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August 2024 by Joe K.
It took eight hours and $1500 to be told they didn't know what was wrong with my dog. Construction means the waiting room is a closet and you will have to sit outside or in your car. Avoid.
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July 2024 by V. C.
I am giving this clinic one star because they have a fantastic vet dentist. He deserves much more than a star. The clinic deserves nothing. When I first did my consult, which had to be paid for in advance , I was in a waiting room inside the building. I was not allowed to enter the exam room with my dog, because of "construction." I did get see the vet at that time. He is a caring, knowledgeable vet, without question. When I brought my dog in for her dental surgery, I arrived to find out there was no longer a waiting room. They were coming out for her and I would wait outside. This should have been told to me in advance before waiting for weeks. I was charged $2800 in advance over the phone by the office staff. I was not allowed to speak with the vet that was going to do the surgery. The support staff came out and took my dog, admidst my protesting that I was being kept out of the building. Does anyone know that these pets are family? I was offered an option of rescheduling until October by someone over the phone that managed the clinic. It already had taken weeks to get an appointment, and it was crucial as she had an infection. During her oral surgery, they did need to talk with me over the phone to get approval to do procedures that would add money to the bill. Once again, more money up front. What if my phone had gone down? What if I could not be reached because of location? There are a dozen variables that said they should have made other arrangements. Oh, and did I say it was 90 degrees that day? So waiting in the car from 7:00 to 4:00 would have been unbearable. I understand construction, but I also know that construction can be done in a way there is a waiting area for people who have pets undergoing serious procedures that are life threatening. Once again, I must state the vet involved saved my dog's life. He is a fantastic vet. But, the clinic has procedures that are not caring in any way. These pets are family!
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January 2024 by Robert S E.
A nightmare. I called in advance and told them my cat had a hairball, and could they help her. They said yes, they had the staff on hand. I got there at 8pm. The woman behind the counter said it might be 3-4 hours before she could get treatment, but the tech would check her out in 30-45 minutes. I told her "If it's going to be 3-4 hours, let me know, and I'll just come back tomorrow". An hour later the tech came and got my cat. Cut to the chase, 6 HOURS LATER AT 2AM, after asking for any status or progress repeatedly, I was told they hadn't gotten to her yet Everybody who had come in after me, had gotten their pet treated and left. I asked to talk to the supervisor on staff and told her it was unacceptable to tell someone 45 mins, or 3-4 hours, and leave them hanging in an unheated lobby for 6 HOURS, repeatedly telling them they were getting to my cat, when they had done nothing. I was pretty calm up to this point, but, the supervisor interrupted me and said "Do you want an explanation, or are you going to stand there and keep disrespecting me?" Yeah, telling them their service and treatment of their clients/patients is disrespectful. My problem isn't so much how long it took, but their complete contempt for me and my cat by not communicating to me the situation, and repeatedly lying to me about it. Had they told me it was going to be 6 or 12 hours, or days....that would have been a different issue. But, they are liars and don't give a damn about their customers or animals patients.
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November 2023 by Greg Q.
Being from New Jersey, we found ourselves far from home and, our beloved veterinarian, when our 7 year old Golden Retriever became ill. It was a Sunday afternoon when Charlie developed a sudden illness. Luckily we called our daughter's veterinarian, Cottage Animal Clinic of Carmel, and they suggested MedVet. When we arrived at 5:30 the place was packed. We read previous reviews and braced for the worst. We expected that it would be expensive and we expected that the wait would be long. Neither of those expectations were disappointing. We were there for 5 hours and it was expensive but they solved Charlie's problem and he's been on the mend since. They've also been pretty responsive with follow up questions and have been in sync with our veterinarian. I can't give them a 5 star because they don't deliver services that support their pricing but ... if the decided to dedicate themselves to great customer service, people wouldn't mind paying the prices they charge. Also, pray for those families and pets that need their services. Ciao.
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November 2023 by Steve L.
They were very understanding and helpful great staff . Let us take or little guy home to be put down .no pressure they seem to want to do what's best for us and our pet.
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November 2023 by Brianna H.
They completely take advantage of you. I called and they said the had a "$150 visit fee" based on care it would go up from there. They did not share they add on admin fees for "staff and resources" not sure what that means and why it is not under the 150 visit and of course they do not tell you till it's over. Pretty furious for all the extra unnecessary costs. We will never return.
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November 2023 by KC K.
