August 2019 by Travis B.
****BEWARE OF SOUTH SHORE FLOORING**** We ordered two Hansgrohe brushed nickel shower kits from Amazon thinking they were coming directly from Hansgrohe. When we realized that only part of the order was sent and what was sent was a much less expensive chrome finish, we realized that the products were actually sold by South Shore Flooring who is impersonating Hansgrohe on Amazon. I was told by, Hansgrohe, who have been incredibly helpful with this, that South Shore Flooring is not actually a Hansgrohe distributor. We called South Shore Flooring and the sales manager refused to talk to me (first sign of fraudulent business practice). A customer service rep from South Shore Flooring, Andy, has told me various reason why they won't exchange the wrong items they sent me for what I ordered, from Amazon won't let them (a lie), to "there is just nothing they can do". The reality is that they could do a lot including be an honest business, but it is clear that they are not honest and will rip you off if they think they can. Not only will they not exchange for the items I actually ordered, but they also haven't offered to refund me the several hundred dollar difference. This is probably the worst customer service experience I have ever had and the problem was their fault. I am simply asking them to fix their mistake. ******AVOID THIS COMPANY*****
