something I need) I received the same reply. Instead I took it to Caliber on Rt 6- night and day difference. The girl @M&S provided terrible customer service and clearly not a very good listener. I hate writing reviews having to deal with them myself all day for accolades or corrective measures- but this instance was absolutely necessary. Avoid this place. Go someplace where they will listen to your needs and correct the situation for you- rather than state the reasons why they won’t.
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February 2023 by michael Laingren
Terrible quality in there workmanship and customer service. Wife came home in tears over there lack of quality.Services: Body & Trim
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February 2023 by Benjamin Fickel
The communication, and professionalism was terrible. Was originally told on October 26th that they could start work on November 14-21 then on the 13th they changed the story that they couldn't start until December 6th. It was too late to take it to another shop since other shops were booked out further and insurance was already started so we continued with them.After this they had said the vehicle would be finished before Christmas. To get an update on the progress of work I would have to call it was never communicated what was going on, they spent over a week submitting a supplemental which was approved within a day and paid by our insurance.Then on December 15th they changed it again to being completed by the end of the year which I had to call to get that update they did not reach out to us or inform us or let us know.When I called after Christmas they pushed the delivery date again until January 7th, then it moved again to January 12th, then was pushed again and finally finished on the 18th.Everytime the delivery date was moved we had to call and ask what was going on. They never communicated, called, or emailed to let us know something changed. All the answers they would give me were vague unless I pushed for dates or more information.When I went to make finial payment I had a question about the estimates and final bill and was berrated and accosted by Ashley.The work it self was good but the commutation issues and professionalism displayed by the staff was terrible and made the experience awful for my wife and I.I would not use them again or recommend them to anyone.Service: Body & Trim
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January 2023 by Benjamin F.
The communication, and professionalism was terrible. Was originally told on October 26th that they could start work on November 14-21 then on the 13th they changed the story that they couldn't start until December 6th. It was too late to take it to another shop since other shops were booked out further and insurance was already started so we continued with them. After this they had said the vehicle would be finished before Christmas. To get an update on the progress of work I would have to call it was never communicated what was going on, they spent over a week submitting a supplemental which was approved within a day and paid by our insurance. Then on December 15th they changed it again to being completed by the end of the year which I had to call to get that update they did not reach out to us or inform us or let us know. When I called after Christmas they pushed the delivery date again until January 7th, then it moved again to January 12th, then was pushed again and finally finished on the 18th. Everytime the delivery date was moved we had to call and ask what was going on. They never communicated, called, or emailed to let us know something changed. All the answers they would give me were vague unless I pushed for dates or more information. When I went to make finial payment I had a question about the estimates and final bill and was berrated and accosted by Ashley. The work it self was good but the commutation issues and professionalism displayed by the staff was terrible and made the experience awful for my wife and I. I would not use them again or recommend them to anyone.
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November 2022 by Peter Ruvalcaba
Terrible communications. They don't respond. I have called, visited on numerous occasions after initial visit; had insurance file sent and for a month have been waiting for at the minimum an around date to bring vehicle in. "The supervisor will call you". I would go elsewhere based on my experience.
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October 2022 by Nerijus Jukonis
After my Lexus LS430 was damaged by landscapers I took my vehicle in to paint. Two State Farm Claim numbers 142335158 May 06 2009 and 143026328 Apr 23 2010. Every single area that was painted now has corrosion damage. Second time vehicle was being painted it sustained intentional damage. Mark Levingston speakers and subwoofer was busted on purpose, rubber seals were broken an damaged. Front windshield was not properly installed and who knows why it was removed in a first place. Now Lexus LS430 has serious body damage issues and I will be filing claims under State Farms Lifetime warranty for repairs. I would never ever take any vehicle to this shop.Service: Painting
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August 2022 by Orlean Miller
Very friendly and helpful. Was kept up to date on everything!
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May 2022 by Azinye Fantasy
It took 4 weeks to get my car back. I'm assuming cause of COVID but when I got it back it looked beautiful as ever. I had hit an animal and messed up my hood pretty bad. The front desk helpers were very polite and helpful. The mechanics know what they are doing. I wish they had their own warehouse so they could get parts faster. I recommend their service based on my first visit. Thank you so much.
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February 2022 by Josh Schaus
Replaced my mirror cheaply enough that I didn't have to get my insurance company involved. Got it done quick, work looks good, location was convenient. Didn't even have to schedule anything, just dropped in.
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January 2022 by Cheryl Allen
Great work and customer service...definitely a 5 star rating! Ashley is an amazing manager.
