Total Wine & More is a popular destination known for its vast selection of wines, spirits, and reasonable prices. Customers appreciate the knowledgeable and helpful staff, with Drew, Shilpa, and Zach receiving high praise for their exceptional customer service. Many shoppers are impressed with the variety available, especially after the store's expansion to new locations. However, some have noted issues with the rewards program, finding it slow to accumulate points and that points expire too quickly. There have also been concerns about misleading price tags, where the vintage displayed does not match the bottles on the shelf. Overall, Total Wine & More is well-stocked and offers a positive shopping experience, despite a few areas for improvement.
Drew the spirits manager was eager to help and was more than patient with all my questions and requests. 5 stars for his customer service. Outstanding.
December 2024
They are well stocked, have good selections and reasonable prices. However, the price tags are often misleading. Many times the price tag would have a great vintage for a very good price but the actual bottles on the shelf are from a different (mediocre) vintage, hence the price.
December 2024
Always end up buying something, just not what I come in for. Good store.