IF YOU HAVE AN EMERGENCY DO NOT TAKE YOUR PET HERE. I can barely describe the anger and disgust I have with the service at this clinic and its abhorrent and predatory business tactics during a crisis. I understand that emergency veterinary medicine can be a thankless job and is in itself emotionally draining, and thank them for what they do, but the business model here is predatory. Our dog impaled himself on a fence. We physically pulled him off and rushed him to the emergency clinic where they proceeded to have a base-level employee apply pressure for 2 hours and take vitals. I was told he was stable and that they would call a surgeon. Stabilization in their eyes was to have someone apply pressure to the wound and sedate him. I'm then informed that he is spiraling AFTER 2 HOURS of nothing done and informed it would be $9000 dollars to have them call in their surgeon... Again after 2 hours of radio silence and doing nothing they offered to call a surgeon for 9K who was an hour away. I cannot fathom how an on-call emergency vet surgeon would be so far, but at this point, no meaningful care had been done and they'd wasted precious time. Their predatory business tactics continued when I stated I wanted to take my dog to another clinic with an on-staff surgeon. I was informed my dog would either "die there or be treated there" and that they would not release him to me. I would highly suggest that legal contact Dr. Lada and advise her of an owner's rights to their animals. I never signed paperwork releasing my rights to my dog, and for her to tell me that without $9K my dog would be leaving dead is not only inhumane but highly illegal. It is sickening that Dr. Lada waited until such a crucial point to offer what would be to many people, financial devastation or nothing. This "emergency vet" is not here to aid in actual emergencies, they are here to wait until the last possible moment and drain your pockets. I hope this will serve as a warning to everyone. If you want to put your pet down or you don't have an emergency, then MedVet is your place. But if your beloved pet's injury is serious, your animal will likely have to be "spiraling" before any treatment can be made. Though our surgeon was fantastic, everything else about this process has been a mess. 3 hours for any actual treatment is both inhumane to the animal and sickening. Again, I do want to give credit to the surgeon as she saved my dog and did a great job. But for those considering and in a timely emergency, please do not go here. Your animal will not likely not survive and you will have nothing more than ashes and a $10,000 bill.
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September 2023 by Seth W.
Excellent veterinary care. Caring and compassionate. Would not hesitate to return if the need arises.
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August 2023 by Sandra D.
No empathy from the young vet. She was pessimistic, telling us our cat would die if he was not hospitalized. She was pushing for hospitalization, which was quoted at $5,000 with a 50/50 chance of survival. Extremely slow service. Be prepared to wait hours to be seen. We could have driven to Chicago and return to this hospital and still have no service. No updates on waiting time. Not sure why we had to wait a long time. Hospital was not full. Never again!
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August 2023 by Amy S.
Our outcome was not what we wanted but we feel that our Gracie was well cared for during the time she was there. We tried another emergency hospital prior to this one and left because we were not confident in the care our dog would receive there. Med Vet is still returning our calls even though our Gracie did not make it and keeping us informed of outstanding test results that could effect our other pets. Losing a pet isn't easy but they treated us and our Gracie with compassion until the end.
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July 2023 by Haley N.
I am a 20 year old who is still figuring out being adult let alone having pets and figuring everything out for them. My dog became very sick in a very small span of time out of no where and i brought her in monday night (about 72 hours ago) and i just got home with her because she had to be hospitalized. the whole time they communicated so so well, specifically Dr. Ashlock and someone who worked with her named Abby. They were amazing and so helpful and communicative and answered any of my questions without seeming annoyed by my never ending list of them they were open to visits, so understanding, and made me feel as comfortable as possible while waiting for sadie to recover. my dog is home to finish her recovery but without the team here she wouldn't have gotten better at all and i am just so so thankful, especially because she can be such a handful
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June 2023 by Nicki V.
there is no better emergency care! but if you need neurology or cancer go to vca fishers emergency and specialty.
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June 2023 by Lisa O.
I took my cat there after his regular vet took x-rays and found his jaw was dislocated. When we adopted him, 6 years ago, he was missing part of his bottom jaw, and now the remaining part was dislocated. We had noticed he was drooling and his jaw was pushed back much farther than it was the day before. The dentists at Medvet felt that his jaw had malformed over time and there was nothing they could do. I told them that his jaw did not look like this 24 hrs ago, but they dismissed me. The dentist themselves would not talk to me and kept sending another Dr out to talk to me. I asked the Dr if the Dentists had looked at the Xrays and he replied"I think so" . I told them he couldn't eat and they said that they felt he could eat and to come back if he didn't. His jaw isn't attached to anything. They did not even look at the Xrays or the notes the vet sent over and would not lend any creedence to what I had to Say. I am beyond disappointed. I would never come back here.
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May 2023 by Lo W.
Amazing vet techs and doctors. Our experience was stressful but they were wonderful with us and our dog.
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March 2023 by Chrissy A.
I was referred here by another vet office. I feel like I was seen in a reasonable time. The main thing I did not like is you cannot go back w your animal and the waiting room is like small cubicles so you can hear everything going on. Like the person next to me was told they had to put their dog down. You can also hear all the financial details and cost. They did give me a $2-4k option for my pet, however I asked for a home treatment which was only $1k.