-
October 2024 by Joy Zandstra
My husband was in an accident and a witness referred us here and everyone we worked with was amazing. They provided a predictable outcome to a very unpredictable event. Highly recommend.
-
October 2024 by Randall D
Absolutely an amazing experience. These people are so nice and took care of my wife and I promptly and respectfully. We were hard-pressed because I got into an accident and needed things to move along rather quickly so I can get to work when I have to be in the office in downtown Chicago. In addition, I came 15 minutes to closing time and they invited us to sit in the AC and submit an insurance claim in the moment so they can get our car in their queue. We simultaneously went to the enterprise (in the same building) and got our car rental THAT SAME DAY! Mind you all of this is happening after work hours by now.
I got my car a week ahead of when they initially projected it to be ready and the quality of the work is flawless.
Superior customer service like this ought to be modeled by all
-
April 2024 by Steve Beseke
Service was quick, updates provided regularly, customer service was friendly and helpful. Highly recommend.
-
February 2024 by Chris Kwak
Great service,staff mechanics! Very happy with my car repair. Responded quickly every time I contacted them. Worked with the insurance company for me. Great establishment.
-
January 2024 by Scott Powell
Friendly and knowledgeable staff. We took our Volkswagen Tiguan here at the recommendation of our insurance company. So far they have been efficient and appear to be good at customer service. They were number two on State Farms in network shops near us but are much closer to us so we picked them. The promised completion date is much quicker than we expected.
-
January 2024 by Timothy McKinney
Had an appointment for an estimate after telling secretary I wasn't sure whether I would be turning it into my insurance or self pay, guy checking out damage acted like it was a bother from the beginning, then looked at it and said that he couldn't do an estimate until my insurance was contacted. Total Waste of My Time!
-
December 2023 by Fonetta Askew
Tom and Ed's did an awesome job on my Palisade. It was repaired on schedule. They also cleaned it up soo nice inside and out. Very friendly staff. I also like getting my rental car right next door from Enterprise. I'm very Pleased with everything thing! ?Thanks again!
-
November 2023 by Robin Paolone
Great Service Everyone there is Great
-
November 2023 by Matthew Krahn
Nice and friendly
-
June 2023 by Michelle Ferrero
Sad to say, anytime I have called this business for clients of mine ~ the gentlemen that I have talked to are always so rude and act as if I am bothering them. After my last call, I've decided it's time to deal with a new company.
-
May 2023 by Lori D.
I'm giving these guys a total 5 review. I was next door picking up a charted group at Enterprise whe. I noticed my back up camera had popped off. I went in and asked for a ladder and some glue so I could stick it back on . Not only did they came out and did the job for me it was done in less.than 5min. These guys are great.. Thank you so much. You guys are life savers..
-
April 2023 by Skorpyun's Lair
They did a great job on my rear bumper but, they don't do rust work and whoever portered my car decided to adjust my seat and the back rest and all my mirrors so that when I got in, my chest was almost in the steering wheel and all my mirrors were jacked. Made me wonder if someone took my car home for a night.I was an ASE certified car tech and one thing I never did, was touch a customer's mirrors. I'd just move my head around and I always tried to adjust only the distance of the seat. Never played with the back rest and I always tried to put it back.I gotta take a star for being afraid of rust work and another for the ridiculous amount of cockpit adjustments with 0 effort to try and at least get it close.
-
December 2022 by Bobby Brooks
Everything here seems great except for the actual bodywork itself. The car I brought in is 2019 and low miles. Took my car in for a minor fender bender and unfortunately for Tom & Ed’s I have a better eye for things then the average person. It seems like when they took the hood off they scratched the corners of the pillars and just put touch up paint where they scratched it. There’s also still a minor mark on the bumper it looks like something came up from underneath and almost put a hole in the bumper weather it was from the accident or Tom & Ed’s I don’t know but what I do know is that it wasn’t there before. Talked to them about it and it basically doesn’t seem like they care. Will not recommend based on the work
-
December 2022 by Tom Barber
Superb results after a terrible car accident.
-
November 2022 by Cody Albright (Dimlight92)
These guys are fantastic! I hit a deer about three weeks ago and the front end of my car was destroyed I took it to Tom and Ed's and they did everything they could to help when it was time to come and get the car it was back to 100% everything lined up and is straight highly recommended and they deserve a 5 star thanks guys you hard detailed work is highly appreciated!
