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September 2024 by Dorothy Hughes
I appreciate that I asked for same day service the day before the start of a holiday weekend and my car was serviced that afternoon. I barely had time to settle into the waiting area and read a bit of the book I brought, and my car's oil change was completed. I was given a thorough explanation for what they did and what could wait for more milage before needed further service. I was treated with courtesy and respect.
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August 2024 by Seth Foote
Staff was clear and communicative. Everything was done in a timely fashion. Mechanic identified other issues, but wasn't pushy. Photos of issues was a nice touch.
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August 2024 by Mark Snapp
Having visited PFM before and having work done there on my 2017 Ford transit T250 van (work van) I went back a second time to have the driver side exhaust manifold worked on and repaired. The passenger side had extensive work that needed to be done. Bolts needed to be extracted ( they had to purchase a special tool to do the job) and with all labor parts and a few small minor other things was over $4000 at cost. Knowing that the driver side was going to be more extensive and possibly more expensive I had to have this done because it’s the way I make my living. Dropped the van off and only heard from the technician one time because I called a week later to check on the progress. The story I got was they were letting the bolts soak in penetrating oil so they could try and remove them. After an additional week I drove to the shop, saw the van sitting in their lot and asked again what the progress was and got the exact same story.needless to say I took my keys and took my van and drove it away. Never going back to this place again. Poor customer service, poor communication and my thinking is they are overcharging customers.
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August 2024 by Jason Minor
Great experience and great customer service. Would definitely recommend them to anyone for service.
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August 2024 by Michael Davis
What a great experience! I highly recommend PFM Auto & Fleet! From Keith to Chano and the wonderful service technicians I am always in good hands. They all go the extra mile to provide top notch service and explain everything along the way! I won't go anywhere else!!
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August 2024 by Julie Baumgart
Keith is so personable and helpful! Ive been coming here for 5 years and the customer service is unmatched!
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August 2024 by Abby Mulligan
Thank you to Andy for your awesome customer service, even though I didn't end up getting my car fixed here, he was honest and upfront with my about the situation and followed up the next day to check to see if I was able to get it in somewhere and fixed.
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August 2024 by The Bryceroy
Saved my ride from blowing itself up, and they got the work done days ahead of schedule. Very professional shop!
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August 2024 by Paris Buslon
We’ve been longer term customers of PFM and they always let you know up front cost and timeline of any repairs. They treat you like family and do an awesome job!
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August 2024 by Kelly Shea
Your team in Carmel is amazing. They know us by name and are so polite and helpful, always. Would never go anyplace else.
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August 2024 by Linda L Longfellow
Best place to get your car maintained. Service techs are very professional and courteous. Even when I come in 30 minutes before they close and they help to get my car fixed. Plus I’m thankful for the courtesy car rides to and from work.
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July 2024 by Cheyenne Ford
The team at PFM are so great to work with and do a wonderful job of taking care of us!
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July 2024 by Fred Stark
Took the time to identify the part I needed - and had one...simple request.
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July 2024 by THOMAS HARWOOD
Professional, courteous and quick. 4 new Goodyear tires, car drives great!
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July 2024 by mandy
Friendly and efficient service. Trustworthy and fair. Been coming here for auto maintenance and repair for years.
